Administrative Assistant Customer Service

Gina Lacoy

Administrative Assistant

Sebastian, FL 32976

*********@*****.***

+1-978-***-****

I would like to obtain a position for a company that I can contribute my skills to and grow with. I am very self motivated, dependable and pride myself on Customer service. I work well with others or independently. I am eager to continue my career in the home improvement/services field. Authorized to work in the US for any employer

Work Experience

Office Administrator/WX Manager

HomeWorks Energy, Inc - Woburn, MA

March 2022 to Present

• Inputting job reports into our CRM

• Facilitating the fixing of invoicing fails between the invoicing team and field management team

• Processing customer checks

• Processing payroll

• Salesforce

• Submitting documents to HR and Finance

• Updating shared tracking documents

• Ordering office materials

• Other responsibilities that may be assigned to improve the function of the office Administrative Assistant

Building Professionals Inc - Westford, MA

July 2019 to September 2020

Provided administrative support to Business Manager and Project Management team including:

• Assist in Client Relationship Management and Marketing related tasks

• Answer phone calls and support visitors

• Manage calendar by scheduling and confirming appointments

• Receive and record deliveries

• Complete miscellaneous projects and tasks assigned

• Supports team by performing tasks related to organization and strong communication

• Create work orders

• Invoices

• AP/AR

• Carries out administrative duties such as filing, typing, data entry, copying, binding, scanning, etc.

• Create and maintain client folders

• Assist in preparation of contracts, estimates and building permits

• Prepare Purchase Orders for Subcontractors

• Maintain Certificate of Insurance records

• Scan/print documents as needed

• QuickBooks

• All other general office administrative tasks

• Scheduled appointments

• Managed incoming and outgoing mail

Secretary/Administrative Assistant

P.Catalano Construction - Westford, MA

February 2017 to March 2018

My job duties included customer/client reception, vendor liaison actions, basic accounting, contract management, human resources. Additionally responsible for accounts payable actions.

Applied advanced critical thinking skills in a stressful working environment where multi-task skills were essential, and top performance levels were

absolutely required.

Ensured strict confidentiality regarding all business and client matters. Authored, maintained, and distributed a myriad of financial and production reports including cash flow reports, invoices, purchase orders, contracts, vendor, and job files.

Ensured production agendas remained on track and within projected guidelines.

Conducted research using internet and other resources in order to accommodate specific project needs. Daily upkeep of all general office duties.

Waitress

Firehouse Restaurant - Tyngsboro, MA

February 2004 to June 2007

My job entitled taking orders, serving customers, take-out orders, and answering telephones. Patient Service Rep

Registration Co - Lowell, MA

June 2001 to May 2003

My duties included patient registration(entering demographics, visit, and insurance information); Insurance verification; answering multi-line

telephones; contacting Dr's offices and Insurance companies for patient information; customer service; co-payment collections; typing documents, letters, and memos; sorting, filing, and faxing records; along with other office or clerical work. Working here I learned the of prioritizing duties and multitasking. I worked in several fast paced departments and gained the ability to finish tasks quickly and efficiently. Hostess

Chili's Restaurant - Nashua, NH

October 2000 to March 2001

My main duties were to greet and seat customers. I also answered the telephones, took takeout orders and kept the entrances clean.

Education

Diploma in General

Tyngsboro High School - Tyngsboro, MA

June 2001

Skills

• customer service (10+ years)

• Microsoft Office (10+ years)

• Attention to detail (10+ years)

• Interpersonal/Communication skills (10+ years)

• Internet Research (10+ years)

• Data Entry

• Filing

• Microsoft Word

• Organizational Skills

• Outlook

• Receptionist

• Scheduling

• Billing

• Microsoft

• Customer Service Skills

• Clerical

• Management

• Administrative Assistant

• MS Office

• Word

• Payroll

• QuickBooks

• Word Processing

• Insurance Verification

• Accounts Payable

• Contract Management

• Accounts Receivable

• Office Management

• Microsoft Excel

• Microsoft Powerpoint

• Microsoft Outlook

• Personal Assistant Experience

• Project Management

• Bookkeeping

• Proofreading

• Phone etiquette

• Customer relationship management

• Calendar management

• Construction

• HVAC

• Office experience

• Front desk

• Typing

• Communication skills

• Clerical experience

Assessments

Scheduling — Proficient

March 2023

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Office manager — Proficient

September 2021

Scheduling and budgeting

Full results: Proficient

Customer service — Proficient

October 2021

Identifying and resolving common customer issues

Full results: Proficient

Bookkeeping — Proficient

September 2021

Calculating and determining the accuracy of financial data Full results: Proficient

Customer focus & orientation — Proficient

September 2021

Responding to customer situations with sensitivity Full results: Proficient

Filing & organization — Proficient

October 2021

Arranging and managing information or materials using a set of rules Full results: Proficient

Verbal communication — Proficient

September 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

February 2023

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Written communication — Proficient

October 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Managing accounts in QuickBooks — Proficient

October 2021

Using QuickBooks software to manage business financials Full results: Proficient

Data entry: Attention to detail — Proficient

October 2021

Maintaining data integrity by detecting errors

Full results: Proficient

Call center customer service — Proficient

September 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Administrative support professional fit — Proficient September 2021

Measures the traits that are important for successful administrative support professionals Full results: Proficient

Working with MS Word documents — Proficient

September 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Administrative assistant/receptionist — Proficient September 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

September 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Attention to detail — Proficient

October 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

Salesforce

Intermediate

Quickbooks

Intermediate

Microsoft Word and Excel

Expert

Medical Terminology

Intermediate

Internet Research

Expert

Excellent customer service

Expert

Contact this candidate