Customer Service Property Management
Resume:
BIANCA JACKSON
Los Angeles, CA
ad9o6w@r.postjobfree.com
OBJECTIVE
Dedicated property management professional seeking to obtain a position within a property management/real estate agency where I can utilize my experience in optimizing the performance of commercial/residential properties by way of tenant relations, budgeting, financial analysis and providing white-glove level customer service.
QUALIFICATIONS
● Open and flexible work availability
● Ability to successfully pass a pre-employment
background check and drug screening
● Polished and professional appearance and
demeanor
● Strong understanding of financial terms and
principals and have the ability to analyze and
conduct complex financial and business
decisions
● Upbeat and positive team player attitude
● Strong judgment, and solutions-oriented
problem-solving abilities
● Proactive and engaging customer service
approach
● Ability to effectively resolve situations or
complaints from tenants, employees, or
management
● Ability to handle multiple projects
simultaneously; Skilled in prioritizing
assignments to complete tasks when there are
changes in the workload and deadlines
● Demonstrated skill in working either
independently or in a group setting, following
through on assignments with minimal direction
● Ability to write concise, logical, grammatically correct analytical reports to explain budget
variances, labor needs and building projects
● Skilled in negotiating project bids, exchange
ideas with others to formulate policies and
programs and arrive jointly at decisions, and
solutions
● Demonstrated skill in operating and managing
computer software systems including hospitality
property management and reservations software
programs such as Yardi Voyager
● Ability to maintain a positive attitude with a
goal-oriented focus in an ever-changing /
ambiguous environment
● Integrity and ability to exhibit a strong
adherence to ethical standards ; Maintain
confidentiality and fiduciary responsibilities
● Self motivator with ability to meet financial
goals (generate and collect income, control
expenses etc.)
● Ability to maintain all property accounting and
reporting including collecting/posting rental
payments, financial and leasing reports month
end, pre close, bank deposits, dispositions and
account reconciliations
● Understanding of marketing techniques and
budgeting
● Ability to seamlessly plan events that include
intimate dinner parties, casual gatherings and
large formal affairs. Coordinate with caterers,
florists, decorators, entertainers, servers and
other vendors to ensure alignment with client
specifications and execution of events
WORK EXPERIENCE
John Hancock Life Insurance via Avison Young January 2024 - June 2024 Long Beach, CA Interim Assistant Property Manager
Class A+ Commercial High-rise
111 W. Ocean Blvd
● Assist and support with the operations and financial responsibilities of the portfolio
● Relationship building with all tenants to quickly solve tenant problems that may arise and managing tenant satisfaction in efforts to ensure a high level of tenant retention
● Support the planning, budgeting and control of operating and capital expenditures
● Administer and assist in the preparation of annual budgets, forecasts, monthly reports, and variance reports
● Supervise and assist with accounts receivable and accounts payable, including collection of rent, accruals, payment of expenses, common area maintenance estimates, true-ups, reconciliations, compliance with lease terms, and preparation of all related documentation
● Responds to tenant requests and needs and coordinates with Property Management and Building Staff Teams to resolve the issues
● Oversee in the selection and performance of vendor services, including preparation of request for proposals and service agreements
● Monitor vendor performance to ensure compliance and standards established in the service agreement are being met
● Schedule and facilitate maintenance with vendors and tenants
● Perform property inspections on a regular basis and make recommendations to maintain and enhance the asset
● Support the compliance of property safety standards, assist in the Fire and Life Safety training, and maintain the building emergency response plans and procedures, along with its related documentation of compliance
● Document and track all certificates of insurance from vendors and tenants
● Maintain accurate and pertinent information for vendors and tenants
● Prepare correspondence and memos to tenants and vendors
● Establish and maintain positive relationships with internal and external tenants and vendors Cruzan Management June 2023 - December 2023 Glendale, CA Interim Assistant Property Manager
Class A Commercial High-rise
Supervised staff of 30
505 N. Brand Blvd
● Demonstrate a positive, professional, and customer service focused attitude about the company with coworkers, tenants, clients, and the public whether contact is by mail, telephone, electronic or in person.
● Support the planning, budgeting and control of operating and capital expenditures
● Administer and assist in the preparation of annual budgets, forecasts, monthly reports, and variance reports
● Supervise and assist with accounts receivable and accounts payable, including collection of rent, accruals, payment of expenses, common area maintenance estimates, reconciliations, compliance with lease terms, and preparation of all related documentation
● Establish and maintain positive relationships with internal and external tenants and vendors
● Perform property inspections on a regular basis and make recommendations to maintain and enhance the asset
● Responsible for scheduling and facilitating maintenance with vendors and tenants.
● Prepare correspondence and memos to tenants and vendors
● Maintain accurate and pertinent information for vendors and tenants
● Document and track all certificates of insurance from vendors and tenants
● Support the compliance of property safety standards, assist in the Fire and Life Safety training, and maintain the building emergency response plans and procedures, along with its related documentation of compliance
● Perform supportive tasks alongside the Property Manager.
● Constantly strives for improvements in work process and results to better meet broader team and stakeholders’ expectations.
● Bid work for repairs and maintenance and capital improvements. Keep accurate records of current space conditions including roof, HVAC, utilities, and special circumstances.
● Coordinate submission of compliant insurance documentation with tenants, insurance agents, and Property Managers.
● Maintain complete and accurate property files and records, with an emphasis on documentation for future reference. Provide prompt, detailed and accurate general status reports on all properties assigned as requested.
● Ensure that tenants’ needs are heard and resolved as approved by Property Manager and company-wide Standard Operating Procedures.
● Ensure that all community, property, management, and client expectations are met.
● Maintain and oversee all tenant amenities, including but not limited to onsite fitness center, conference room, EV car chargers, lobby cold brew and kombucha stations, tenant events, and other related items.
● Communicate thoroughly while working directly with engineering, parking, janitorial and security staff. First Service Residential January 2022 - January 2023 Glendale, CA Hospitality Experience Manager - Excelsior at the Americana at Brand Homeowners Association 101 unit luxury mid-rise condominium community
● Represent First Service Residential and the Association by delivering exceptional 5-star customer service and ensuring 100% homeowner satisfaction
● Demonstrate a strong understanding of the association’s governing documents
● Serve as Manager-on-duty on weekends and holidays or when Supervisors are unavailable
● Collaborate with maintenance and housekeeping staff to ensure maximum resident satisfaction
● Greet homeowners, guests and vendors in a welcoming and professional manner
● Observe building activities as captured by surveillance cameras and displayed on security monitors; report suspicious activities to management, or law enforcement
● Facilitate resident services including clubhouse reservations, coordinating move ins / move outs in accordance with approved association hours
● Assist homeowners with general questions regarding account inquiries, maintenance requests, association policies and procedures etc.
● Coordinate deliveries to and from homes; follow established procedures to have homeowners receive their parcel; document the acceptance of parcels and updating the package log
● Prepare and distribute regular communication between management, front desk staff, board members, and homeowners
● Assist the Manager Assistant and the General Manager with duties as assigned Temp Agencies January 2020 - January 2022 Los Angeles, CA Leasing Consultant / Asst. Manager
Altana ; Atelier ; Aven Apartments
● Connect with prospective residents through phone calls, appointments, and follow-up communications.
● Show off our community by walking the property with prospective residents and delivering a persuasive sales pitch about the benefits of living in an Equity Residential apartment home.
● Manage the leasing process by guiding new residents through each step, completing and verifying all lease applications and sharing results with applicants.
● Keep accurate records of prospective and current residents, as well as rent and inventory.
● Handle transactions like accepting rent and deposits and inspecting move-ins and move-outs.
● Collaborate with talented teammates to identify and solve any apartment issues that arise.
● Plan fun activities that help build a strong sense of belonging among residents. Inspire Cali, Inc. April 2017 - January 2021 Los Angeles, CA Founder
Inspire Cali was a social impact consulting company specializing in celebrity engagement. We specifically helped nonprofits to secure celebrity endorsements and personal appearances for cause marketing campaigns.
● Seamlessly planned and directed social events for local charities featuring prestigious celebrity clients
● Booked talent, transportation, photographers, keynote speakers, entertainment, activities, donated products and services for local charities in Los Angeles, and maintained a portfolio of vendors
● Managed scheduling conflicts for event staffing, volunteer coordinators, caterers, building operations, event set-ups and breakdowns, and served as a primary point of contact
● Inspired families experiencing homelessness to become better versions of themselves, one event at a time
SRO Housing Corporation October 2015 – March 2017 Los Angeles, CA Property Manager - Renato, James Wood, Angeles Inn Apartments (Multi-Site) 250 units Supervised staff of 5
● Supervise property personnel, including scheduling and training staff; Rent collection; Maintain resident files; Manage facility work orders and supply orders; Manage pest control processes; Report writing; Tenant conflict resolution; Perform 100% inspections; Manage unit turnover process; Refer residents to supportive services; Serve violations/legal notices, Coordinate move-outs etc. GlassRatner Advisory & Capital Group LLC January 2013 – October 2015 Orlando, FL Property Manager - Sky Pines Apartments 118 units
Supervised staff of 3
● Meet targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
● Assists in managing the client/owner relationship by meeting with the regional manager’s and owner’s, providing updates and information about the property’s performance, and responding to owner requests as needed. P.D.Q Coolidge Formad L.L.C July 2008 – January 2013 Orlando, FL Property Manager - Peppertree, Bordeaux, Lakeside Village Apartments (Multi-Site) 300 units Supervised staff of 7
● Collect rent, advertise vacant units, report property’s financial status and occupancy rate to owners, conduct property tours, process applications, schedule and oversee contract vendors, negotiate project bids including maintenance, landscaping, security etc. EDUCATION & CERTIFICATIONS
California Real Estate Sales 2024
Online
Real Estate License (Currently enrolled)
Apartment Association of Greater Los Angeles 2016 Los Angeles, CA Property Management Training
● Property Code Compliance, Rent Stabilization Ordinance, Lead Hazard Remediation, how to avoid Illegal Nuisance, Fair Housing, Landlord/Tenant Law
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