Customer service, driving revenue growth, project task planning

ALENE TRAVALINI

Martinez, CA 925-***-**** ad9so2@r.postjobfree.com www.linkedin.com/in/alene-travalini-196b2510 Customer Service Executive and Account Management

Experienced and enthusiastic in facilitating excellent customer service, leading projects, and driving sales growth. Increased revenue by building trusted relationships and delivering outstanding product training and management.

CORE COMPETENCIES:

• Proficiency in Analyzing Customer Needs

• Directing and Motivating Sales Teams

• Driving Revenue Growth

• Project Task Planning and Management

• Strategic Sales Planning

• Sales Reporting and Analysis

• Prospecting New Clients/Accounts

• CRMs; Microsoft and Google Platforms, Square

EXPERIENCE:

ENERGY EFFICIENCY SOLUTIONS CONSULTANT EVERWATT HAYWARD, CA 2021 - PRESENT Experienced in generating new business accounts, building relationships, and driving substantial revenue growth in large accounts.

• Sales: prospecting; 2nd top salesperson; exceeded 2024 by 180% (to date); $5 million in the 2025 pipeline.

• Project and Product Management: scheduling, specifying products, generating quotes, creating scopes, adhering to budgets and code compliances with maintenance/energy savings by up to 50%. TASTING ROOM SALES MANAGER, PART-TIME 3 STEVES WINERY LIVERMORE, CA 2015 - PRESENT Leading a dynamic sales team with a focus on delivering outstanding customer service, providing effective leadership, and enhancing product knowledge to drive sales growth and overall success. OUTSIDE SALES GRAYBAR 2018 - 2020

Sales: increased existing account sales by 9,000%

and boosted new account sales by 30%.

Project Management: lighting audits, specified

products, generated quotes, and managed timelines. WINE SALES ALPHA OMEGA 2013 - 2016

Consistently exceeded sales goals with new

business, customer retention, and sales strategy

development.

EDUCATION:

BACHELORS IN SCIENCE: San Francisco State University ELECTRICAL/LIGHTING: Best Practices for Lighting Retrofits, DLC Advanced Lighting Control Systems, Evaluating & Selecting Lumineers, Lighting Fundamentals, Calculating Photometric Lighting Solutions, Title 24- Nonresidential, Energy Audit Skills, Daylighting Metrix, Eaton & Lutron’s Fixture/Controls & Commissioning. CERTIFIED RESPONSIBILITY BEVERAGE SERVICE PROGRAM: Department of Alcoholic Beverage Control

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