Customer Service Human Resources

A

*** ********* ****** (apt. *D), Brooklyn, NY Jonesadrianne66@11239 • Home: Gmail.(718) com 676-2957 • Cell: 347-***-**** • Work History

*New York City Department of Human Resources *Americare

*NYC Department of Probation *Winfield *Allied Universal *SERA Security *Acacia Network Skills

Community relations

Strong interpersonal skills Sound judgment

MS Office Suite . F01 and F02 Certificate of Fitness Security Guard License

Superior customer service Skills

Conflict resolution techniques

Work History

Security Guard, 07/2017 to Current

Allied Universal, Winfield Security, SERA Security, Acacia Network, – New York, NY Wrote Incident reports on property damage, theft, presence of unauthorized persons and unusual occurrences. Denied entrance to the building to unauthorized persons. Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed. Detected suspicious activities and watched for criminal acts and rule infractions. Case Worker, 03/2007 to 03/2017

NYC department of Human Resources (MISCA and DHS) – New York, NY Worked as Case Manager for MISCA and Department of Homeless services. Reauthorized cases for Medicaid.

Evaluated/ re determined family's situations, by visiting their homes interviewing and observing family members, reviewed records, to determine need for services. Checked information on electronic system, by operating keyboard/ reading information on the screen, to determine status of Public assistance cases.

Medical Records Clerk, 06/2005 to 03/2007

Americare – Brooklyn, NY

Prepared patient charts accurately and neatly for the clinic. Compiled necessary documents for surgical billing packages. Precisely completed appropriate claims paperwork, documentation and system entry. Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).

Court Assistant, 12/2002 to 01/2005

NYC Department of Probation / Family Court – Brooklyn, NY Filed cases, retrieved files, and organized cases in archives. Obtained case information in CJUS database.

Prepared "decline to prosecute list" in Outlook.

Answered and screen incoming calls, answered mail and phone inquiries from courts. Gathered and analyzed data for studies and reports and made recommendations based on findings. Education

Bachelor of Arts: Liberal Arts, 1998

Long Island University - Brooklyn Campus

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