Customer Service Call Center

India N. Brown

410-***-**** ad9tbd@r.postjobfree.com

Professional Summary

Hard-working, motivated, trustworthy, success-driven professional with excellent interpersonal skills and over 30 years of providing excellent customer service. I also have over 30 years of experience in the administrative field, outstanding computer skills, and have knowledge of Microsoft Office systems. I perform extremely well under pressure, a team player, cooperative, and am always willing to go the extra mile to excel with every task given.

Skills

Professional/Dependable/Loyal/Motivated/Problem-Solver/Fast-Learner/Adaptive/Team player/Logical, Analytical, Organization Skills/Innovator/Time Management/Strong Oral, Written, and Verbal Communication Skills/Leadership Abilities/Administrative Skills/Detail-Oriented/Outstanding Computer Skills(Microsoft Office)/Knowledgeable in Inventory Procedures/Cash Handling/Food Handling/Classroom Management/Behavior Management/Medical Administrator/Educator

Child and Youth Program Assistant, Naval Support Activity Annapolis, Annapolis, MD July 2008-July 2021

● Developed effective and engaging lesson plans that are age-appropriate as well as fun, to expand young growing minds.

● Used age-appropriate guidance(behavior management), classroom, and learning practices.

● Handled difficult situations in a professional manner.

● Utilized administrative and computer skills for documentation purposes.

● Provided excellent customer service.

Communicated effectively with parents, co-workers, and children in a timely manner.

● Administered medication to children, if needed and followed the proper documentation guidelines.

● Trained new staff members.

MWR Assistant, Morale Welfare and Recreation(Human Resources), Annapolis, MD April 2016 - May 2016

● Assisted in documenting/taking inventory.

● Performed administrative duties, utilized computer skills(Fleet and Family Readiness Center).

● Assisted the ITT coordinator with shopping, budgeting, and preparing for events.

● Served as a child caregiver during fitness classes(military moms). Call Center Representative/Scheduling Agent(VA Dept of Health), Apex Communications, Remote

April 2021-May 2021

● Pre-registered/Scheduled VA residents to receive their Covid-vaccinations at the location of their choice. Utilized administrative/computer skills.

Call Center /Customer Service Representative(Oklahoma Security Commission), Dynamics Merge IT, Remote

November 2020-April 2021

● Assisted OK residents in handling/resolving unemployment matters. Utilized administrative/computer skills.

Education

Annapolis Senior High School Diploma, June 2003

CPR/AED and First Aid Certification-Current

Child Development Associate-April 2019

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