Customer Service Representative

BRANDI MONTGOMERY

ad9nu5@r.postjobfree.com 904-***-**** Jacksonville, FL 32257

Summary

Personable and dedicated Customer Service Representative with extensive experience in Customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Flexible CSR with 10+ years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Skills

•Clerical support

•Inbound and outbound calling

•Office equipment proficiency

•Credit card payment processing

•Confidentiality understanding

•Route management

•Passenger support

•Quality assurance controls

•Adaptive team player

•Courteous demeanor

•Vehicle maintenance

•Product organization

•Problem-solving abilities

•Business development understanding

•Shipping and receiving understanding

•Conflict mediation

•Schedule mastery

•Retail sales customer service

•Call center experience

•Money Transfer Systems

•Safety protocols

•Customer relations

•Medical terminology

•Project management abilities

Experience

Receptionist Admin Assistant HR / Ventra Health / Vaco staffing temp to permanent 07/2021-10/2022

•Greeted clients, employees, vendors etc.

•verified clearance to enter by checking for employee badges. following company protocol for anyone who did not have proper identification.

•collected logged and signed for all mail and packages from USPS, UPS, Staples. distributed to all employees.

•kept record of any legal correspondance such as subpeonas.

•signed medical claims, put in individual and proper envelpoes. Created and printed address labels for claims. Properly Identifieing the type of claim and where it need to be sent for the posting department to stamp and send out every day. approxamatley 500 to 800 envelopes a day.

•Answered multiline phones to tranfer to the appropriate employee or department.

•assisted in employment verification by sending information by email to the HR director in.

Amazon Delivery Driver / NFC LLC logistics / jacksonville fl.

•Drove amazon company cargo van

•went to ware house to pick up packages

•delivered packages,to customer 150 + a day

Driver, Customer Service O'Reillys Auto Parts - Jacksonville, FL 02/2021- 07/2021

•Interacted with customers pleasantly to meet needs and drive satisfaction.

•Demonstrated professional conduct with clients to deliver outstanding customer service.

•Utilized GPS to optimize routes and continuously meet estimated delivery times.

•Delivered goods and services to customers on time and in excellent condition.

•Completed order forms and collected payments to keep customer accounts current.

•Loaded and unloaded merchandise efficiently to meet demanding route targets.

•Followed safety rules to keep clean driving record with no accidents or incidents.

•Escalated customer concerns, store issues and inventory requirements to supervisors.

•Logged deliveries including drop-off times and any special conditions.

•Inspected vehicle before and after every trip to assess performance and maintenance requirements.

Office Manager Montgomery Construction LLC - Jacksonville, FL 06/2018 - 02/2021

•Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.

•Supported office needs including taking messages, scanning documents and routing business correspondence.

•Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.

•Monitored office inventory to maintain adequate supply levels and order products.

•Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.

•Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

•Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.

•Handled payment processing duties and provided customers with receipts and proper bills and change.

Dispatcher Cable View Communication - Jacksonville, FL 08/2008 - 01/2012

•Maintained current knowledge of all personnel in field and all completed deliveries or delays.

•Reported delays, accidents or other traffic and transportation situations.

•Communicated with individuals within inbound call center setting to complete dispatch support for trouble calls.

•Quickly determined locations and needs for high volume of hourly callers to accurately send cable technicians for assistance.

•Answered customer questions and addressed concerns, resulting in reduction in complaint calls.

•Evaluated customer account information to assess current issues and determine potential solutions.

•Documented conversations with customers to track requests, problems and solutions.

•Set up and activated customer accounts to maintain QA satisfaction levels.

•Worked with cable phone and internet technician to develop customer service improvement initiatives.

•Reviewed account and service histories to identify trends and issues.

•Consulted with customers to determine best methods to resolve service and billing issues.

•De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Distribution center / Amazon Warehouse / Jacksonville FL.

•collected packages off conveyer belt, placed onto the appropriate palet.

•Once the pallet was determined to be at max, Wrapped, and placed on a pallet jack.

•took the full pallet to the correct dock to prepare for delivery trucks.

Grocery picker / Win Dixi ware house / Jacksonville, FL.

•Collected groceries, and distributed the to there appropriate destination

Ware house Line worker /John Henery Printing Company / lansing, MI. / 02/2002-07/2008

•worked on a distribution line, packageing counting and prepareing orders for several companys.

•Counted and checked the product for any printing defects. magazines, floral tags. brocures, etc.

Warehouse Auditor / meijer warehouse Lansing MI.

•Unloaded semi Trucks delivering to the ware house.

•verifieing and recording that the load was correct and all ordered product was delivered and in good condition. making reports of anything that was not accounted for or in proper condition.

•sent down the correct conveyer belt to be unlaoded and shelved by order and date.

Education and Training

Everest University Jacksonville, FL 04/2014

CMA: Medical Assisting

Additional Information

I am very interested in a company who wants a good loyal and reliable person. I would like the oppertunity to learn and grow with a company.

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