Customer Service Pastry Chef

SAYMORE CHISAKA

** ******* ******,******, ******** +1-321-***-****, +263********* Age 29

Nationality: Zimbabwean

Professional summary

I am an enthusiastic, customer oriented,friendly and efficient Pastry chef and customer service consultant for the past 9 years facing environments in the tourism,hospitality and retail sector.I have good communication skills in both verbal and written, as I have spent more years engaging with people from all over the world. I can provide exceptional services to serve my company . I excel at meeting deadlines, always exceeding expectations . I enjoy working in an office environment and the challenge of meeting business goals. Resourceful professional and collaborative team player . My long-term career goals are to work as an Executive Chef

Skills

Computer literate

Time management

Team worker

Excellent communication skills

Patient handling and positioning

High degree of self motivation,initiative,innovative & ability to work under pressure

Work history

Demi Chef de Partie Pastry, 09/2024- current

Princess Cruises -USA

Supervise and coordinate all pastry and dessert preparation and presentation.

Monitoring the stock of baking ingredients,, ingredients, and equipment for the pastry section

Operating and maintaining all department equipment and reports malfunctions.

Maintaining cleanliness and organisation in all work areas.

Maintaining a lean and orderly cooking station, adhere to health and safety standards of hygiene and cleanliness. At all times bear in mind “Risk Management Plan and abide by the Food Safety Management System for recording of all monitoring forms “.

Developing new recipes for seasonal menus as assigned by the Sous Chefs

Doing USPH twice every week and doing stand by

Chef de Partie II Pastry, 09/2022 – 08/2024

Royal Caribbean International, Miami USA

Following SOPs as per company policy.

Creating pastries, baked goods, and confectionery, by following a set recipe set by the Executive Chef ..

Following proper handling and right temperature of all food products.

Supervise and coordinate all pastry and dessert preparation and presentation.

Monitoring the stock of baking ingredients,, ingredients, and equipment for the pastry section

Operating and maintaining all department equipment and reports malfunctions.

Maintaining cleanliness and organisation in all work areas.

Maintaining a lean and orderly cooking station, adhere to health and safety standards of hygiene and cleanliness. At all times bear in mind “Risk Management Plan and abide by the Food Safety Management System for recording of all monitoring forms “.

Developing new recipes for seasonal menus as assigned by the Sous Chefs

Doing USPH twice every week and doing stand by

Assistant Pastry chef 07//2021 – 08/2022

Qatar airways, Doha Qatar

Completing everyday tasks

Assembling cakes

Preparing biscuits and tarts

Preparing creams and toppings

Creating fondant details.

Leading and supervising subordinates in the preparation of pastry items

Making sure all ingredients are on hand at all items to prepare pastries and other dessert items

Adhere to sanitation,cleanliness, health and safety regulations

Maintaining inventory of food items, rotate stock, manage the safe storage of refrigerated and non-refrigerated items

Garnishing products for packing

Maintaining a high level of hygiene

Portioning

Writing CCP for products

Customer service agent-catering services, 12/2020 - 06/2021

Pick n Pay group of Supermarkets,Harare Zimbabwe

Provided professional and courteous customer service to improve business performance.

Greeted, address and thank customers during the business transaction.

Provide assistance to customers in a very pleasant and friendly manner.

Informed customers about product discounts and promotions.

Handled dissatisfied customers in a polite and professional way

Tracked and followed-up all customer requests in a timely manner.

Answered customer inquiries concerning services, products, billing etc.

Maintained broad knowledge of company products and services.

Managed and logged all the customer calls and e-mails.

Bakery Confectioner, Cake decorator, Supervisor 03/2016 - 11/2020

Pick n Pay group,Chivhu Zimbabwe

Making a wide range of breads, pastries and other baked products

Measuring and mixing ingredients into a dough according to a recipe

Decorating cakes from fresh cream, buttercream and plastic icing coated

Making pastry products like pies, biscuits and special breads

Adhering to the clean as you go concept ensuring that the work area was kept clean

To be self motivated

Writing production runs

Keeping the working area clean through assigning hygiene staff

Ordering stocks from suppliers

Holding stock taking and product valuations

Monitoring product quality and keeping the bakery well maintained through reporting any faults and adjustments to be made

Third Commis chef – Bakery and pastry department . 01/2015- 02/2016

Meikles Hotel,Harare Zimbabwe

Maintaining cleanliness

Sanitation at the assigned work area

Responsible for preparing and cooking all food items by the recipe and to specification

Preparing ingredients for cooking and baking

Portioning, chopping, and storing food

Preparing all menu items by strictly following recipes and yield guide

Cleanliness, sanitation at the assigned work area.

Education

National Diploma in Tourism and Hospitality Management

High-field level 2 food safety for catering

Advanced level

Ordinary level

Additional information

Valid passport

Seaman’s book

Bermuda ID

Bermuda seaman book

References upon request

Languages

English

Advanced

Shona

Native

Contact this candidate