Supply Chain Operations Manager

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Mohammad Omar Arif *******@*****.***

LinkedIn.com/in/oarif77

Allen, TX • 408-***-****

Summary

Operations Manager with extensive experience in international retail production, supply chain management, and process optimization. Proven success in driving operational efficiency, boosting sales, and implementing innovative systems such as e-commerce platforms and inventory management solutions. Proficient in leading cross-functional teams, staff training, and ensuring regulatory compliance. Strong technical skills in MS Office, ORACLE, SAP, PeopleSoft, and Visual Analyst. Strong working knowledge of Six Sigma, Lean, kaizen, root cause analysis and process management.

Areas of Expertise

Operations Management Supply Chain Optimization AI and Machine Learning Tools

Inventory Management Process Automation Regulatory Compliance

Data Analysis & Forecasting Staff Training & Development Vendor Procurement

Production/Plant Operations Distribution Solutions Competitive Analysis

E-commerce Integration Food Safety & GMP Compliance Process Improvements Accomplishments

● Low employee turnover through proactive leadership by creating positive work environment.

● Helped organize Amazon-style e-commerce ordering and delivery system for Bangladesh grocery industry.

● Oversaw sales growth and expansion of two grocery chains.

● Directed six snack/coffee bars for the University of Santa Clara, Santa Clara, CA. Career Experience

Operations Supervisor, American Leather, Dallas, TX August 2022 – October 2023

Spearheaded production goals, ensuring alignment with safety procedures and optimized resource utilization through process enhancements.

Collaborated with HR to develop training programs, enhancing productivity by 15% through predictive analytics for employee performance.

Utilized ORACLE and PeopleSoft software to monitor real-time machine performance and production output, improving operational efficiency by 10%.

Initiated cross training programs where employees of different department learned key tasks from other areas.

Daily analyzed the workflow process by reorganizing tasks and create a more efficient sequence of operation by reducing downtime.

Operations Supervisor, T. Marzetti Company, Milpitas, CA May 2021 – June 2022

Led a team of 35 associates to meet production schedule and safety standards in accordance with the organizational policies and applicable laws.

Drove a 5% reduction in overhead costs by using Total Productive Maintenance method.

Implemented and maintained the highest health, safety and environment standards in the plant.

Verified all process control parameters were being documented and followed all times. Operations Supervisor, Bon Appetit Management Company, Santa Clara, CA June 2019 – June 2020 Managed all daily operations for six snack and coffee bars at Santa Clara University. Supervised staff of 24 team members and 54 part-time student employees over three daily shifts. Oversaw all hiring, training, and disciplining of staff members. Provided staffing requirements, hiring recommendations and productivity guidelines for site managers. Verified all KPIs and vendor deliveries are met. Audited compliance of all quality control, accounting, and safety regulations.

● Increased sales 30%.

● Designed and implemented layout of newly renovated campus store.

● Maintained excellent relations with union officials. Operations Manager, Quality Foods Limited, Dhaka, Bangladesh May 2017 – Apr. 2019 Oversaw work orders for main office and warehouse facilities to achieve fulfillment goals. Organized and supervised product delivery schedules. Trained team members in operations and delivery workflows. Verified production team compliance with handling chemicals according to company and HACCP regulations. Designed layouts for outlet stores and food trucks for maximum space efficiency and optimal equipment usage. Created affordable, standardized menu for outlets and food trucks.

● Added 32 new outlets and 12 additional food trucks.

● Provided on-time product delivery to all B2B and B2C clients. Operations Manager, Direct Fresh Ltd., Dhaka, Bangladesh Nov. 2012 – Apr. 2017 Ran daily operations between home office and warehouse sites. Helped develop e-commerce platform for customer orders with farm to table tracking of produce. Established grocery delivery service for B2B and B2C customers. Modernized cold storage facilities. Designed three high-end restaurants with company as primary supplier for all operations.

● Maintained 15% sales growth every year.

● Introduced imported food from China, France, Thailand, and USA to the Bangladesh market. Head of Operations, Rahimafrooz Superstores Limited, Dhaka, Bangladesh Dec. 2011 – Oct. 2012 Coordinated with executive staff to develop and implement standard appropriate procedures (SAP) for all operations including sales, merchandising, administration, inventory management, etc. to meet budget and revenue goals. Orchestrated direct reporting chain for staff, department expenditures, staff training and motivation, and HR regulation compliance. Oversaw compliance with quality management, health, worker safety, legal, and environmental regulations.

● Opened three new stores and increased sales by 12%. Additional Experience

Executive Director and Business Analyst, STAR Computer Systems, Dhaka, Bangladesh Operational Manager, Fresh and Easy Neighborhood Market, El Segundo, CA Education

MBA, Management Information System

Oklahoma City University, Oklahoma City

BBA, Marketing and Management

Independent University Bangladesh, Dhaka, Bangladesh

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