Customer Service Office Manager

MELISSA CHAVEZ

Phoenix, AZ ***** 602-***-**** ad9sg4@r.postjobfree.com

Professional accounting clerk with exceptional customer service skills. Adaptable to change in work methods and open to new, continuous learning and development. Possess demonstrated success in streamlining processes that boost operational efficiency and praised for organizational abilities and positive attitude. Deductive reasoning and problem solving

Accounting software proficiency

Knowledge of GAAP

Superior customer service

Strong written and oral communication

Organization and attention to detail

Office Manager, 10/2021 - 06/2023

Larsen Vending

Improved daily process of accounts payable transactions, ensuring 100% timely payments Oversaw office inventory and purchase supplies as needed while keeping within budget Created and implemented customer refund procedures, reducing customer callback. Customer Care Representative II, 08/2020 - 10/2021 Ttec/Blue Cross Blue Shield of California

Provided benefit information to 60+ member calls daily Followed strict HIPPA guidelines to protect member health information Defused upset members using conflict and resolution skills. Account Receivable Clerk, 10/2017 - 04/2018

Southwest Steel Manufacturing

Entered financial data into Quickbooks, verifying all accounts were accurate and up to date Utilized Excel spreadsheets to maintain detailed records of all receivables. Accounting & Payroll Clerk, 06/2005 - 01/2015

Universal White Cement Company

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Utilized Sage 50 to input invoices, pay vendors, run reports & general ledger entries for 2 companies Served as primary contact for vendors and developed strong business relationships Decreased payroll errors by analyzing specialized ADP reports. GED

North High School - Phoenix, AZ

EDUCATION

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