Customer Service Experience

Larry Hoang

**** ********** ***, ***********, ** 92683 714-***-**** Email: ad9rml@r.postjobfree.com

Objective

Full-time Pharmacist

Professional Experience

CVS Pharmacy, Covina, CA

Pharmacist 2006 to Present

• Interacts with patients and customers when they come into CVS Pharmacy stores providing excellent customer service. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.

• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.

• Counsels people one-on-one to ensure medications reach the patient efficiently and safely and answers their questions regarding the usage of medicine.

• Provides customized best-in-class expertise, authentic care, and develops strong relationships with the most valuable customers by anticipating customer needs and proactively offering services. Technical Expertise Knowledge of:

• Health Insurance Portability and Accountability Act (HIPAA)

• Principle standards, laws, and regulations associated with business and pharmacy operations

• Operation of a contemporary correctional and/or institutional pharmacy

• Medication Therapy Management

• Knowledge about disease and pharmacotherapeutic principles to effectively assess patients

• Proficient using computer databases such as TechCare, CIPS systems, Electronic Health Records

(EHR), and Microsoft Office Suite programs

Clinical Problem Solving Critical Thinking Skills:

• Developed six months of specialized experience in Total Parenteral Nutrition (TPN) and home infusion therapy while working in a New York hospital in 2005, effectively managing complex cases and ensuring patient safety in outpatient settings.

• Monitoring and evaluating patients' drug therapy

• Interpreting and analyzing patient-specific medical data

• Ability to make competent decisions and solve problems efficiently

• Exercising professional judgment in imparting therapeutic and drug information to prescribers, especially when the patient is allergic to the prescribed drug or drug-drug interactions

• Identifying and determining which drug on the current formulary could be recommended to patients or purchasing non-formulary drugs

• Dispensing drugs appropriately to prevent potential harm/risk of injury to patients

• Developing improved pharmacy processes and services to meet client's needs Patient-Centered Care:

• Ensuring patient's safety

• Being a patient advocate to ensure care is rendered appropriately

• Understanding incarcerated patients' right to receive safe and high-quality care

• Maintaining a high standard of care

Communication & Interpersonal Skills:

• Communicating accurately to convey both substance and intent, and adeptly communicating sensitive matters

• Presenting, advocating, facts, ideas, and complex material clearly, concisely, logically, and persuasively both in person and in writing

• Using diplomacy when dealing with challenging situations and/or people in stressful environments

• Maintaining regular communication with the Director to keep him/her apprised of staff work, status of ongoing projects, policy changes, or any issues that may impact work productivity

• Establishing and maintaining effective relationships with internal departments, external agencies, and community organizations

• Maintaining the security of the Pharmacy and the safety of pharmacy staff by ensuring that staff understand and follow all safety protocols

Education

Bachelor of Science in Chemistry, California State University Long Beach Doctor of Pharmacy, Long Island University New York Professional License

Registered Pharmacist License Number: RPH 59005

References

Doan Huynh, 715-***-****

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