15 + years of Hospitality/Marketing/Events Coordinator

JESSICA BARUA

Cell # 925-***-****

E - ad9te6@r.postjobfree.com

** ******* ***. *** *********, CA 94110

OBJECTIVE: To obtain an exciting position in the Hospitality Industry, that will utilize my skills and expertise, while challenging them to the next level.

QUALIFICATIONS:

•ServSafe Food Handler Certification #245833 & L.E.A.D. Certified - ABC State Certified 2022

•2011 Bay Area Star Outstanding Intern at CBS Radio •10+ Years Experience in Sales/Retail and Customer Service.

•Excellent written, verbal communication and bilingual skills, fluent in Spanish.

•Knowledgeable of Microsoft Office & MAC, Various POS, Wordpress, Protools, Promosuite and type 55 wpm. EDUCATION: San Francisco State University, San Francisco, CA - College of Extended Learning; Certified (2010) Music Recording/Music Business Marketing

Diablo Valley College, Pleasant Hill, CA – General Education & A.A in Communications (2005) California High School, San Ramon, CA – Diploma obtained in (2002)

SAN FRANCISCO COCKTAIL CLUB - San Francisco, CA

Bartender (June 2024 - Present)

ATLAS CAFE & SOUTHERN PACIFIC BREWERY- San Francisco, CA Barista/Cashier & Cashier/ Bartender (Nov. 2022 - June 2024) DOPPIO ZERO - San Francisco, CA - Server (Sept. 2022 - Jan. 2023) Serve food and beverages in a timely manner to high volumes of guests. Maintain high knowledge of seasonal foods, food preparations, cocktails, spirits, beers, wines and wine regions. Describe and pair specialty cocktails to accommodate to guests dinner needs. Greet and seat guests at a first come first serve basis, and accommodate to large volume of parties and guests. Communicate with BOH, Kitchen, and Bar to provide quick and reliable service to guests and patrons. Checking on guest satisfaction, attending to guest needs as they arise; advising supervisors of any guest questions/comments.

YELLOW MOTTO PIZZA / FLOUR & WATER PIZZA -

San Francisco, CA -

Shift Lead/Server (March 2022 - Oct. 2022)

Oversee FOH team as “shift lead” Fully open or close the business as manager when needed Lead and train team for efficient service, using manuals and leading by example Oversee the cleanliness and organization of business, utilizing open/close checklists to preserve the cleanliness of the unit. Monitor staff breaks and hours Ensure that every plate of food served is up standards and speed of service is maintained Ensure togo/catering orders are completed on time Interface with customers, taking orders, touching tables, sales-oriented Give friendly, gracious, and knowledgeable service to guests. Maintain professionalism. Greet and direct customers to the register Answer guest questions, especially with regard to ingredients and allergies Monitor complaints and address concerns and feedback as necessary Communicate clearly on any ticket changes Oversee equipment maintenance and safety Maintain daily food and beverage orders, as necessary Ensure proper storage of all foodstuffs and product rotation is maintained Manage cash handling, including bank deposits and tip counting Daily financial reporting, upload receipts and invoices. Fluency with POS/ Toast systems Receive credit card and cash payments, split payments, issue refunds, and comps. LYFT INC. - San Francisco Bay Area, CA - LYFT Driver

(Jan 2021 - May 2021)

Pick up and drop off passengers in a safe and timely manner to their given destination by ensuring usage of seat belts and reassuring them that they have safely entered into the premises of their destination. Maintained a clean and sanitized vehicle inside and out, while keeping current with Covid regulations, by providing hand sanitizer to passengers, ensuring usage of mask, and wiping door handles between each ride. Providing the best quality of customer service to each individual passenger by confirming comfortable temperatures, music styles/volumes, enough given leg space and allowing their own chosen routes while en route to their destination. Providing extra help to passengers that may require special needs, or have personal items such as groceries, shopping bags or luggage when needed. Offering gifted water bottles and mints to each passenger. Acknowledging when a passenger may be interested or not interested in friendly conversation throughout the ride.

AMARENA RESTAURANT -

San Francisco, CA - Bartender/Server (March/2019 - March/2020) Serve food and beverages in a timely manner to high volumes of guests. Maintain high knowledge of Italian foods, food preparations, wines and wine regions.

Describe and pair wines to accommodate to guests dinner needs. Maintain wine bar fully stocked, clean, and prepared. Schedule reservations, handle take-out orders, and perform side-work tasks. TRICK DOG - San Francisco, CA – Runner/Server

(Aug/2018-Feb/2019)

Serve food and beverages in a timely manner to high volumes of guests. Maintain high knowledge of seasonal foods, food preparations, cocktails, spirits, beers, wines and wine regions. Describe and pair specialty cocktails to accommodate to guests dinner needs. Greet and seat guests at a first come first serve basis, and accommodate to large volume of parties and guests. Communicate with BOH, Kitchen, and Bar to provide quick and reliable service to guests and patrons. Checking on guest satisfaction, attending to guest needs as they arise; advising supervisors of any guest questions/comments.

VELVET CANTINA - San Francisco, CA - Server/Host

(Feb/2016-March/2018)

Serve food and beverages in a timely manner to high volumes of guests. Maintain high knowledge of Latin Fusion foods, food preparations, Tequilas/Mezcals and their regions. Describe and pair specialty cocktails to accommodate to guests dinner needs. Greet and seat guests at a first come first serve basis, and accommodate to large volume of parties and guests. Communicate with FOH, Kitchen, and Team to provide quick and reliable service to guests and patrons. Checking on guest satisfaction, attending to guest needs as they arise; advising supervisors of any guest questions/comments. 25 LUSK - San Francisco, CA - Lounge Server

(May/2015-Dec/2015)

Describe and Serve Happy Hour/Lounge/Dinner Seasonal Food Menus, Cocktails, Wine/Spirit Menu. Setup/serve bottle service in a timely manner to high volumes of guests in a restaurant/lounge environment. Open/Close lounge, maintain lounge fully stocked, clean, and prepared with candles, menus, and coasters, and proper silverware. Prepare sales report, secure credit cards, close tabs, count sales and final bank, adjust /distribute tips. Maintain high knowledge of specialty drinks/food preparations, new spirits and wine. Perform outstanding customer service, adhere to VIP Guests, their wants, needs, and fulfill their desires for VIP private events. EL TECHO - San Francisco, CA - Server/Bartender

(April/2012 –Aug/2014)

Serve food and beverages in a timely manner to high volumes of guests. Maintain high knowledge of Latin Fusion foods, food preparations, wines and wine regions. Describe and pair specialty cocktails to accommodate to guests dinner needs. Greet and seat guests at a first come first serve basis, and accommodate a large volume of parties and guests. Communicate with BOH, Kitchen, and Bar to provide quick and reliable service to guests and patrons. Checking on guest satisfaction, attending to guest needs as they arise; advising supervisors of any guest questions/comments. 54 MINT - San Francisco, CA - Server - (Oct/2011 – Aug/2013) Describe and Serve Happy Hour/Lounge/Dinner Seasonal Food Menus, Cocktails, Wine/Spirit Menu. Maintain high knowledge of seasonal foods, food preparations, cocktails, spirits, beers, wines/wine regions, amaro’s & grappa’s. Describe and pair specialty cocktails to accommodate to guests dinner needs. Setup/serve bottle service in a timely manner to high volumes of guests in a restaurant/lounge environment. Open/Close lounge, maintain lounge fully stocked, clean, and prepared with candles, menus, and coasters, and proper silverware. Prepare sales report, secure credit cards, close tabs, count sales and final bank, adjust /distribute tips. Maintain high knowledge of specialty drinks/food preparations, new spirits and wine. Perform outstanding customer service, adhere to VIP Guests, their wants, needs, and fulfill their desires for VIP private events.

REFERENCES:

Bill Dickenson (GM; Zoe's) 415-***-****

Alicia Pozos (Ast. Manager; Doppio Zero) 415-***-**** Hugo Sanchez/David White

(GM & Owner YMPizzeria) 415-***-****

Paolo Galli (Owner; Amarena) 415-***-****

Alvin Garcia (Manager; El Techo) 619-***-****

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