Customer Service Store Manager

Amanda Barum

****************@*****.*** APPLE VALLEY, CA, US +1-660-***-****

WORK HISTORY

Guest Services Manager at Pilot Flying J

****-**-** - ****-**-01(7 Year(s))

Interpret and communicate work procedures and company policies to staff. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Develop or update procedures, policies, or standards. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Recruit, interview, and select employees.

Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Make recommendations to management concerning such issues as staffing decisions or procedural changes.

Arrange for necessary maintenance or repair work.

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Train or instruct employees in job duties or company policies or arrange for training to be provided.

Deli Manager at Pilot Flying J

2021-07-01 - 2023-08-01(2 Year(s))

Deli at Pilot Flying J

2021-07-01 - 2023-08-01(2 Year(s))

EDUCATION

U.E.I. - Vocational

Graduated 2002-01-01

Dental

SKILLS

food safety, 6 years

fry (cooking), 3 years

outline of food preparation, 3 years

ABOUT ME

I have a drivers license

I have management experience: 1 years

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