Order Fulfillment Customer Service

Chasity Hughes

Fort Lawn, SC *****

***********@*****.***

803-***-****

Work Experience

QC Auditor

Freight Breakers, LLC-Richburg, SC

February 2022 to January 2024

• Operated forklifts and other material handling equipment to move products within the warehouse

• Ensured proper labeling, packaging, and sealing of orders to prevent damage during transportation

• Followed safety protocols and maintained a clean work environment at all times

• Communicated effectively with supervisors regarding any issues or concerns related to order fulfillment process

• Trained new employees on order picking procedures, safety guidelines, and operating equipment safely

• Utilized handheld scanners to locate and retrieve items from designated storage areas

• Maintained a high level of attention to detail when verifying order contents against packing slips or invoices

• Collaborated with warehouse team members to prioritize order fulfillment based on urgency and delivery deadlines

• Utilized barcode scanning technology to track and monitor inventory levels

• Performed regular cycle counts to maintain accurate stock levels throughout the warehouse

• Achieved a record-breaking number of daily shipments during peak season by effectively managing time and prioritizing tasks

• Audited outgoing shipments for accuracy before loading onto delivery vehicles Temporary On-Site Supervisor

ProLogistix-Columbia, SC

November 2019 to December 2021

• Conducted New Hire Orientations and applied crm skills to navigate Employbridge for all onboarding processes.

• Maintained accurate and up-to-date HR databases and systems to ensure data integrity

• Coordinated employee training programs, including scheduling sessions, tracking attendance, and organizing training materials

• Responded to employee inquiries regarding HR policies, procedures, and benefits with professionalism and accuracy

• Maintained confidentiality of sensitive information related to employees' personal records or disciplinary actions taken within the organization

• Managed office supplies inventory for the HR department; ordered new supplies when necessary

• Provided administrative support during disciplinary processes by preparing documentation and coordinating meetings between managers and employees

• Assisted in payroll processing tasks such as verifying timesheets, calculating overtime hours, or addressing payroll discrepancies

• Coordinated logistics for new hire orientations including scheduling sessions, preparing materials, and ensuring a smooth onboarding experience

• Led a team of 110 employees, providing guidance and support to ensure successful completion of projects

• Developed strong relationships with clients through effective communication and exceptional customer service skills

• Demonstrated strong problem-solving abilities when faced with unexpected challenges or obstacles

• Utilized forklifts, pallet jacks, and other equipment to safely load/unload trucks and move materials within the warehouse

• Trained new employees on proper handling techniques for fragile or hazardous items to minimize damage or accidents

• Managed front desk operations, efficiently handling phone calls, emails, and in-person inquiries with a professional and friendly demeanor

Server, Hostess

Huddle House-Lancaster, SC

January 2019 to July 2019

· Customer Service

· Greeting customers and seating them

· Collecting orders and placing them

· Responsible for serving each customers needs and wants

· Collecting payments

· Receiving call-in orders and preparing orders

· Cleaning my work areas

Administrative Assistant

Merinos Furniture Carpet and Rugs-Fort Lawn, SC

August 2009 to March 2018

· Customer Services

· Answering telephones

· Placing special customer orders

· Responsible for receiving and entry of invoices for 3 locations

· Filing

· Shipping and receiving

· Customer delivery

· Bank deposits

· Payroll

· Repairs and warranties

· Inventory

· Office inventory and cleaning supplies

· Cleaning warehouse

· Advertising

· Sales Associate- Taking care of each customer's needs and helping assist each customer find the furniture, home decor and rugs they desire.

· Store displays

Education

High School Diploma

Lancaster High School - Lancaster, SC

2004 to 2007

Skills

• Customer Service

• RF scanner

• QuickBooks

• Sales

• General Warehouse associate

• Shipping and receiving

• CRM software

• Quality control

• Order picking

• Ability to follow instructions

• Accounts payable

• Retail management

• POS

• Order Picker

• Reach Truck

• Order Fulfillment

• Materials Handling

• Manufacturing

• Forklift

• Packaging

• Inventory Control

• Logistics

• Office Management

• Administrative Experience

• Quality Assurance

• Freight Experience

• Accounting

• Human Resources

Certifications and Licenses

Forklift Certification

Assessments

Administrative assistant/receptionist — Proficient November 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

November 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Verbal communication — Proficient

October 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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