Customer Service Lead Technician
Resume:
Dickinson, Texas *****
ad9sme@r.postjobfree.com
JEREMY HATCHER
OBJECTIVE Dedicated and experienced lead technician with 15 years at Xtreme Audio and Video. Skilled in training new technicians, ensuring safety standards, and driving top sales performance. Seeking an opportunity to bring my technical expertise and leadership skills to this company in a dynamic and customer-focused role.
SKILLS Team leadership and technician training
Safety protocol and compliance
Sales excellence and customer service
Technical expertise in audio/video installations
Strong work ethic and adaptability to new training Hiring and staff development
WORK HISTORY Lead Technician and Sales Leader, Xtreme Audio and Video, Houston, Texas 2008 – 2023
• Trained all new technicians, conducting comprehensive safety classes and evaluating their performance.
• Managed the hiring process, assessing new hires and making employment decisions after two weeks of training.
• Consistently recognized as the top seller, leading the company in weekly sales performance.
• Ensured the highest standard of customer service by delivering high- quality installations and services.
• Collaborated with team members to improve operational efficiency and customer satisfaction.
• Adapted to new technology and training, maintaining high levels of product knowledge.
EDUCATION ROBERT E LEE COLLEGE, BAYTOWN, TEXAS
Certificate in Word and Excel
2021
REFERENCES AVAILABLE UPON REQUEST.
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