Customer Service Office Manager

LISA PRYOR FITZGIBBON

* ***** ******

Rutherford, NJ 07070

ad9tws@r.postjobfree.com

(c) 201-***-****

Experience

Liberty Travel/Flight Centre Montvale, NJ 10/1986 – Present

Travel Sales Consultant and Sales Support

•Responsible for sales generation and key account maintenance in travel office

•Maintain client relationships through promotions, discount offers, and customer service

•Support internal booking system via account entries, client tracking and accounting metrics

•Perform various administrative functions including telephone services, and office maintenance

•Act as interim office manager on an as needed basis

•Support cash management and bookkeeping for office

•Continually met sales goals for office

•Continued support as internal call agent in May 2012

Home Goods Lyndhurst, NJ 10/2021 - Present

Part Time Merchandise Associate

•Responsible for coordination and logistics of inventory placement

•Act as floor support for customers

•Assist with register purchases and provide customer service where appropriate

Bergen County Board of Social Services Maywood, NJ 12/2020 – 12/2021

Clerk I

•Responsible for assisting in the Adult Protective Service Unit with office assignments

•Managed the crisis hotline to guide clients accordingly

•Sent reports and logged data to the state for statistics

•Worked with local police departments, hospitals and various other entities to obtain reports for client investigations

Center for Hope and Safety Bergen County, NJ 03/2012 – 09/2016

House Manager

•Overall day to day manager for shelter operations. Responsibilities included supervision of housekeeping, meal preparation, maintenance, and inventory as well as interaction with residents

•Supervised volunteers assigned to work on maintenance/upkeep projects

•Worked with vendors and service providers of shelter to ensure appropriate levels of support

•Participated in training including development of cultural competency skills and sensitivity to needs of diverse multicultural individuals

• Coordinated emergency care crisis management for clients when needed

Healing Space Hackensack, NJ 10/2009 – 05/2016

Volunteer Rape Crisis Advocate

•Provided direct services to survivors of sexual assault, their families and significant others on the hotline, in-person for crisis intervention and accompaniments at hospitals, prosecutor’s office, police stations, the court and at the RCC office

•Assisted survivors and significant others during the Sexual Assault Response Team activation

• Attended educational presentations regarding sexual abuse and violence, consent and communication and prevention to community settings and health fairs

•Performed documentation of client services and also meets reporting obligations as required

•Completed extensive training in sexual assault and healing education

• Volunteered 10 hours per week

Alternative to Domestic Violence (ADV) Hackensack, NJ 09/2014 - 05/2015

Intern

•Co-facilitated a weekly mandated counseling session consisting of men who had been arrested and charged with domestic violence

•Provided intake services for future clients to attend counseling

•Managed the hotline for intake screenings and provided emotional support for both victims and abusers

Other Experience

Meadowlands Tennis Club Carlstadt, NJ 01/1982 – 02/1986

Assistant Manager

•Responsible for assistant management of tennis club and supporting duties

•Organized tennis leagues and facilitated social functions

•Oversaw collections of seasonal court and league fees

•Booked courts, maintained cash register, and oversaw ledger accounts

Education

RAMAPO COLLEGE Mahwah, NJ

Bachelors of Science, May 2016

• Major in Social Work

• Member, Golden Key Honor Society

BERGEN COMMUNITY COLLEGE Paramus, NJ

Associates Degree in Science. August 2012

•Major in Social Work

UNIVERSITY OF SIENA

Siena, Italy

Summer Internship, 1981

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