Customer Service Technical Support
Resume:
Adrienne Pritchard
Nashville, TN *****
ad9okt@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Customer Service Advisor
HiTouch Business Services-Antioch, TN
December 2019 to May 2022
• Provided exceptional customer service and technical support to customers via phone, email, and chat channels.
• Documented customer interactions and solutions in the company's CRM system to maintain accurate records.
• Identified customer needs and recommend appropriate products and services to meet their requirements.
• Kept up to date with product and industry knowledge to provide customers with the most accurate and effective solutions.
Team Leader
Smile Direct Club-Nashville, TN
October 2017 to December 2019
• Managed the production of custom aligners while adhering to HIPAA regulations, ensuring high-quality standards were met
• Developed and implemented production plans to optimize workflow, resulting in increased output and improved customer service
• Prepared detailed reports on project updates, progress, and identified conflicts to facilitate decision- making
• Supervised a team of 16 employees, fostering professional and personal growth and maintaining a positive work environment
• Trained new hires on company procedures, safety requirements, and provided constructive feedback to improve job performance
• Conducted machine recalibration and maintenance to minimize downtime and ensure efficient operations
• Logged and tracked orders in CRM system and monitored team member performance to ensure timely delivery
Customer Service Representative
Postmates-Nashville, TN
April 2016 to September 2017
• Consistently recognized as one of the top-performing agents for providing excellent customer service and account management.
• Managed customer interactions via multiple channels including phone, email, and chat.
• Demonstrated strong problem-solving skills by evaluating technical problems using company troubleshooting resolution tree and finding appropriate solutions to ensure customer satisfaction.
• Handled a high volume of customer calls with up to 100 calls in queue per minute.
• Worked closely with customers, management, and sales team to identify and understand customer needs and recommend appropriate solutions.
• Utilized CRM systems to log and track customer interactions, inquiries, and support tickets.
• Developed forward-thinking strategies focused on addressing customer needs and resolving concerns to maintain high levels of customer satisfaction.
• Continuously sought opportunities to improve processes and increase efficiency in the customer support team.
Education
High school or equivalent
The academy at Hickory Holkow
August 2015 to December 2015
Skills
• Customer Service Skills (5 years)
• Leadership (2 years)
• Customer Support
• Customer Service
• Data entry
• Microsoft Excel
• Microsoft Office
• Computer skills
• Typing
• Organizational skills
• Customer service
• Administrative experience
• Microsoft Word
• Time management
• Microsoft Outlook
• Logistics
• Communication skills
• Software troubleshooting
• Phone etiquette
• Office experience
• Technical Support
• Troubleshooting
• English
• Management
• Supervising experience
• Negotiation
• CRM software
• Business development
• Live Chat
Certifications and Licenses
CompTIA A+
Additional Information
Skills
• Self-motivated
• Team leadership
• Risk management processes and analysis
• Process implementation
• Powerful negotiator
• Extremely organized
• Conflict resolution
• Strong verbal communication
• Team liaison
Best way of contact is email.
Contact this candidate