Customer Service -Customer

UGWEJE CHIDNMA UGONMA

PHONE NUMBER:081********

CITY: ABA, ABIA STATE

COUNTRY: NIGERIA

PROFESSIONAL SUMMARY**

A motivated and experienced banking professional with 6 years of experience

In the banking industry. Skilled in customer service, cash handling, financial transactions,

And marketing, with a proven track record of improving service efficiency and client satisfaction. Seeking to leverage my expertise in banking to contribute to (Target company/organization).

WORK EXPERINCE**

TELLER**

Ecobank Nigeria Limited Aba, Nigeria

August 18,2019-Present

-Processed customer transactions efficiently,

Including deposits, withdrawals, and transfers.

-Managed cash drawer and ensured accurate

Daily reconciliation.

-Provided excellent customer service by addressing client inquiries

And resolving issues promptly.

-Assisted in the implementation of new banking products and services to enhance

Customer satisfaction.

MARKETER**

Polaris Bank(formerly skye Bank nig plc)

Location: Aba Abia state

Date Started:10 February 2018-June 15 2019

-Developed and executed marketing

Strategies to drive product adoption and customer

Base and sales target.

EDUCATION**

**Bachelor of science (BSC) in Education/Economics**

Imo state University

Graduated September 30,2024

**Ordinary National Diploma (OND) in

Cooperative Economics and management**

Federal polytechnic Nekede Owerri, Nigeria

Graduated September 30,2016

**Skills**

-Customer service

-Cash Handling

-Financial Transaction

-Marketing strategy

-Problem Resolution

-Attention to detail

**CERTIFICATION AND TRAINING**

-Certified career (certification Tite), Florence Academy

June,2023

-Life support, Florence Academy

-Anaphylaxis Management, Florence Academy

-Antimicrobial stewardship, Florence Academy

**Professional Membership**

-One young world

**Languages**

-English, fluent

**Reference

Here’s the final version of the reference entry with the complete details:

**Reference for UGWEJE CHIDINMA UGONMA**

**Name** Chinelo Dim

**Title/Position**Legal Practitioner

**Company/organization**Ecobank Nigeria Limited

*Contact information**

Phone number:080********

Email: ******@*******.***

**Relationship to the applicant**Chinelo Dim is a legal practitioner at Ecobank Nigeria Limited and a family friend. They can provide insight into my professional abilities and personal character

August 3,2021

**Name**

**Ikpe Linda**

Title/Position: Customer service Manager

**Company/organization: Ecobank Nigeria Limited

**Contact information: 080********

Email: *****@*******.***

**Relationship to the Applicant** Ikpe Linda is a Customer service manager in Ecobank Nigeria Limited and my supervisor, she can provide insight into my professional abilities.

Contact this candidate