Customer Service Care Assistant

*

CURRICULAM VITAE

PERSONAL PARTICULARS

Age : *0

Date of Birth : 13

th

June 1984

Nationality : Malaysian

Gender : Female

Marital Status : Married

NAME: JANICE JAQUELINE A/P SAVARIAR

CONTACT INFORMATION

Address : 247, Lorong Haruan 1/12, Taman Megah,70300 Seremban, Negeri Sembilan Mobile No. : 016*******

Email : **************@*****.***

2

EDUCATION BACKGROUND

Highest Education

Level : Higher Diploma in Business Administration

Grade : Pass

Institute/University : Informatics College Klang

Graduation Year 2009

Secondary Education

Level : SPM

Grade : Pass

Institute/School : SMK Convent Klang

Graduation Year 2001

Primary Education

Level : UPSR

Grade : Pass

Institute/School : SRK Convent Klang

Graduation Year : 1996

3

EMPLOYMENT HISTORY

1. TADIKA IDEAL PERINTIS

Position Title : Teacher

Industry : Preschool Education

Date Joined : January 2022 till 5

th

July 2024

WORK DESCRIPTIONS / SPECIFICATIONS

Class teacher for 3 years old (Year 2022 & 2023) and 5 years old students (Year 2024)

Teached Cambridge English for 4-6 years old

Prepared lesson plan, activities and learning material for students

Prepare students for day care

Bathing

Toilet/Potty training for students

2. MOM AND BABY CONFINEMENT CENTRE SEREMBAN

Position Title : Care Assistant

Industry : Chinese Confinement

Date Joined : April 2021 till November 2022

WORK DESCRIPTIONS / SPECIFICATIONS

Took care of newborn babies

Feeding, bathing, massage new born

Help mothers with engorge issues(massage)

Help mothers and teach them breastfeeding techniques

Prepare admission of mother and baby

4

3. JES GLOBAL (M) SDN BHD

Position Title : Admin, HR & Accounts Clerk

Specialization : Administration

Industry : Manufacturing

Date Joined : April 2009 till May 2018

WORK DESCRIPTIONS / SPECIFICATIONS

Prepare Invoice, Receipts, Payment vouchers, Cheques

Handle AR, AP in AutoCount Accounting Software

Send statements monthly to customers and follow up payments

Prepare payment for suppliers

Prepare salary for workers

Prepare necessary documents for workers and company

Handle anything regarding MATRADE

Corresponding mails

Organize company trips

Sourcing new suppliers

Sourcing, preparing and following up with delivery order, purchase order from both the ends

Key in data

Arrange overseas travelling for Directors

Maintain proper filing of accounting documents for record keeping

Handling logistics, forwarder and courier services

To carry out any other ad-hoc duties/tasks required by Management from time to time.

5

4. GLOBAL TRACK LOGISTICS SDN BHD

Position Title : Admin & Accounts Clerk

Specialization : Administration & Customer Service Industry : Freight Forwarding

Date Joined : Jan 2005 Date Left : March 2009

WORK DESCRIPTIONS / SPECIFICATIONS:

- Follow up shipping plan from supplier

- Check the ETD & ETA rationality; ensure correct shipping lines use, container size, loading capacity, etc.

- Generate necessary invoices & transmission

- Dispatch and email the necessary documents as per SI

- Prepare documents for staff

- Update actual shipped information as per waybill, i.e. S/O no, qty, ETD, ETA, & vessel details

- Timely update and ensure shipping plan accuracy

- Key in data

- Build and maintain good relationship with all shipping lines

- Ensure operations are smooth in terms of manpower, payroll and other administration jobs.

- Billing to customers, preparing receipts, preparing payment vouchers, preparing delivery order and purchase order

- Attend customer needs and wants

- Revise manual SI to factories whenever there are changes in system SI

- Fully understand the customer requirement in the SI and act accordingly 6

EXPERIENCED GAINED:

Able to handle shipping matters with good exposure in security and logistic industry

Good knowledge in forwarding

Can work independently

Able to work long hours

Proven initiative and ability to work with minimal supervision.

Excellent organizational and motivational skills.

Ability to establish and maintain effective working relationships with all internal and external stakeholders.

Outstanding interpersonal skills and strong customer service orientation.

Excellent time management and ability to multitask. CAREER OBJECTIVE

- To obtain a position where I can utilize my work experience to improve the company’s operation.

REASON FOR LEAVING:

The urge to explore in different field.

Seek for better career advancement opportunities and exposure.

Company shutdown after Director’s Demise

LANGUAGES

Proficiency (0=Poor - 10=Excellent)

Language Spoken Written

English 9 9

Bahasa Malaysia 9 9

Tamil 8 0

7

ADDITIONAL INFORMATION

STRENGTHS:

Dynamic team player

Sense of responsibility

Creative and resourceful

Excellent skills in communication and collaboration.

Confident

Time management skills

Dependable

Energetic

Problem Solver

Adaptable

Patient

ADDITIONAL SKILLS:

Internet research

Experience in Administration and Management

Knowledge of AutoCount Accounting Software

Good PC knowledge-MS Words/Excel/Power Point

Excellent customer service skills

Communication Skills (Written and Spoken)

Able to quickly learn and key in to new position

Organizational Skills (Innovative and Proactive) 8

OTHER INFORMATION

Willing to Travel : Yes

Possess Own Transport : Yes

Availability : Anytime

REFERENCES:

1. Name : Ram Kumar

Company Name : Jes Global (M) Sdn Bhd

Position : Operation Manager

Telephone No : 019*******

END

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