Customer Service Project Management
Resume:
Jennifer Stockton
Odessa, TX ***** • 432-***-**** • ad9rg4@r.postjobfree.com
Professional Summary
I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. My prior role rewarded me with decision-making skills and good judgment to positively impact company success. I am a dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the workplace. As previous owner and manager, I have experienced all duties in the office and out in the field. I am well versed in handling employees, customers, and vendors alike.
Skills
Business Management
Staff Hiring
Staff Management
Marketing
Operations Management
Cost Reduction
Project Management
Customer Relations
Employee Development
Business Administration
Team Building
Problem Solving
Organizational Skills
Conflict Resolution
Time Management
Inventory Management
Customer Service
Employee Training
Work History
Benefits Director, 07/05/2024 to 10/01/2024
Globe Life/American Income – Remote
Build and present benefits packages to potential clients.
Mentored team members on best practices in customer service and sales techniques.
Owner, 09/2017 to 04/2022
West Texas Commercial Cleaning – Odessa, TX
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed financial aspects such as accounts receivable and payable, tax preparation and monthly/quarterly reporting.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Successfully navigated challenging economic conditions by making informed decisions that protected the business’s financial stability.
Established a positive workplace that fostered employee engagement, collaboration, and loyalty.
Diversified revenue streams by exploring new markets and developing innovative services.
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Prepared bank deposits and oversaw business sales, returns and transaction reports.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring, and training team members.
Shift scheduling.
Tracked employee attendance and punctuality and addressed repeat problems in a timely manner.
Managed purchasing, sales, marketing, and customer account operations.
General Manager, 02/2011 to 09/2017
Caliente Hot Oil Services – Odessa, TX
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Implemented operational strategies and effectively built customer and employee loyalty.
Developed and maintained relationships with customers and suppliers through account development.
Formulated policies and procedures to streamline operations.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Managed purchasing, sales, marketing, and customer account operations efficiently.
Reported issues to higher management with detail.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Accounting Certificate: Accounting
Southwest Accounting Institute - Houston, TX
High School Diploma:
Permian High School - Odessa, TX
Personal references
Stuart Buckingham – Former Boss – Caliente Hot Oil Services
505-***-**** – ad9rg4@r.postjobfree.com
Anna Sisneros – Former Co-worker – Baker Hughes-Centrilift
432-***-**** – ad9rg4@r.postjobfree.com
Stacey Gill – Friend/Business Acquaintance – Stealth Oilwell Services -
432-***-**** – ad9rg4@r.postjobfree.com
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