Pharmacy Technician Certified
Resume:
AL
Amber Lawrence
Professional Summary
Certified Pharmacy Technician with extensive experience in retail, compounding, and healthcare settings. Recognized for exceptional customer service, employing nonviolent communication techniques, and effectively resolving conflicts. Demonstrated success in supporting pharmacists with prescription preparation, managing billing processes, and collaborating with insurance providers for smooth and accurate transactions. Skilled at streamlining workflows, maintaining sterile environments, and leading teams to enhance efficiency and patient safety. Committed to upholding the highest standards of care and satisfaction in every patient interaction.
Work History
CVS Pharmacy - Immunizer and Lead Technician
Fountain Inn, SC
12/2023 - 09/2024
Sutter Health; Alta Bates Summit Medical Center - Compounding Pharmacy Technician
Berkeley, CA
04/2022 - 05/2023
Tabula Rasa Inc. - Certified Pharmacy Technician
South San Francisco, CA
12/2020 - 04/2022
Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
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Answered incoming phone calls and addressed questions from customers and healthcare providers.
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Increased customer satisfaction by delivering friendly, personalized service during transactions.
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Enhanced compounding accuracy by meticulously following formulas and procedures.
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Streamlined workflow for increased efficiency in medication preparation and dispensing.
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Maintained sterile environment, adhering to strict safety protocols and preventing contamination.
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ad9tss@r.postjobfree.com
Sacramento, CA 95821
Skills
● BLS & CPR Certified
● APhA Immunization Certified
● Certified Pharmacy Technician (CPhT)
● Sterile compounding expertise
Education
12/2022
Merritt College
Oakland
Associate of Science: Social Sciences
12/2014
Contra Costa Medical Career College
Antioch, CA
Pharmacy Technology
Pharmacy Technician Program
2012
Cornerstone High School
Antioch, CA
High School Diploma
● Honor Roll
● 3.9 GPA
Certifications
● BLS & CPR Certified
● PTCB Certified
CVS Pharmacy - Certified Pharmacy Technician
Antioch, CA
10/2014 - 12/2020
Exhibited high energy and professionalism when dealing with clients and staff.
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Reduced process inconsistencies and effectively trained team members on best practices and protocols.
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Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
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Managed difficult situations involving unhappy or dissatisfied patients, employing conflict resolution skills effectively.
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Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
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Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
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Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
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Accomplishments
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
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Increased customer retention 20% by delivering top-notch customer service from prescription drop-off to pick-up.
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● APhA Immunization Certified
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