Customer Service Call Center
Resume:
SUMMARY
Diplomatic customer service professional experienced in defining and analyzing
customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. EXPERIENCE
Advanced Call Center Technologies LLC - Customer Service Representative Johnson City, TN • 03/2022 - Current
Self Employed Services - Cleaning Services
Elizabethton, TN • 02/2013 - 06/2021
CONTACT
***************@*****.***
Elizabethton, Tennessee 37643
SKILLS
EDUCATION AND TRAININ
G
GED
Daniel Boone High School
Gray, TN • 05/2004
Some College (No Degree):
Medical Billing and Coding
Everest Community College
Corissa Barnard
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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Remained calm and professional in stressful circumstances and effectively diffused tense situations.
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Demonstrated excellent communication skills in resolving product and consumer complaints.
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De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
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Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
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• Performed daily dusting, leather and wood surface polishing and wall washing. Inspected building perimeters, removed trash and swept sidewalks to keep outside areas organized and tidy.
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• Took rugs and mats outside to remove dust and dirt. Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
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• Spot-cleaned glass surfaces and windows with cleaning solutions.
• Swept, mopped and sanitized wooden and tile floors.
• Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
• Report generation
• Report creation
Credit card payment
processing
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• In-store support
• Adaptive team player
Inbound and Outbound
Calling
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• Quality assurance controls
• Technologically savvy
Cookout Restaurant - Cashier
Elizabethton, TN • 07/2020 - 01/2021
Advanced Call Center Technologies LLC - Collections Representative Johnson City, TN • 08/2011 - 11/2012
• Collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
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Helped customers find specific products, answered questions and offered product advice.
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• Worked closely with front-end staff to assist customers.
• Processed sales transactions to prevent long customer wait times.
• Advised debtors on payment options and set up payment plans.
• Reasoned with customers and attempted to negotiate full balance payments.
• Handled irate customers smoothly to achieve performance targets.
• Handled contracts and payments on accounts.
• Entered customers' financial status information into system.
• Upheld privacy and security requirements for customer information. Notified customers of delinquent accounts with attempt to collect outstanding amounts.
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Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
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Contact this candidate