Customer Service Data Entry

Rishneil Raj

ad9nxi@r.postjobfree.com 206-***-****

About Me

Originally from Fiji Islands in the South Pacific, migrated to the USA in 2015. My objective is to obtain a position using my proven knowledge, technical skills, professional experiences and interests to benefit the organization I work for and to advance.

Work Experience

Customer Service Analyst - Level II – Information Services

Overlake Hospital Medical Center - Bellevue, WA

February 2022 to June 2024

Desktop Support/IT Helpdesk - Building and imaging desktop and thin client machines, resolving login and tap badge issues, completing tickets relating to IT hardware and software issues, monitoring Cierson IT ticketing portal and escalating any high priority issues to the higher on-call support team.

Rounding to ER providers and staff on different hospital floors and critical care units, datacenter monitoring, resolving any issues onsite.

Support user account issues with Azure, active directory, VMware, VNC and WDM remote tools.

Provide desktop printer support, deploying and setting up workstations, cable management.

Read technical knowledge base manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

Basic ability to work independently and manage ones time.

PBX/Hospital Operator customer service - operate main campus telephone system switchboard, provide paging service, dispatching critical Medical and Facility Codes, observing the fire panels and the security camera, providing customer service to inbound and outbound callers and connecting the caller to the correct location and escalating stat calls.

Patient Experience Team (Facility Access Screener)

Overlake Hospital Medical Center - Bellevue, WA

(September 2020 – February 2022)

Providing customer services to patients and visitors, maintaining a safe and healthy environment for Overlake Hospital Medical Center staff, patients and visitors by screening all persons entering the facility with a temperature check and a series of symptom questions and providing a temporary badge allowing daily access for a 24-hour period.

Providing way finding to patients and visitors adhering to the visitation policy and other related duties as assigned.

Self Employed - TNC Driver

(Lyft and Uber Driver Partner) - Seattle, WA

April 2018 to October 2020

•King County TNC Licensed Driver - Providing transportation and food delivery (UberEats), Customer services to the community.

Customer Service and Delivery Driver

Dominos (Carpe Diem) - Renton, WA

February 2017 to May 2018

· Providing indoor dining and delivery customer service, taking phone orders,

helping at the prep line, catching pizzas from the oven and boxing it accordingly

· General duties assigned in the store and helping with the closing duties.

Shuttle Driver

Inter-Rail Transport of Orillia, LLC - Renton, WA

June 2016 to November 2017

· Inspecting brand new vehicles assembled and shipped via the rail cars for overspray’s, check for damages and test driving for any mechanical issues.

· Drive vehicles to off-site parking lot for dealership pickups and delivery.

· Physically scanning and stock taking vehicles on property using hand held electronic devices.

Police Constable

Fiji Police Force – Nasova Police Academy, Suva City, Fiji.

January 2014 to November 2015

·Uniform branch Police Officer providing quality customer service to the community and internal department members as well as providing emergency aid, security and protection to the citizens of Fiji.

· Patrol city, businesses and residential areas for possible illegal activities.

· Responding to requests for information and helping those in need of assistance.

· Investigate criminal activity, taking statements, interviews, and detecting and apprehending offenders.

· Engage in long-term solution oriented activities which enhance the safety and wellbeing of the general

public.

· Ensure the proper enforcement of laws and regulations.

· Provide formal and informal leadership on a daily basis and create a positive work environment for

organizational members.

· Prisoner escorts, guarding crime scenes and other duties assigned by the Government of the day then.

Assistant Court Officer

High Court of Fiji (Judicial Department) – Lautoka City, Fiji.

April 2007 to December 2008

· Providing professional customer service in regards to court cases to the parties involved

· Interpreting in English and vernacular language in open court

· Issuing and filing of legal court documents

· Preparing and sending of notices to Solicitors and Barristers

· Repairing and maintenance of computers and other electronic equipment in the facilities

Education

Aptech Computer Education Center – Lautoka City, Fiji.

January 2006 to September 2007

Diploma in Information Systems Management

Tilak High School (College) - Lautoka, Fiji

January 2002 to December 2005

High school diploma (GED)

• Computer Hardware Knowledge

Computer and desktop printer troubleshooting, repair and maintenance, installation and upgrading of Operating Systems and relevant software’s & drivers, building machines and imaging hotswaps for thin clients and desktops, hospital label printer and barcode scanner troubleshooting and maintenance, setting up workstations, cable management, installing memory, hard drives and other hardware replacements, Capsa Cabs M38 Carts setup and hardware troubleshooting.

• Computer Apps & Programming Knowledge

VMware Horizon Client (Overview), Microsoft Azure Active Directory Portal, HealthCast Badge server, Dell Wyse Management Suite, Cireson IT Support Portal / Ticketing System, EPIC Login Support,

Pulsara Spok paging, Microsoft SCCM, Duo Security, Admin Print Mapping, Windows

Client Operating Systems, Borland C++, Dev C++, Java, JavaScript, HTML, DHTML, RDBMS and

SQL Server 2000, .Net & C# Simplified, WinForms with C#, Designing local host web sites, Graphic

Designing, Microsoft Office Macromedia Dreamweaver, MX Fireworks, Flash, Adobe Photoshop /

Illustrator, CorelDraw, FL Studio, Virtual DJ, LAN Troubleshooting

Referee

Rajneil Maharaj – Contact: 206-***-**** ad9nxi@r.postjobfree.com

Sarah MacDougall – Contact: 425-***-**** ad9nxi@r.postjobfree.com

Maverick Perez – Contact: 310-***-**** ad9nxi@r.postjobfree.com

Contact this candidate