Customer Service Inventory Control
Resume:
JASON WEAVER
Lesage, WV *****
304-***-**** - ********@*****.*** - WWW: Bold Profile
PROFESSIONAL SUMMARY
Dynamic leader with extensive experience as a Store Manager at Drug Emporium, excelling in customer service management and inventory control. Demonstrated success in enhancing team performance and customer satisfaction through effective training and mentorship. Skilled in fostering a positive work environment, significantly improving operational efficiency and maintaining fiscal responsibility. SKILLS
• Customer Service
• Problem-Solving
• Customer Relations
• Multitasking and Organization
• Store operations
• Customer Service Management
• Store Opening and Closing
• Friendly and Positive
• Outstanding communication skills
• Team leadership and coaching
• Inventory Management
• Store Merchandising
• Cash Management
• Retail Inventory Management
• Shift Scheduling
• Inventory Control
• Recruitment and hiring
• POS Systems
• Team Building and Leadership
• Goals and performance
• Team motivation
• Operations Management
• Supply Ordering
• Policies and Procedures
• Store displays
• Staff Supervision
• Staff Management
• Employee Scheduling
• Accurate Cash Handling
• Work Planning and Prioritization
• Opening and closing procedures
• Documentation And Reporting
WORK HISTORY
11/2002 to Current Store Manager
Drug Emporium – Barboursville, WV
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
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Managed inventory control, cash control, and store opening and closing procedures.
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Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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• Assisted with hiring, training and mentoring new staff members. Improved customer satisfaction through staff training in customer service and product knowledge.
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Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
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• Completed point of sale opening and closing procedures. Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
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• Rotated merchandise and displays to feature new products and promotions. Maximized sales by creating innovative visual merchandising displays and store layouts.
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• Approved regular payroll submissions for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue. Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
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Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
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• Supervised guests at front counter, answering questions regarding products. Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
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Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
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Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
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Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
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EDUCATION
Business
Marshall University - Huntington, WV
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