Executive Housekeeper

Mrs.Mansi Saxena

Mobile: +974-********

Email: ad9sfy@r.postjobfree.com /ad9sfy@r.postjobfree.com

Date of Birth: 25th September 1981

Nationality: Indian

Marital Status: Married

Language Skills: Fluent English and Hindi

Personal Profile

A proactive, focused and committed professional, with extensive expertise gained within the leisure/hospitality sector. An accomplished time manager, organized, capable of conceptualizing, introducing and integrating innovative strategies, streamlining resources to maximize performance and quality standards to ensure the ongoing provision of the highest standards of customer care. Well presented, confident and articulate communicator and negotiator at all levels, who commands respect and credibility through the projection of a professional image. Education

1984-1999: Schooling from Holy child Auxilum School, Delhi 2001-2004: Degree in Hotel Management from IHM Chandigarh. 2024-2026: Pursuing Masters of Arts (Entreneurship) Key Skills

• Operational Management

• Excellent knowledge of pre opening services.

• Maintaining excellence in customer care.

• Allocating resources, both human and material, to maximize performance and efficiency.

• Ensuring compliance with Health & Safety and Health & Hygiene legislation.

• Personnel Management

• Interviewing, assessing and recruiting suitable applicants across disciplines.

• Devising, implementing and delivering in-house training.

• Conducting regular reviews and appraisals

• Aggressive checking of Standard Operating Procedure

• Making operational budget

• Anticipating Capex for next financial year

• Ensuring smooth operational with handling certain issues. Career History

Executive Housekeeper:-

Executive Housekeeper with Lusail Hospitality Services,Qatar Doha, Since 12/06/2018 till date.

• Directly Related to day to day operation of Royal Family.

• Making sure that the scheduled area is in Perfect condition prior Arrival of Royal Family.

• Categorising and scheduling the staff for abroad tour.

• Making all the necessary arrangements in terms of equipment, Uniform and food items required by the F&B team(in cooperation with Kitchen Staff).

• Maintaining a record and a par of Amenities used by Royal Family.

• One-point contact for the management.

• Managing and controlling all the staff related to Royal family movement within the palaces.

• Always there for Royal family service 24x7.

• HANDLING COVID 19 situation from Front for all the palace staff.

• Taking Care of 4 Luxury Properties. (HH Palaces)

• Accomplishment of the tasks by respecting Security protocol (Security comes first).

• Made SOP and ensures that it is been adhered truly.

• Make sure the Gloss effect of palace marbles remains as standard set.

• Ensures that staff report to work as scheduled according to Duty Allocated.

• Document any late or absent employees.

• Manages and direct palace staff like cleaners, maids, drivers and waitresses according to the needs to ensure sufficiency of manpower for a function assigned.

• Performs other duties and responsibilities assigned by the immediate superior (CEO/ Palace manager/Security Head).

• Communicates and personally attends to VIP guests, during function.

• Assigns specific side duty tasks to each attendant at the end of the day for the following day and sees to it that the staff knows and accomplishes their duties.

• Doing the Appraisal, Training and motivating the staff where they lack.

• Guides the servers in set up of tables and place settings.

• Managing and over viewing Laundry operations

• Anticipates the palace’s needs, responds promptly and acknowledge, however busy and whatever time of day.

• Arrange flowers order (special orders) as per requirements

• Monitors progress and leads discussion with staff each period.

• Projects supply needs for the all department.

• Manages palace’s inventories and maintains equipment.

• Organize Transportation to offsite catering events.

• Quality and Hygiene check everyday

• Responsible for the overall sanitation and cleanliness of the work areas, banquet rooms and storage areas.

Taking care of Palace operation of all department and is highly appreciated by management for the same.

Manager-Housekeeping-Jaypee Group of Hotels Resorts And Palaces. Jaypee Green Golf and Resort-From 04/2018 - 05/18. Jaypee Siddharth, Reporting to Assistant Vice President for day to day operation

(15/01/2018-15/04/2018).

• Overtook 2 floors which were under renovations and put it under operation before expected date.

• Changed SOP for HK with modern thoughts and thyme.

• Put the timings for all staff for operational achievements.

• Changed the main porch plants to give a luxury feeling to guest

• Introduce the personalized service for guest and keep the track of same for feedback.

• Forced training on all staff, for there better growth and learning.

• Kept all Lost and Found with proper segregation.

• Opened 6th and 7th Floor new rooms with all modern technology

• Taught staff how to do the marble polishing and shampooing, which will enhance our hotel look.

• Initiated the Spider glass cleaning with priority for arrival rooms.

• Had designed the 1 modern room with the usage of old discarded but in good condition stuff had saved around INR 1.2 lakh.

• Managed the hotel union with the motto of learning and development, help us to rise.

Senior Associate Facility Manager –Joined as Associate Facility manager and got promoted as Senior Associate Manager on 1st October 2013.My responsibility remained the same, only level was changed.

INFOSYS,Chandigarh,India

December 2012-June2014

Reporting to Facility Manager

The office has 200 rooms and 12 floors. The office is the main tower building modern architecture. Design hotel, nice interior, exterior, artistic elements, or garden ornaments, all themed Borobudur. Among other statues and stone reliefs which is a replica of the bas-reliefs. The compound has a swimming pool, Football ground, basketball court and tropical gardens.It is Spread over in 60k Square meter. It is having a beautiful landscaping which is eye catching and refreshing for the staff as well as guests. Got promoted from Associate Facility Manager to Senior Associate Facility Manager within 10 months on the basis of my exceptional performance. Responsibilities:

• Leading a team of 500 staff within a Office compound

• Making Budget for Facility Operations.

• Looking after the landscaping which is spread over around 20K Square meter

• Problem solver, have strong leadership and able to make training staff.

• Hiring and training the staff for different level.

• Coordinate between housekeeping staff and maintenance staff in order to inspect assigned duties.

• Looking after the mechanism of area which includes machines and equipments.

• Inspect Rooms and Public Area make sure all in good conditions.

• Making sure of all the upholstery is maintained well.

• Taking round sand making the snag list for the area

• Planning of planned preventive maintenance rooms for engineering team.

• Checking of commercial transportation and recreational activity room.

• Making sure that all retail shops within the premises is well maintained.

• Making sure that we do deep cleaning of rooms as scheduled coordinating with maintenance department..

• Checking the planned preventive maintenance and deep cleaning rooms made by housekeeping.

• Making the planned elevation growth for teams

• Doing the Appraisals and submitting to Facility manager to keep a tap on their performance

• Giving them the clear and proper feedback which will enhance their performance

• Planning the team work activity which will improve team performance.

• Maintaining track chart for all the employees so that they will know there potential.

• Keeping the inventory records for operational and fixed asset

• Maintaining the par for linen

• Keeping the track for linen whiteness so that it can be discarded after certain period.

• Keeping the track of marvel shine with glossometer

• Meeting once in a day with different vendor so that we can go ahead in one direction. Housekeeping Manager.

The Leela Kempinski Gurgaon

October 2008 - December 2012

Reporting to Director Of Housekeeping

A Five Star Diamonds Hotel with 422 Rooms with High Standard procedure to make guest comfort like in their second home. Located in Delhi. Got promoted as Housekeeping manger within the company once proof my caliber as Assistant Manager Housekeeping on 1st April 2011.

CORE WORK ACTIVITIES as “Housekeeping Manager” :

• Running the department with knowing all key factors –like planning the staffing, keeping the expense below budget, tracking of staff performance,VIP arrivals.

• Training the team-how to make the rooms, check the rooms, giving the maintenances, checking the crisp linen.

• All Housekeeping Standard Operating Procedure to be implemented- taking the surprise check for rooms and public area with checklist of particular area.

• Interacting with staff in subject of requirement while on the operation.

• Staff satisfaction to be levelled up so that they can take care of guest

• All inventories and keeping the document of same-monthly inventory of linen and cutlery crockery to be taken and keeping it in the file with months mentioned.

• Checking 3 room’s everyday to ensure rooms are cleaned as per standard and well maintained.

• Controlling of expense with close look what we can save without making impact on guest satisfaction.

• Making sure all employees are having clean and crisp uniform.

• Briefing with the team and addressing the area which requires attention by all team as to improve.

• Every day checking the allocation of the staff is equal to avoid operation complains.

• Holding departmental meetings for feedback and area to improve.

• Keeping all audit records and making step wise progress against the audit points.

• Keeping a track of staff attending the training with Training passport

• Meeting with other department staff to make them familiar of Housekeeping department

• Allocating staff for special training demanded by the Human Resource

• Making sure that employees understand the Housekeeping operation.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.

• Observes service behaviours of employees and provides feedback to individuals.

• Ensures employee recognition is taking place on all shifts.

• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

• Participates in employee progressive discipline procedures.

• Review employee satisfaction results.

• Participates in interviewing and hiring of team members with the appropriate skills.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Responds to and handles guest problems and complaints.

• Strives to improve service performance

Housekeeping Teamleader

The Westin Sohna, Gurgaon

The 1st Westin property in India

November 2006 - October 2008

• Managing Housekeeping Operations and Budgets

• Making sure that all employees reports by briefing time.

• Taking the briefing and allocating the staff.

• Taking rounds of Public Area and giving the follow ups

• Checking the room is enough available so that Front office don’t face challenges

• Checking corridors, pantries and back area so that it is maintained well

• Checking of section book of Housekeeping staff.

• By 1 checking with staff who all are left with what all works so that to accompany second shift.

• Handling lost and found procedures. It’s a critical area of housekeeping

• Doing Inventories to ensure adequate supplies.

• Doing the training for Housekeeping staff to enhance the job knowledge.

• Helping the Housekeeping Staff self if he is not able to finish his task.

• Making the rooms ready for tomorrow arrivals.

• Making sure that all area are in good condition before leaving for the day.

• Coordinating with the Engineering department and Front office on guest room maintenance needs.

• Preparing Planned Preventive Maintenance and Super cleaning chart to be maintained

• Helping Head Of Department for hiring good candidate

• Making sure all employees have proper supplies, equipment and uniforms.

• Training the supervisor for an effective inspection program for all guestrooms and public space.

• Supervising Housekeeping and all related areas in the absence of Executive Housekeeper.

• Making Individual performance file for staff and handing it over to manager while doing the appraisal.

• Taking steps ahead for Exceeding Guest satisfaction graph.

• Making the graph for Guest Satisfaction Tracking System. Housekeeping Supervisor

Wildflower Hall, the Oberoi Resort in Himalayas, Shimla September 2005 - October 2006 Joined as Housekeeping Associate and got promoted as Housekeeping Supervisor on 1st April 2006.

Responsibilities as Housekeeping Supervisor:

• In charge for the entire Housekeeping Operation (Public area and Rooms) and assisted the .Executive Housekeeper for day to day operation.

• Handled the Rooms with Zero Did Not Met.

• Looking after the horticulture which was spread over 21.5 acres of property.

• Incorporated the system for engineering which helped the Team to get the maintenances done on time.

• Made the Budget for Housekeeping Expenses 05’-06’

• Got an Exceptional appraisal for my outstanding performance.

• Functioned as Team Member at the unit and was instrumental in the Hotel well within the Defined time parameters. Received Promotion on the account of significant contribution.

• In charge of Rooms, Laundry & Public Areas and leading a team of around 40 members.

• In charge of planned preventive maintenances

• Inventory Controller of the department

• Appreciated for providing the best guest feedbacks and highest scores of the Hotel.

• Awarded with Star Employee of the Month for getting highest number of name in Guest comment card.

• Awarded with outstanding ratings in annual performance appraisals. Responsibilities as Housekeeping Assistant:

May 2004 - September 2005

• Reporting on time.

• Reading the logbook mentioned by previous shift.

• Acknowledging the message left for my section

• Checking the area before starting and leaving for the day.

• Making the assigned room

• Making beds(Doing dusting,vaccuming and moping of the rooms)

• Replacing the used bed sheets with all new linen

• Cleaning of Bathroom and replacing all linen and amenities.

• Cleaning of window glasses.

• Completing the task assigned by supervisor on time and giving feedback of guest stay.

• Making the Rooms with Zero Did Not Met expectation.

• Stacking the pantry with adequate supply for smooth operation.

• Giving feedback for equipment status

• Should know the chemical mixing ratio.

• Helping other staff if task is not completed and asking for same if self task is not completed.

• Taking initiative for extra work

Date:- Place:-Doha,Qatar

Name:-Mrs.Mansi Saxena

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