Medical Office Customer Service
Resume:
April Wheeler
Medical Office Specialist
Baton Rouge, LA 70814
*************@*****.***
Willing to relocate to: Baton Rouge, LA
Authorized to work in the US for any employer
Work Experience
Medical Office Specialist
Comprehensive Pain Specialists-Baton Rouge, LA
May 2024 to August 2024
New Patient Referrals
Work Comp
Insurance Verification
Scheduling patients
Medical Receptionist
Louisiana Urology, LLC-Baton Rouge, LA
July 2023 to January 2024
Check patients in and out
Schedule patients
Verify insurance
Collect payments
Patient Registration Clerk
The NeuroMedical Center Clinic-Baton Rouge, LA
April 2021 to November 2022
Check In patients and collect co-pays and deductibles. Customer Service Representative
Premier Health/Lake After Hours-Baton Rouge, LA
April 2017 to March 2021
Checking in and discharging patients, collecting co-pays and deductibles, verifying insurances, answering phone calls, etc
Cashier
Academy Sports + Outdoors-Baton Rouge, LA
August 2016 to March 2017
Cashiering
Store Manager
The Moose Store-Liberty, MS
March 2014 to July 2016
Register, Helping customers, bank deposits, Handling money payments etc.., Education
High School Diploma
Ashworth High School - Norcross, GA
1999 to 2005
Skills
• Customer Care (10+ years)
• Customer Service (10+ years)
• Customer Support (10+ years)
• CSR (3 years)
• Call Center (3 years)
• Cash Handling (10+ years)
• Assistant Manager Experience
• Retail Sales
• Computer literacy (10+ years)
• Store Management Experience (3 years)
• Cleaning Experience (10+ years)
• Front Desk (10+ years)
• Typing (10+ years)
• Time Management (10+ years)
• English (10+ years)
• Computer Skills (10+ years)
• Communication Skills (10+ years)
• Management (3 years)
• Retail Management (3 years)
• Merchandising
• Medical Office Experience (5 years)
• Insurance Verification (5 years)
• Medical Records
• Medical Terminology (5 years)
• Office Management
• Data Entry (10+ years)
• Medical Receptionist (8 years)
• Clerical experience (10+ years)
• HIPAA (10+ years)
• Documentation review (10+ years)
• Windows (10+ years)
• Hospitality (10+ years)
• Hotel experience (5 years)
• EMR Systems (10+ years)
• Medical Scheduling (3 years)
• Office management
• ICD coding
• Microsoft Excel
• Banking
• Accounting
• Financial acumen
• Analysis skills
• Accounts receivable
• Accounting software
• Microsoft Office
• Organizational skills
• Microsoft Word
Certifications and Licenses
Driver's License
Assessments
Administrative assistant/receptionist — Proficient November 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Medical receptionist skills — Completed
August 2022
Managing physician schedules and maintaining accurate patient records Full results: Completed
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Completed
December 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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