Team Members Customer Relations

Victoria Williams

Rogersville, Alabama, United States • ad9o2s@r.postjobfree.com • 615-***-****

SUMMARY

Retail professional eager to use leadership potential and customer relations skills in a management position. Expert in POS systems, meeting ambitious sales goals and training team members.

EXPERIENCE

Manager

Enchanted Elegance Boutique September 2021 - August 2024, Birmingham, Alabama

• Created employee schedules.

• Training new employees and coaching existing team members.

• Inventory: Inspecting shipments, managing, and ordering new inventory.

• Creating Sales goals, analyzing performance data, keeping the team Inspired.

• Assisting customers, responding to complaints, and delivering exceptional service.

• Handling administrative duties, opening and closing the store, and depositing cash.

• Developing, coordinating, and enforcing systems, policies, and productivity standards.

• Led a cross-functional team of 15 members to complete a $2 million project two months ahead of schedule, leveraging agile methodologies and improving overall project ROI by 25%.

• Directed a cross-functional team of 15 members to streamline operational workflows, enhancing productivity by 25% and reducing project turnaround time by 20% through the implementation of Lean methodologies.

Waitress/Bartender

Happy Times Bar and Grill October 2019 -August 2024, Birmingham,AL.

• Provided friendly and prompt service.

• Always greeted customers with a friendly outgoing attitude.

• Built a loyal customer base.

• Menu knowledge: Having a complete understanding of menu, wine/drink list, daily specials, and prices.

• Upsell to increase company profit.

• Multitasking: Taking food and drink orders, check identification for alcoholic beverages, refilling drinks, pre-bussing.

• Stock and keep work station clean, sanitary, and organized.

• Help train new bartenders and wait staff on service protocols and menu items.

Nail Technician

Glamour Nail and Spa June 2013 - November 2019, Jasper, AL.

• Delivered high-quality manicures and pedicures to a diverse client base, achieving a 95% client retention rate through exceptional service and mastery of latest nail care techniques.

• Cultivated a loyal client base by providing personalized nail care services, achieving a 20% increase in repeat business and customer satisfaction ratings over a 12-month period.

• Building and maintaining relationships with clients.

• Managing the salon's calendar and scheduling appointments.

• Answering phone calls, responding to client inquiries.

• Enhanced client satisfaction by 25% through personalized manicure and pedicure services, utilizing advanced nail art techniques and high-quality products, while maintaining strict adherence to sanitation standards.

• Providing information: Answering client questions about products, services, and discounts.

• Communicating with clients: Sending out booking reminder texts.

• Increased client retention by 35% through the implementation of personalized nail care plans, utilizing advanced techniques and high-quality products to ensure superior results.

• Enhanced client satisfaction by providing customized nail care services, achieving a 95% client retention rate through the use of high-quality products and techniques, including gel and acrylic applications.

• Provided high-quality manicure and pedicure services to an average of 15 clients per day, utilizing advanced techniques and tools, which led to a 25% increase in repeat clients and overall customer satisfaction.

SKILLS

Active Listening Skills

Time Management

Communication

Leadership

Time Management

Interpersonal Communication

Customer Service

Adaptability

Computer Literacy

Critical Thinking

Skills Management

Conflict Resolution

Negotiation

Collaboration

Attention to Detail

Product Knowledge

Empathy

Patience

Emotional Intelligence

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