Physician Assistant Customer Service

Angelia Tamez

Physician Assistant

*** * ****** ******., ********, United States, 75069, 972-***-****, ***************@*****.*** Professional summary

Physician Assistant with over 9 years of experience excelling in patient assessment and problem-solving, known for enhancing clinic efficiency and patient satisfaction. Demonstrates proficiency in managing office operations and scheduling, ensuring seamless communication between medical staff and patients. Committed to fostering a compassionate and empathetic environment, leveraging skills in phlebotomy and multitasking to support diverse patient needs. Employment history

Receptionist, Feb 2014 - Dec 2023

Dr. Ana Nguen, 4600 Scyen Road, Dallas, TX

Customer Service Representative, Mar 2014 - Jan 2019 Dillards Department Store, 1101 Melbourne Rd, Hurst, TX 76053

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.

• Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.

• Contributed to sales growth by upselling products and services based on individual customer requirements.

• Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers' experiences.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Receptionist/WearHouse worker, Feb 2016 - Mar 2018 Texas Leons Cusine, McKinney TX

Education

GED: Basics, Jan 2008

Mckinney High School, 140 Wilson Creek Pkwy, McKinney, TX 75069 Manage appointment scheduling, enhancing office efficiency and patient satisfaction. Coordinate communication between patients and medical staff, ensuring seamless information flow. Handle patient inquiries with professionalism, resolving issues promptly and effectively. Maintain organized records, contributing to improved clinic operations and patient care. Support administrative tasks, fostering a welcoming environment for patients and visitors. Coordinated seamless patient flow, enhancing clinic efficiency while fostering a welcoming environment for diverse clientele. Managed complex scheduling systems, ensuring optimal resource allocation and minimizing conflicts in physician appointments. Provided empathetic support to patients, addressing concerns and facilitating clear communication between clients and medical staff.

Managed reception and warehouse tasks, boosting customer satisfaction and operational efficiency. Ensured accurate records and organized systems, enhancing interdepartmental communication. Reduced wait times and improved productivity through optimized logistics and workflows. Provided excellent customer service while maintaining efficient inventory management. Facilitated seamless operations, contributing to a positive and collaborative work environment. Pioneered streamlined processes for reception and warehouse operations, drastically reducing customer wait times and boosting overall productivity.

Meticulously managed reception duties and warehouse tasks, ensuring accurate record-keeping and maintaining organized inventory systems.

Skills

Management Standardization, Control room management, Requirements management, Safe Deposit Box Management, Anaerobic techniques, Account managing, Yardi Property Management, Analytical skills, Problem-solving, Customer service, Patient assessment, Medical terminology, Phlebotomy, Office operations, Scheduling, Multitasking. Languages

Spanish (Native).

Additional information

Accomplishments

• Improved appointment efficiency, allowing our facility to see an average of 9 more patients per day

• Contributed to our facility being named Best private dr. by eyecare association

• Contributed to clinical research on gumbubs

• Managed a staff that consistently received outstanding remarks on patient satisfaction reports

• Recognized for going above and beyond the call of duty

• Achieved through effectively helping with planograms

• Transitioned facility to use of Word, Excel

• Used Microsoft Excel to develop inventory tracking spreadsheets

• Resolved product issue through consumer testing

• Achieved representative by completing customer service with accuracy and efficiency

• Collaborated with team of 4 in the development of patient files

• Supervised team of 3 staff members

Affiliations

• Society of Human Resource Management

• Lions Club

• Association of Information Technology Professionals

• APICS – Association for Supply Chain Management

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