Desktop Support Specialist

Abdul Kanu

Chester, PA • ad9tps@r.postjobfree.com

IT Professional

IT professional with a proven track record in efficiently managing IT infrastructure projects and delivering top-notch technical assistance. Detail-oriented and results-driven, combining a solid educational foundation in Information Technology with hands-on experience in troubleshooting, system maintenance, and desktop support activities. Strong communicator with excellent organizational skills, adept at collaborating with cross-functional teams to ensure seamless IT operations. WORK EXPERIENCE

Amtrak • Amtrak • 07/2023 - Present

Desktop Support Specialist

Apex Systems • 10/2022 - 01/2023

Break and Fix Technician

Beautified Bar • 01/2021 - 08/2022

IT Technician

Philadelphia Fight • Philadelphia FIGHT • 12/2016 - 11/2019 Desktop Support Specialist

EDUCATION

Information Technology

University of Phoenix • Phoenix • GPA: 3.2

CERTIFICATIONS

Project Management Certificate • 01/2022 - Present Coursera Google Trainer

CAPM Certificate • 08/2020 - Present

Project Management Institute

Qualys VMDR Certificate

Qualys

• Coordinated and managed small to medium-sized infrastructure projects, ensuring on-time delivery and maintenance. Provided comprehensive desktop support, troubleshooting issues, handling O365 tasks, managing printers, and overseeing software installations.

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• Managed vendor relationships and performed network management duties to ensure optimal system performance.

• Coordinated the repair and maintenance of computer equipment, adhering to design and installation specifications.

• Delivered high-quality computer repair and networking services, fostering strong customer relationships.

• Installed and repaired hardware, software, and peripheral equipment, including POS systems.

• Installed and repaired hardware, software, and peripheral equipment according to specifications.

• Managed computer hardware and software upgrades and maintenance.

• Provided comprehensive IT network services and customer support.

• Maintained job tickets, performed regular maintenance tasks, and stayed updated on new computing technologies.

• Supervised network log maintenance to ensure a secure and efficient IT environment. Qualys PCI Compliance Certificate

Qualys

Lean Six Sigma Green Belt Certificate

Lean Six Sigma

Lean Six Sigma White Belt Certificate

Lean Six Sigma

PROJECTS

Building Personal and Sister's Website in India

Led a project for building personal and sister's website in India, dealing with scope, budget, and timeline. SKILLS

Communication and Interpersonal Skills, Customer Service, Desktop Support and Troubleshooting, Hardware and Software Repair, IT Project Management, Network Maintenance, O365 Administration, Printer Management, Software Installation and Upgrades, Technical Analysis, Vendor Management

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