Los Angeles Operations Assistant

Catalina Tueros

Social Service Operations Assistant *************@*****.***

Chicago, IL 60647 773-***-****

SKILLS: Microsoft Excel, Word, Teams, Google Docs, Sheets, Slides, Forms, Statistical Package for Social Sciences (SPSS), R programming, and communication channels such as Zoom, Slack, Webex LANGUAGES: Fluent in Spanish and English

EXPERIENCE

Strategic Actions for a Just Economy (SAJE), Jan. 2023 - June 2023 Los Angeles CA — Assistant Researcher

● Led initiative to collect data on the Low-Income Fare is Easy (LIFE) Discount Program.

● Pioneered an inclusive approach to data collection, significantly increasing community engagement by translating and administering 100+ surveys in East and South Los Angeles.

● Managed research team meetings by scheduling deadlines and meeting times, compiling reports using R programming, and communicating project goals to ensure efficient and effective project management.

● Integrated proven marketing solutions to strengthen the LIFE discount program's engagement with low-income communities.

Beloit College, Beloit WI — McNair Summer Researcher June 2019 - Aug. 2019

● Analyzed immigrant-related trends in 225 articles, reported findings using Excel and Word, collaborated with team members, and presented results in meetings.

● Utilized SPSS to convert qualitative coded themes into quantitative frequency percentages, facilitating a deeper understanding of complex data sets.

● Authored a research proposal on the media's impact on immigration discourse, identifying key patterns.

Heartland Alliance, Chicago IL — Assistant in Adjustment Bureau May 2017 - June 2019

● Facilitated participant recruitment, onboarding, and meticulous record keeping for refugees.

● Empowered participants to navigate complex systems by providing translation services and advocating for their needs before state agencies, facilitating access to vital legal and social aid resources.

● Led job readiness training for immigrants, leading to increased employment rates, higher wages, and greater career advancement opportunities.

EDUCATION

University of California, Los Angeles Los Angeles, CA Master’s of Social Science 2021-2023

Beloit College Beloit, WI

Bachelor’s of Arts in Sociology 2016-2020

AWARDS

Master of Social Science Merit Fellowship Recipient, UCLA Sept. 2022 - June 2023 Mortar Board National College Senior Honor Society, Beloit College March 2019 - May 2020 Magna Cum Laude Graduate, Beloit College May 2020

Ronald E. McNair Post-Baccalaureate Achievement Program, Beloit College Mar. 2019 - May 2020

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