Sam's Club Customer Service

Nolensville, Tennessee ***** ***************@*****.***

MATTHEW JOHN

Middle Tennessee State University, Murfreesboro, TN Bachelor of Science, Mechatronics Engineering, Expected in 12/2026 EDUCATION

Detail-oriented and motivated third-year Mechatronics Engineering student at Middle Tennessee State University, with hands-on technical experience and leadership skills. Certified in SolidWorks, with a strong foundation in CAD modeling, problem-solving, and teamwork. Proven ability to manage projects, lead teams, and optimize operational processes in previous roles. Seeking an internship to apply engineering skills and contribute to innovative projects in the field of mechatronics.

PROFESSIONAL

SUMMARY

SKILLS ● Solidworks (Certified) ● Problem Solving

● Teamwork ● Time Management

TIRE TECHNICIAN 01/2024 to Current

Sam's Club, Franklin, TN

Performed diagnostics, repairs, and installations of automotive tires, using precision tools and equipment to ensure accuracy and adherence to industry safety standards. Gained hands-on experience with various mechanical systems, developing problem-solving skills and attention to detail while addressing customer needs. Applied technical knowledge to identify and troubleshoot mechanical issues, recommending solutions that improved vehicle safety and performance. Maintained a safe, organized work environment by following OSHA and industry guidelines, contributing to a clean and efficient shop with zero safety incidents. MANGER 04/2020 to 04/2024

Win Bubble Tea, Antioch, TN

Led and managed a team of 10 employees, creating schedules, delegating tasks, and providing training to maintain smooth daily operations and a positive team environment. Delivered excellent customer service by handling escalations and ensuring a welcoming and efficient service experience, boosting customer retention and satisfaction. Oversaw inventory management, ensuring stock levels were optimized, and maintaining product availability to meet customer demand.

Managed financial operations, including cash flow, daily reconciliations, and budgeting, resulting in accurate financial reporting

WORK HISTORY

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