Customer Service English Language
Resume:
************@*****.***
Mobile: 775-***-****
linkedin : Luis Fernando Añez
Mejia
Village NV, 89451
Graduated from hotel management and gastronomy, I am looking for new professional challenges, with a lot of integrity, teamwork, responsibility, proactivity, conflict resolution, knowledge of the English language, collection management and customer service.
Luis Fernando Añez
H O T E L M A N A G E M E N T A N D
G A S T R O N OMY
OTHER KNOWLEDGE
• operator in windows - 2011
•Advanced English Language - Speaker
Oral Level: Bilingual Writing: Advanced
LANGUAGES
ACADEMIC TRAINING
Graduated from Hotel Administration
and Gastronomy - University of
Innovation 2012 - 2017
Graduated with Honors from the
Bolivian American Center (C.B.A.)
Bachelor of Humanities from the
British College
Golden Gate Elementry, Golden Gate
Middle (EEUU) 2000-2008
CONTACT
Collection Manager
Review of the payment status and detect those
customers who have not paid their fees on time.
Inform customers clearly and precisely about their situation, about their situation to encourage payment. Settlement of corresponding payments to avoid
sanctions and minimize losses for the company.
Negotiation with delinquent clients.
Database management and issuance of periodic
reports
Investigate historical data of each debt or invoice Update account statement records and collection
efforts
ASSOCIATED COMPANY S.A. 2021 - Present
WORK EXPERIENCE
Customer service - Call Center
Respond to concerns about products or services.
Follow up on inquiries.
Process orders and transactions.
Resolve problems or complaints.
Offer information about the company's offers.
Provide proactive care
TRASER COMPANY 2020 - 2021
Luis Fernando Añez
WAREHOUSE MANAGER
Organize warehouse tasks
Supervise the work of employees
Coordinate the receipt and dispatch of merchandise CHEF AND GENERAL MANAGER
Elaboration of strategic planning for the business Determine the costs of operation and production of the kitchen area.
Supervise the production process of dishes to ensure they meet the established requirements
Develop new recipe ideas, considering the required resources.
Control procedures, results to obtain feedback and continuous improvement in planning, production and customer service processes.
SHAWARMA ALA BIM Y ALA BAM 2015 - 2017
Administrative assistant
Answer and pass phone calls.
Organize and schedule appointments.
Plan meetings and write detailed minutes.
Write and distribute email, correspondence notes, letters, faxes and forms.
Assist in the preparation of regularly scheduled reports. Q' CARNE COMPANY 2019 - 2020
SAN PANTALEON HOSPITAL 2020 - 2023
COURSES WORK EXPERIENCE
Customer service - BRIGHT MIND
CONSULTING
BASIC EXCEL - INTERMEDIATE
PROFICIENCY C.B.A.
(Final Grade Obtained: 87 Pts)
Systems Technician - Basic
Oratory and leadership - ABC
Consulting
EMPLOYMENT REFERENCES
Romina Scarlet Rivera Ferrufino
Clinica San Pantaleon
Cell: 79003460
Luis Lopez
Associated Company S.A.
Cell: 63736369
Alvaro Zapata
"TRASER" customer service
Cell: 67872802
Miriam Antezana Barbery
Company "Q CARNE"
Cell: 77950816
SKILLS
Organization
Proactivity
Flexibility
Responsibility
conflict resolution
Effective management of the
client portfolio
Mathematical skills
Negotiation skills
stress management
Communication management
Contact this candidate