P.I.C. Person in Charge

Brittany Berger

Customer Care Specialist, Caregiver, Apartment Manager, Profesional Cleaner, Marketing,

Film Room Clerk, book keeper, produce, customer service Fort Collins, CO 80521 ************@*****.*** 970-***-****

An interesting position with a growing company

Authorized to work in the US for any employer

Work Experience

Front End Manager

Safeway - Fort Collins, CO

January 2016 to Present

I have worked with Safeway almost 8 years within management I was an assistant deli manager as well as a front end manager delegating breaks customer service and dealing with customer situations on the side I did file maintenance and also worked as a bookkeeper getting the store open as well as the gas station opened working all the tills and the money to make sure the store was ready when we actually opened

Customer Care Specialist

Jab Broadband - Loveland, CO

July 2014 to December 2015

Responsibilities

Priorities including customer care representative to all customers, technical support, re-configuring configure tables, re-booting SM programming tables, resetting router passwords, adding and removing billing error charges, making payments, creating online profiles, explaining billing, processing credits for deserved credits, and providing comfortable understanding with customer service relations.

Accomplishments

Accomplishing a full over the phone customer care qualities while keeping it first call resolution.

Skills Used

Providing Customer Care qualities with every call and being able to understand each customer individually.

Apartment Manager

Village at Grandridge - Kennewick, WA

June 2012 to May 2014

Kennewick, Wa

Apartment Management 06/2012 to 5/2014

•Priorities include keeping organized in the office, filing paper work, talking with potential residents and insuring them the promises provided by living here at The Village at Grandridge. When apartments are for rent we give tours to all potential residents of our rec room and apartment.

•Flipping apartments include refurbishing an apartment that has been recently lived in, must deep clean kitchen, bathrooms, windows, walls, and doors.

•Must keep our four laundry rooms tidy and in working order all year for our tenants. Must also keep upon any work orders a tenant may call in or requests.

Senior Helpers Loveland, Colorado

Caregiver

Senior Helpers - Loveland, CO

June 2011 to May 2012

Travel from house to house providing companionship and dedicated house/personal needs for the senior clients.

•My priorities include cooking (meal Prep), cleaning, Shopping, personal companionship, personal hygiene care, physical activity, medication reminder, and maintaining the well-being of the client.

•Received training to work within an Assisted Living Center. Managing the care of 15-20 clients at a time assisting them with their daily needs and agenda while providing them a loving companion.

Manager of Direct Sales

41 Marketing Group - Reno, NV

June 2010 to April 2011

Handled all tasks such as hiring, recruiting, training, and motivation commission only sale representatives while maintaining 41 Marketing's business model. In charge of processing orders, invoicing claims, and maintaining clientele relationships with Charter Communications.

Film Room Clerk

Reno Orthopaedic Clinic - Reno, NV

September 2008 to June 2010

Responsible for ordering, printing, managing, and processing the X-ray films. Every day I had a priority of printing films for surgical patient, referral patients, and doctor appointments.

•Extensive experience with phone systems.

•Extensive experience in office equipment such as office printers/ fax, computers, Word Excel 2010 and Word Processing 2010 for documentation and distinct description relating to the appointments, x-rays taken, and administrative support on a daily basis.

Education

High School Diploma in teaching

Washoe High School - Reno, NV 2009

Graduate 3.5 GPA

Skills

•Customer service

•Bookkeeping

•Cooking

•Fair Housing regulations

•Marketing

•Property management

•Sales

•Leadership

•Cash handling

•Technical support

•Direct sales

•Recruiting

Additional Information

Community: T.A.T.U (Teens Against Tobacco Use) member-Traveling from school to school teaching the effects of smoking.

Reno City Counsel, making speeches involving water distribution and working more efficiently without cities funds and limits.

Environmental Member-planting trees and cleaning up the city as well as teaching and learning how to live day by day helping out the environment around us.

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