Product Owner Scrum Master

Scott Carmichael Hill

310-***-**** ad9pyg@r.postjobfree.com Vancouver, WA

LinkedIn: https://www.linkedin.com/in/scotthill-productowner/

Leadership Summary:

Agile Product Owner and Business Consultant with 18 years of experience in SAFe Product Owner and Business Consultant roles. Proficient in business system analysis, functional requirement gathering, system testing, and data analytics within agile environments. Expert in vendor contract analysis and supply chain inventory management. Demonstrated ability to drive product vision, strategy, and roadmap development, and lead cross-functional teams to bring products to market. Experienced Salesforce Technical Product Owner with 6 years of Salesforce CRM implementation.

Professional Summary:

18 years of IT professional experience with a focus on business analysis, product ownership, finance, and project management.

Expertise in SAFe Agile & Scrum methodologies with 9 years of experience.

Proficient in creating automated processes and data analytics using Excel, Word, Access, and database analysis.

Skilled in database analytics, MS Office, and Outlook, with 10 years of experience.

Strong testing background in Test Planning, Test Execution, Regression, Load, Penetration Testing, and User Acceptance Testing (UAT) for applications and software.

Proven ability to engage with stakeholders to align on shared impact objectives and manage expectations.

6 years of Salesforce CRM experience and implementation as a Salesforce Technical Product Owner.

Support proprietary online financial reporting applications that produce quarterly, semi-annual, and annual reports.

Understanding of the flow of data and the interconnectedness of financial information and how it flows through the platform.

Expert in developing product vision, strategic roadmap, and executing the product roadmap to support timely delivery of software releases.

Proficient in developing business cases, creating impact assessments, developing feature success metrics, and release artifacts.

Technical Summary:

SAFe Product Owner Certification – IIBA Endorsed 2023

2023 Candidate SAFe Advanced Scrum Master (SASM)

Education/Accreditation:

B.S. Business Administration - Finance, California State University at Northridge

SAFe Advanced Scrum Master 5.0 – 2023

Work Experience:

Cognizant, Fulltime – Client: Wellmark, Strategic Planning) Des Moine, IA

SAFe Technical Product Owner December 2022 – Present

Managed the UI/UX product and services for a value-based payment system, focusing on simplifying the user journey for enhanced engagement.

Utilized tools like Azure ADO and AdobeXd for prototyping and user testing, ensuring designs met end-user expectations. Infor V11 Cloud Suite Implementation experience.

Led the deployment of Infor V11 Cloud Suite at McKesson, focusing on upgrading the existing ERP systems to enhance financial and supply chain operations.

Directed the creation of ListView reports, involving extensive requirements gathering and design phases. Conducted thorough research with internal stakeholders, scrum masters, and project managers to ensure the reports accurately reflected business needs and operational workflows.

Facilitated training sessions and workshops to educate end-users on leveraging new system capabilities for improved data accessibility and analysis.

Achievements: Projected savings in reducing healthcare costs between 13-15% in first quarter of usage due to the elimination of on-prem services and unnecessary customizations.

Cognizant, Fulltime – (Client: McKesson, Strategic Planning) Scottsdale, AZ

SAFe Product Manager December 2021 – December 2022

Oversaw the planning and launching of patient pharmaceutical e-commerce platforms using Salesforce CRM, focusing on integrating UI/UX improvements to foster better customer interactions & affordability.

Enhanced the user design features that provided detailed information on pharmaceutical pricing chargeback validation & reconciliation and calculating and processing rebates.

Implemented user research findings into the development process, significantly improving platform usability and customer satisfaction.

Conducted User Acceptance Testing (UAT) for all Salesforce CRM enhancements and monitored the impact of changes on user engagement and system efficiency.

Achievements: Led user research initiatives that identified key user pain points, driving a redesign that improved user retention by 25%.

Cognizant, Contractor – (Client: 3M, Operations) St. Paul, MN

Product Manager, Product Owner, Business Systems Analyst Consultant July 2021 – December 2021

Responsible for driving innovation and developing new product ideas.

Generated a large quantity of ideas, which were filtered down to the most practical and innovative solutions.

Identified market needs, collaborated with cross-functional teams while guiding the product development process from concept to launch.

Creating product strategy and product vision ensuring that new products align with customer needs and company goals.

Enhanced product strategy for RESTful APIs to streamline data interactions between 3M’s diverse internal systems and external services, enhancing system integration and operational efficiency.

Collaborated closely with designers using tools like: IBM AS/400 iSeries, Miro and Figma to refine product UI/UX, Ishikawa – Root Cause Diagram, ensuring alignment with user expectations.

TEKsystems, Contractor – (Client: Genesis Financial Solutions, Operations) Portland, OR

Sr. Business Systems Analyst July 2020 – June 2021

UI/UX Design: Played a key role in redesigning user interfaces for Genesis Financial Solutions’ internal software platforms, focusing on improving user interaction and visual appeal to enhance overall user satisfaction. Collaborated with cross-functional teams in Agile, Scrum, Kanban, and Waterfall environments using tools such as IBM AS/400, MS Excel, Power BI.

Utilized Fiserv Change Control Process for System of Record.

Performed analysis using RESTful APIs to facilitate secure and efficient financial transactions for Genesis Financial Solutions, optimizing data flow and compliance across financial networks.

Organize and facilitate the development of business ideas into business and functional requirements that can be distilled into epics and MVP’s.

Develop and measure product KPIs, derive key insights, and monitor system performance against objectives.

Work closely with project teams that range from product owners, Scrum teams, vendors, and business stakeholders, and support the development of work plans and cost/benefit analysis.

Prokarma, Contractor - (Client: Daimler NA) Seattle, WA

Business Consultant/Product Owner/Sr. Business Systems Analyst September 2018 – July 2020

Provided functional needs understanding and analysis of business systems as an SME for client Daimler, USA - Sales & Marketing.

Led the UI/UX redesign initiatives for Daimler NA's sales and marketing digital platforms, utilizing Adobe Experience Manager (AEM) to manage and enhance website aesthetics and functionality.

Led the design, integration and testing of RESTful APIs for Daimler NA's sales and marketing platforms, enabling data exchange and improving the automation of digital marketing processes.

Orchestrated comprehensive user research activities to gather critical insights into user behaviors and preferences, which informed the development of tailored UX strategies.

Utilized various user research methodologies, including user interviews, usability testing, and persona development, to identify and address user pain points effectively.

Led product development teams, managed websites and digital assets using Adobe Experience Manager (AEM), and managed project backlog using RTC software.

Integrated Salesforce CRM solutions into product offerings, enhancing operational efficiency and customer engagement.

Conducted Test Planning, Test Execution, Penetration Testing, and Regression Testing of Supply Chain product manufacturing.

Achievements: Created new user experience websites and upgraded back-end portal and portlet services using Salesforce CRM enhancements.

Tools & Software used: SAP S/4 Hana, VMware, RTC, Google Analytics, Kafka, MS Visio, Ishakawa Diagram for Root Cause Analysis.

Randstad, Contractor - Vancouver, WA (Client: PeaceHealth, Supply Chain & Purchasing)

Product Owner/Sr. Business Systems Analyst, October 2017 – September 2018

Developed analytic reports, metrics, and data extracts in collaboration with Supply Chain leadership within an agile environment.

Led Implementation Team managing the agile business requirement architecture and managed the project backlog using Lawson/Infor software.

Assisted in the development, implementation, reporting, and management of product and service contracts.

Achievements: Recognized approximately $16M in Contract savings for Supply Chain.

Tools & Software used: Lawson Info, SaaS, VMware, Microsoft Teams, MS Visio, Ishikawa Analysis.

InterDent, Fulltime - Vancouver, WA

Project Manager/Product Owner/Sr. Business Systems Analyst January 2016 – October 2017

Managed the Implementation Team for vendor product software architecture and defined and managed the Project backlog using Smartsheet software. Contact center analysis (CCaaS) collecting and analyzing customer, customer behavior, agent effectiveness, and overall contact center efficiency.

Developed process standardizations for departments to identify top business processes impacting revenue and developed business requirement documentation.

Achievements: Managed successful installation of Great Plains 2016 upgrade and recognized over $500K annual savings involving error efficiency.

Tools & Software used: Smartsheets, VMware, Microsoft Teams, MS Visio, Draw.io.

Microsoft, Contractor - Redmond, WA

PMO Financial Consultant November 2013 – December 2015

Designed financial reports using Microsoft SQL Server Management Studio, Microsoft Dynamic 365 AX, Access, and Power BI, and performed data analysis for VP level reporting.

Engaged in sales operations involving decision support and dataset analysis, developed traceability matrix for tracking sales products, and synthesized complex data into management reports and dashboards.

Created SQL reports for Master Schedule data support, provided metrics reporting, and supported material and capacity allocation assessment.

Tools used for data analysis: Windows 8.1, SAP, Microsoft Dynamic 365 AX, Financial Management, Power Pivot, Advanced Excel (2013), Microsoft Access (2013), Microsoft SQL Server Report Services Studios (SSRS). SQL Server 2008, SQL Server 2008 R2 Report Builder 3.0 (SSIS), SSRS, MS SQL Server Management Studio 2010, SharePoint 2010.

MACart LLC - Vancouver, WA

Sr. Consultant/Project Manager/Product Owner August 2006 – November 2013

Analyzed vendor contracts, supply chain inventory, and financial uploads using Lawson/Infor Cloud-Suite products and managed product backlog.

Developed and implemented key business strategies and statistical algorithms using SQL Server Management Tools and integrated Salesforce CRM for enhanced data management and customer interaction.

Configured workflows, templates, and forms in Smartsheet. Developed records management layouts in Smartsheets.

Tools used for Data Analysis: Windows 8.1, SAP, Microsoft Dynamic 365 AX, Financial Mgmt, Power Pivot, Advanced Excel 2013, Ishikawa Analysis, Microsoft Access (2013), Microsoft SQL Server Report Services Studios (SSRS), SQL Report Server 2008 (SSRS), SQL Server 2005 & 2008 R2 Report Builder 3.0 (SSIS), SSRS, MS Management Studio (SSAS 2008 & 2010), SAP, COGNOS, Oracle OBIEE 9g, Enterprise, Lawson, SAP, SQL SMS, Pro-Clarity, MS Office Suite 2010, PeopleSoft (FMS), Qlikview, Hyperion Financial Reporting HCM 9.3.1, Crystal Reports, Oracle – Discoverer 10g (Payroll Data).

Quest Diagnostic Laboratories, Contractor - Tarzana, CA

Senior Financial Analyst - Reimbursement Claims Analyst July 2002 – January 2006

Conducted special projects analysis involving medical billing, RBRVS, RVU’s and developed reports to analyze medical billing loss and revenue recognition.

Aided in the recognition of nearly $6 million dollars of unrecognized revenue.

Tools: MS Office Suite, NAV, California Fee Schedules

E*Trade Inc., Fulltime - San Francisco, CA

Senior Financial Analyst, Corporate September 1998 – June 2002

Supported the financial reporting team in delivering financial statements and assisted auditors in the smooth audit of financial statements.

Tools used: MS Excel, Hyperion, NAV

The Gap Inc., Fulltime – San Bruno, CA

Financial Analyst, Corporate August 1996 – September 1998

Led financial planning and analysis activities for Finance & Legal, including budgeting, forecasting, and financial reporting. Manage gift card reconciliation efforts using AS/400

Tools used: MS Excel, NAV, AS/400

Kaiser Permanente, Fulltime – Panorama City, CA

Physician Payroll Coordinator, Senior Financial Analyst January 1989 – July 1995

Performed patient claims processing featuring ICD-9, ICD-10 codes, RBRVS, RVU’s, and conducted General Ledger Analysis for month-end close process and reporting.

Tools used for Data Analysis: PeopleSoft HR Payroll Module, PeopleSoft Finance Module, State Fee Schedules, Microsoft Excel, Microsoft Visio, Microsoft Office Suite.

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