Customer Service Quality Control
Resume:
Maria Del Carmen Escobar
Caldwell, ID 83607
Phone: 208-***-****
E-mail: ******.********@*****.***
Objective
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Education
2005-James Pace High School, Brownsville, TX
2006-2007 San Antonio South Tech, San Antonio, TX
Skills
Bilingual-Spanish Team Player
Quality Control Customer Service
Excellent Communication Computer knowledge
Work Experience
02/2019 to Present, Clinical Aide-Bilingual
Veranda Senior Living, Meridian ID
As a Caregiver I assist individuals who have difficulty performing basic day-to-day activities, for example, the elderly, disabled persons, or people suffering from chronic or mental disorders. My duties include assisting with personal care, administering medication, and providing companionship. Enter medication information for each resident. Answer phone call from family members, hospice, medical clinics and doctors. I also take residents vitals daily. Check levels of sugar for residents. Document ADL’s or care plans for everyone.
02/2018 to 01/2019, Production Lead
SouthWark Metal Mfg. Co., Caldwell ID
In the manufacturing environment as the production lead, I supervised the entire production line. I scheduled and monitored the floor operations, monitored the performance of production workers, verified product quality and handling. As a team leader I motivated and inspired my team by creating an environment that promoted positive communication, encouraged bonding of team members, and demonstrated flexibility.
02/2016-03/2018, Bilingual Customer Service Representative
ProService, Meridian ID
Provide exceptional inbound and outbound general and technical support to internal customers by demonstrating a friendly and helpful attitude, promptness, attentiveness, and a focus on resolving issues efficiently on the first contact.
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