Human Resources Customer Service
Resume:
Monica “Gisma” Joseph Majak, Page * of *
Monica “Gisma” Joseph Majak
ad9ubi@r.postjobfree.com
PROFILE
Business professional with B.S degree and 5 + years of relevant experience in sales, marketing, particularly Interest in Sales, Banking, Management, or human resources. Quarter-lingual fluency in English, Arabic, Swahili, and Dinka. Committed to exuding employer expectations through diligent, outstanding. Customer/client services and attention to details. CORSE SKILLS
17 years’ experience in Customer Services industry, Sales, Export and Import, Event Planning, Diversity Issues. Talent Recruitment, Office Software, strong analytical skills, Written/oral Communication, Ad Hoc Interpretation. CERTIFICATIONS
Project Management Certification (Expert Level)
Business Analyst Certification (Expert Level)
Six sigma green belt Certification
Certification of completion for Medical Interpreter/Medical Terminology training RELEVENT PROFESSIONAL
Patient services’ Facilitator -ED
New York-Presbyterian/Weill Cornell Medical Center 2018-Present Patient Services Administration Emergency Department-New York, NY
Provide exceptional customer service to all patients, and their visitors.
Assist with the management of new patient arrival in ED
Respond to patients and visitors’ inquiries.
Assist with answering all patients' request regarding their admission process in ED
Verify insurance and obtain benefits.
Facilitate and coordinate communications among the clinical staff. Arabic Speaking -Bilingual Administrative Assistant New York-Presbyterian/Weill Cornell Medical Center 2017-2018 Global Patients Services Department-New York, NY
Provide exceptional customer service to all patients and visitors.
Perform various administrative/Secretarial duties, such as, but not limited to drafting correspondence and other documents as requested, creating spreadsheets, screening, and directing phone calls, scanning documents, drafting and updating minutes, maintaining database and performing other tasks as assigned.
Assist with the management of new patient inquiries.
Respond to patients and visitors’ inquiries.
Assist with answering all patients' request regarding their registration, and obtaining signatures where required on all appropriate forms.
Verify insurance and obtain benefits.
Helping with interpretation with Arabic speaking patients if needed
Maintain and coordinate mailings regarding various projects. Monica “Gisma” Joseph Majak, Page 2 of 2
Preserve a safe, secure and healthy environment by following all company standards and procedures; maintaining security precautions
Sales Associate/Visual Merchandiser 2016- 2017
Top of the Rock- Rockefeller Center, New York City, NY Sales Associate:
Welcome customers to the store and answer their inquiries.
Ensure high levels of customer satisfaction through excellent sales service.
Crosse sells products.
Follow and achieved department’s sales goals on a monthly, quarterly and yearly basis.
Compile with inventory control procedures
Visual Merchandisers:
Maintain and present visual displays in an influential manner.
Produce quality work in a consistent, timely and organized manner.
Update/maintain mannequin and form styling as directed by new receipts and seasonal changes.
Partner with the store sales Management and Receiving Teams in the merchandising, display and inventory integrity of Retail Showroom.
Contribute to the store's profitability by creating an inviting, visually appealing environment. Executive Assistant (1 year Contract) 2015-2016
Permanent Mission of Republic of South Sudan to United Nations, New York City, NY
Performed administrative work such as preparing reports by collecting and analyzing information.
Maintained customer confidence and protected operations by keeping information confidential.
Maintained executive's schedule by planning/ scheduling meetings, conferences, teleconferences, and travel.
Supported event planning with diplomats.
Maintained office supply inventory, placed and expedited orders, and verified receipt of supplies.
Completed projects by assigning work to clerical staff and following up on results.
Maintained files, paper as well as electronic, and proofread, edited and drafted as needed.
Assisted in organizing internal and external meetings during major UN conferences and high-level meetings.
ADDITIONAL EXPERIENCES
Interned at United Nations Headquarters, New York City, NY 2015
Admission advisor, ECPI University, Greensboro, NC 2011-2013 Marketing Consultant, Triad Resources Group, Inc., Greensboro, NC 2008-2010 EDUCATION
B.S. Business Administration/Business Management, ECPI University, Greensboro, NC 2015 Honor: Dean’s List
Youth Leader / Translator, Great Commission International Church of Greater Greensboro, Greensboro, NC Volunteer, Habitat for Humanity of Greater Greensboro, Greensboro, NC Volunteer, African Night Event Planner/Promoter, UNC-G, NC A&T State University, ECPI University Seven
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