Customer Service Production Operator
Resume:
Iesha Curtis
Baltimore, MD *****
ad9s1j@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Production Operator
Mid Atlantic Bakery-Baltimore, MD
January 2024 to October 2024
• Operated and maintained production equipment, ensuring efficient and safe operation
• Followed standard operating procedures (SOPs) to meet quality standards and production goals
• Performed regular inspections of machinery, identifying and resolving any issues or malfunctions
• Collaborated with team members to optimize workflow and minimize downtime
• Assisted in the setup and changeover of production lines for different products or batches
• Trained new operators on equipment operation procedures and safety guidelines Security Officer
ABACUS SECURITY-Baltimore, MD
February 2015 to December 2020
• Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
• Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
• Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
• Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
• Collaborated with law enforcement agencies during investigations or incidents requiring their assistance
• Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
• Coordinated with external vendors for maintenance of security equipment such as CCTV cameras Supervisor
Target-Baltimore, MD
March 2012 to October 2014
• Managed cash handling procedures, including opening and closing registers, counting cash drawers, and preparing bank deposits
• Monitored checkout lines to ensure prompt service and minimize wait times for customers
• Resolved customer complaints or issues in a timely manner, ensuring high levels of customer satisfaction
• Maintained accurate records of daily transactions, including voids, returns, and exchanges
• Assisted with inventory management tasks such as receiving shipments and conducting stock counts
• Trained new hires on company policies, procedures, and customer service standards Residential Advisor (RA)
WOODBOURNE FAMILY PRACTICE-Baltimore, MD
2011 to 2014
• Enforced university policies and regulations within the residence hall, ensuring a safe and respectful living environment for all residents
• Organized and facilitated educational programs on topics such as mental health awareness, conflict resolution, and cultural diversity
• Served as a resource for residents by addressing concerns, providing information about campus resources, and offering personal advice when needed
• Responded promptly to emergencies or crisis situations within the residence hall, following established protocols to ensure the safety of all residents
• Assisted in the selection process for incoming resident advisors by reviewing applications, conducting interviews, and providing input on candidate evaluations Teacher Assistant
Kiddie Castle Children's Center-Baltimore, MD
1999 to 2013
• Provided one-on-one support to students with special needs, helping them achieve academic goals
• Managed classroom behavior by implementing positive reinforcement strategies and maintaining a safe learning environment
• Assisted in the supervision of students during recess, lunchtime, and field trips
• Maintained accurate records of student attendance, grades, and behavior incidents Education
Woodland Jop corps in Business Woodland job corps - Laurel, MD October 2003 to April 2005
Business Management
Coppin State - Baltimore, MD
September 2000 to May 2001
High school diploma
Lake clifton - Baltimore, MD
August 1999 to June 2000
Skills
• Loss Prevention
• Manufacturing
• Quality Assurance
• Packaging
• Machining
• CCTV
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