Customer Service Data Entry

MIAMI, US, ***** • ad9o4e@r.postjobfree.com • 786-***-****

MONICA FOSTER

Customer Service Agent

PROFESSIONAL SUMMARY

Customer Service Agent with over 18 years of experience in data entry, records management, and customer support across diverse industries. Demonstrates strong problem-solving and analytical thinking skills, effectively utilizing Microsoft Office and Windows to enhance office efficiency and communication. Adept at handling customer inquiries and transactions, with a commitment to maintaining high standards of accuracy and customer satisfaction. EMPLOYMENT HISTORY

DATA ENTRY SPECIALIST Oct 2022 - Sep 2023

Miami Dade County Miami, FL

RECORDS CLERK I Jan 2016 - Nov 2017

City of Miami Police Department Miami, FL

MEMBER SERVICE REPRESENTATIVE Jan 2015 - Feb 2016

Molina Healthcare Doral, FL

ENROLLMENT SPECIALIST Apr 2013 - May 2014

Altegra Health Miami, FL

Entered and verified data, maintaining database accuracy and integrity. Handled administrative tasks, improving office efficiency and communication. Processed documents with attention to detail, ensuring compliance with procedures. Operated office equipment, supporting daily operations. Provided departmental information, enhancing public and inter-departmental relations. Managed data entry, enhancing efficiency and accuracy in records management. Handled sensitive data with CJIS, SunGard RMS, and CAD, ensuring precise database entries. Streamlined cash handling and reporting, maintaining financial accountability. Facilitated interdepartmental communication, supporting investigative processes. Implemented filing system improvements, boosting document retrieval speed. Handled member and provider calls, ensuring accurate records and high satisfaction. Enhanced web portal use, improving user experience and registration efficiency. Collaborated across departments to solve complex issues, boosting member satisfaction. Educated members on health plans, aiding informed decisions and satisfaction. Managed diverse calls with precision, excluding claims, maintaining service standards. Streamlined Web Portal registration, boosting user engagement and driving significant increase in portal utilization among members and providers.

Analyzed diverse call types, excluding provider claims, to maintain high standards of accuracy and customer care while meeting performance goals.

Fostered interdepartmental relationships to resolve complex issues, ensuring comprehensive solutions and enhancing overall member satisfaction.

Delivered exceptional customer service, addressing member and provider inquiries while consistently achieving individual performance targets.

Educated customers on Molina health plans, empowering informed decision-making and substantially improving member understanding and satisfaction.

Conducted outbound calls to assess Medicare eligibility, enhancing member participation. Analyzed member inquiries, ensuring accurate case transfers to Medicare Coordinators. Managed correspondence to maintain compliance with state and federal regulations. Participated in staff development, improving customer service and product knowledge. CUSTOMER SERVICE REPRESENTATIVE/TELLER Mar 2010 - Jan 2011 Bank of America Miami, FL

CUSTOMER SERVICE REPRESENTATIVE May 2009 - Feb 2010 IRT Miramar, FL

CASHIER Nov 2008 - Apr 2009

The Home Depot

DME INTAKE SPECIALIST Jan 2006 - Oct 2008

Doctor Diabetic Supply Miami, FL

CASHIER Aug 2005 - Aug 2006

Walmart Miami, FL

Handled deposits, loan payments, and account openings with precision and efficiency. Ensured accurate cash handling and maintained drawer balance, enhancing customer trust. Provided comprehensive support via phone and mail, resolving customer inquiries effectively. Cross-sold banking products, meeting customer needs and boosting service adoption. Managed delinquent accounts and payments, improving financial recovery outcomes. Managed diverse financial transactions, ensuring accuracy in deposits, loans, and account openings. Balanced cash drawers and maintained inventory, upholding bank standards. Executed multi-channel customer service, resolving inquiries via phone, fax, and mail. Cross-sold products, aligning with member needs and driving business growth.

Processed complex financial instruments including cashier's checks, money orders, and fund transfers. Maintained meticulous records, ensuring compliance and accuracy. Handled customer calls for payments, account management, and promotions. Enhanced customer satisfaction through effective troubleshooting. Boosted sales by upselling relevant products.

Resolved account issues, improving customer retention. Streamlined call handling processes for better efficiency. Managed high-volume inbound calls, expertly handling payments, upselling, and account management. Resolved complex issues, boosting customer satisfaction.

Greeted customers warmly, enhancing their shopping experience. Managed transactions efficiently under high-pressure conditions. Operated electronic devices for accurate purchase recording. Reconciled daily cash desk, ensuring financial accuracy. Delivered exceptional customer service, efficiently processed transactions, and managed electronic devices, ensuring smooth operations at The Home Depot.

Maintained accurate cash balances, demonstrated proficiency with POS systems, and upheld store policies while serving diverse clientele.

Streamlined checkout processes, reducing wait times and enhancing customer satisfaction in a fast-paced retail environment. Verified and processed diabetic supply orders, improving accuracy and efficiency. Reviewed patient data and insurance details, ensuring compliance with guidelines. Handled patient inquiries and service calls, enhancing customer satisfaction. Collaborated with vendors for order processing, maintaining strong partnerships. Managed patient data, verified eligibility, and processed DME orders, ensuring compliance with Medicare/Medicaid guidelines and improving operational efficiency.

Provided comprehensive telephonic support, addressing patient inquiries and facilitating seamless communication for enhanced customer satisfaction.

Handled customer transactions efficiently, enhancing checkout speed and accuracy. Managed cash transactions, ensuring precise accounting and minimal discrepancies. Processed bill payments and check cashing, maintaining high customer satisfaction. Improved customer service by resolving issues promptly, boosting repeat business. Utilized effective communication skills to assist customers, fostering a positive shopping experience. Managed cash transactions, processed bill payments, and facilitated check cashing, ensuring accuracy and compliance with company policies.

Streamlined customer service processes, reducing wait times and improving overall satisfaction scores among Walmart patrons.

EDUCATION

DIPLOMA IN HIGH SCHOOL 2005

Life Skills Center Miami, FL

SKILLS

Customer Service, Data Entry, Filing, Microsoft Excel, Microsoft Office, Microsoft Word, Software Troubleshooting, Records Management, Upselling, Medical Coding, Microsoft Windows, Cash Handling, Problem Solving, Communication, Sales, Analytical Thinking, Adaptability, Attention to Detail, Time Management. ADDITIONAL INFORMATION

HIGHLIGHTS OF QUALIFICATIONS

• Excellent customer service & sales acumen

• Good knowledge of cancellation and refund policy

• Proficiency with Microsoft Office software suite

• Strong written, verbal and interpersonal communication skills

• Proven strong sales and closing skills and the ability to overcome objections

• Ability to be comfortable with asking questions and explaining product options

• Strong customer service and communication skills

• Amazing ability to thrive and succeed in a fast-paced, demanding work environment

• Strong analytical, problem solving, and interpersonal skills

• Possess a can do attitude attitude

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