Case Manager

Tammi A. Karafa, MBA

**** ******** ***** ● Johnstown, PA 15904 ● 814-***-**** ● *******@**********.***

EMPLOYMENT

Residential Services Aide, Ebensburg Center, Ebensburg, PA

Providing routine care (which includes bathing, feeding, and toileting) to individuals with an intellectual disability, observing and recording behaviors of ID individuals that require enhanced supervision, interacting with the individuals, adhering to ISPs, and providing any additional support needed by the individuals

Seasonal Sales Associate, Boscov’s, Johnstown, PA

Assisting customers by handling cash register sales

Guardian Officer/ Aging Care Manager 2, Cambria County Area Agency on Aging, Johnstown, PA

Completing and submitting court reports, visiting consumers, completing social security paperwork, attending interdisciplinary team meetings, handling complaints, printing financial vouchers to pay consumer bills, shopping for consumers, speaking to medical personnel about consumers, printing financial reports in MIP, data entry of medical information in SAMS, signing POLST, signing consent forms, and taking consumers to medical appointments.

Residential Service Worker, Cambria Residential Services, Johnstown, PA

Assisting disabled residents in various group homes throughout Cambria County by administering medication, cooking and monitoring meals, transporting residents to doctor’s appointments and community inclusion outings, cleaning, grocery shopping, following ISP, monitoring residents throughout the night, assisting with bathing and personal hygiene, following goal charts, and logging all services performed.

Seasonal Client Services Coordinator (Receptionist), H&R Block, Johnstown, PA

Delivered exceptional customer service through courteous and personalized interaction when greeting, scheduling, and matching clients to tax professionals.

Provided administrative support to team members and helped maintain organization within the fast-paced office environment.

Team Member, JoAnn Fabrics, Johnstown, PA

Engaged customers in friendly conversation at the cash register and on the sales floor, assisted with locating merchandise, and utilized product knowledge to help individual customers.

Online Sales Consultant, eBay, Johnstown, PA

Managed online listings, oversaw sales, and implemented a variety of digital marketing strategies to help increase visibility online and boost sales.

Achieved eBay Power Seller and Top-Rated Seller status based on high sales volume and customer satisfaction rating.

Enumerator, US Census Bureau, US Department of Commerce, Johnstown, PA

Interviewed residents to obtain census data which required a high level of attention to detail, strong interpersonal communication, effective time management and recordkeeping skills.

Substitute Teacher, Ignite Education Solutions, Inc., Johnstown, PA

Managed classroom activity and independently facilitated lesson plans in absence of the regular teacher.

Instructed classes of varied academic levels (maybe list some of the grades) with up to ## students per classroom.

Acquired experience working with a diverse population and learned to communicate effectively across all levels including with staff, administrators, parents, and children.

Document Archive Specialist/Consultant, The Biologics Consulting Group, Bala Cynwd, PA (J & J)

•Assisted in identifying all essential reports

•Supported documents associated with each non-clinical study included in the study reconstruction project

Data Entry Specialist (Contractor), Cephalon, Inc., West Chester, PA (Presently known as TEVA)

•Provided assistance to the Drug Safety Department through the conduct of Quality Control audits of raw bioanalytical and pharmacokinetics/toxicokinetics data

•Reviewed reports according to applicable departmental SOPs

•Tabulated bioanalytical data in Excel for subsequent analysis by scientists in the pharmacokinetics group and prepared graphs for inclusion in technical reports

Environmental Investigator Liaison, Wyeth Vaccines, Marietta, PA (Presently known as Pfizer, Inc.)

•Assisted in the investigation of environmental excursions by retrieving microbial identifications and initiating investigations

•Entered data for departmental document tracking in Excel and compiled data into tables/graphs for upper management review

•Retrieved documents from other departments

•Adhered to company SOPs and FDA guidelines

•Performed viable surface monitoring

Biological Manufacturing Technician, Wyeth Vaccines, Marietta, PA

•Assisted in the production process of the influenza virus vaccine

•Sampled harvest fluids in a sterile working environment

•Performed microbial plate counts and gram stains of influenza virus fluids

•Performed routine laboratory testing of the influenza virus fluids

•Reviewed laboratory tests, standard operating procedures, and handled data entry of test results

•Prepared production summaries

•Recorded results and summarized any experimental testing

•Verified maintenance work on manufacturing equipment

•Assisted in the investigation of manufacturing discrepancies in Trackwise

EDUCATION

Master of Business Administration, Lebanon Valley College, Annville, PA

Bachelor of Science in Biology (Molecular Biology Focus), Clarion University of PA, Clarion, PA

COMPUTER SKILLS

•Advanced understanding of basic office applications, including Microsoft Office (Word, Excel, Access, PowerPoint)

•Proficient in Trackwise, ISOTrain, SQL*LIMS, Lotus 1-2-3 and Documentum Watson

PROFESSIONAL AFFILIATION

American Chemical Society

VOLUNTEER EXPERIENCE

Lee Hospital, Johnstown, PA

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