Project Management Scrum Master

Vinod Rajan Phone : +1-720-***-****

Project Manager – Quality Assurance E-mail : ad9nn1@r.postjobfree.com

https://www.linkedin.com/in/vinod-rajan- 62015964

Denver, CO, USA

Executive Summary:

16+ years of experience in IT Industry specialized in Software Testing, Test Management and Agile Project Management across domains such as BFSI, Pharmaceutical, Logistic, Mobile Application Development, EV Charging & Energy Transformation.

Program & Team Management:

Leadership Contribution Post Release Executive Summary Preparation to CIO, Team Monthly performance to CIO, Weekly QA sync up call with Director of Engineering, Present All Hands Meeting. Organization proposal for team Restructuring, Yearly Product Road Map Review. Handle Vendor account as a representative of company.

Program Management Managed Successfully Large scale complex Projects & Enhancement in Roadmap, Patch updates, Application Security Changes, NRT Execution for every release.

Resource Management Identifying resource strength, Skill Matrix preparation, Training Plan for New Resources, Address Knowledge GAPs with in team, Contingency plan for resources.

Team Building Prepare JD for project to Hire resource, Evaluate & Recruit Resources, Onboarding & Off-boarding team members, Contract renewals for vendor resources, Decision Making, Conflict Handling.

Approvals Leave Approvals, Attendance Regularization, Assets Approvals, Monthly Bill verification & approval for vendor resources, Performance Bonus allocation & approval for team members.

Agile Project Management:

Product Backlog grooming, Review record Management, User Story story points, Derive Team Velocity, Prepare Team Capacity, Iteration Planning, Drive Scrum Calls, PMO Meeting, Iteration Execution and Review, Publish Daily Summary Report, Handle Impediments and Interruptions, Sprint Review, Sprint Demo to Client, Retrospective, Update Project Knowledge Repository, Update Regression Suite, Post project verification, Manage Customer Feedback, Project Progress Measurement with KPI as a part of Continuous process improvisation.

Methodologies:

Waterfall, V-Process & Agile.

Test Management:

Requirement Analysis & scope finalization, Raising Review records, Cross functional team coordination for Walkthroughs, Test Plan, Test Coverage, Requirement Traceability Matrix, Estimation Techniques, Test Design, Review logs & Approvals, Test Execution & Review, Incident Management, Program Management for Product Support, NRT, Automation Support, Publish stakeholders Daily Status Reports, Test Closure Report, Post Release Activities, Handling Impediments and Meeting acceptance criteria. Testing Expertise includes Functional Testing such as, Regression, SAT, End to End Testing, Web Services & API Testing, UAT, Interface Testing, Test Bed setup Accomplishment, Cloud based testing (Paas), Middleware Testing (TIBCO), Documentation Verification. Non-Functional Testing Such as Security, MPT, Compatibility, Product Certification in various environments, Disaster Recovery, Migration (Data, Application, Server), Patch and Installation Test.

Awards:

Kaizen Award for eStatus Data Migration Validation.

Outstanding Performance Award.

Education:

Academic Qualification : M.C.A., MBA.

Certifications : ISTQB (Foundation).

ITIL V3 (Foundation).

Project Management (LinkedIn, PMI) Certified.

Project Management Essentials (MSI).

Lean Six Sigma White Belt Certified (MSI).

Agile Project Management (Udemy Certified Course).

Professional Experience:

Enel X Services India Pvt. Ltd. February 2021 – August 2023

Manager - Quality Assurance. Product: Sales & Operations Products

eMobility – Sales and Operation is a division which mainly focuses on EV Charging products such as Juice Pass (Home Charging). These products workflow includes a complete End to End coverage of Juicebox purchase to Invoice Generation of Charging in Salesforce (SaaS) Cloud platform.

Responsibilities:

●Responsible for eMobility vertical QA team & Agile Project Management.

●Been a part of leadership team, Managed & delivered successfully programs related to NRT, Sales & Operations Releases, Energy Services(RVxG) releases and Support Activities Programs for eMobility QA vertical.

●Presented development center Performance update, Executive Summary Report to CIO (Global Head of eMobility).

●All Hands Meeting Presentation for eMobility QA team to development center.

●Weekly sync up call with Director of Engineering - Head of eMobility.

●HR recruitment team Coordination - Prepared and Updated Job Description, re-organized and hired new resources and built a efficient work force in eMobility team. This Change in vendor model brought a good ROI for Company.

●Candidate Evaluation, Onboarding & Off-boarding resources, Vendor contract renewals.

●Define and Review effective training plans for new resources.

●Approvals – Leave, Attendance Regularization, Assets (Software’s & Laptops), Monthly bills for Vendor resources. Performance Bonus and hike approval for team member, Project Access in Jira.

●Define Goals to team members and evaluate for every quarter.

●Appraisal Reviews and Ratings for Enelx team resources and Review meetings for Vendor resources every Quarters.

●Driving Daily Scrum Calls & PMO Calls, Defects triage calls for current Open issues in Jira.

●Reviewing & Publish Daily Status Report, Test Closure Report along with RCA to Stake Holders of the project.

●Coordinating with Onshore – Offshore teams which includes Cross Functional teams representing eMobility QA.

●Responsible for eMobility Test Management in all phases of STLC which starts from bidding a project, Requirement Analysis & discussion, Facilitate Walkthrough for all business requirements and ensure no Knowledge GAP for QA team, Test Plan Preparation, Test Coverage, Test Design, SAT, End To End Testing, QA Process Improvement, Deliver Quality shippable products, Maintain Customer Engagement Team Feedbacks post to project closure.

●Been a successful leader for the organization by Meeting timelines promptly with proper planning, handling conflicts, Making right decision at right time, Excellent reporting, result oriented with excellent communication skills.

●Maintain a Knowledge Bank by updating the documentation for the project in Project Repository.

●Monitor and Direct Project execution completes well within the Planned schedule.

●Escalate issues to vendors and raise risk to Project team as they arise.

●Organization Proposal for restructuring and building a team by identifying resources strength.

First American (India) PVT Ltd. September 2010 – October 2020

Principal QA Engineer. Product: eStatus.

eStatus DYNAMIC is a web-based application which handles 24 hours real estate transactions information, such as Escrow Files details, Buyer information, Lender Information, Property information etc.

Responsibilities:

●Responsible for release and test deliverables for testing team.

●Coordinated Onshore and Offshore teams to discuss Weekly & Status meetings for Release Plan progress and Status of work assigned to keep things updated to Product Owner and other stakeholders.

●Program Management and Product Support (Migration/Patch/Interface Testing/DR Testing/Vera code Changes - Manual Penetration Test).

●Contribution towards Center of excellence - Quality team on continuous process improvement.

●Contributed to companies Center of excellence - security team on security measurement parameters for application.

●Played a major role for QA team on eStatus REWRITE, Workflow Migration, Data Migration, Server Cutover – Migration.

●Followed Agile Methodology Which includes Iteration Planning, Poker Session – Story point’s assignment, Conducted Daily Scrum meeting,

Created/Assign/Review Tasks, Sprint retrospective meeting, handled impediments.

●Responsible to addressed production support queries received from client and extended support to Technical Support team.

●Extended a vital support to solution engineering team by providing domain Knowledge and impact analysis during application workflow migration.

●Test Management - User Story/SEDAF analysis and raise review records, ensure requirements are clear during grooming session, Prepare Test Plan, Task Estimation - Wideband Delphi, Test Design, Test Execution, Incident Management, conducting defect Resolution meeting, Publishing Test Summary Report and Monthly Report.

●Documentation team support - Help File Review in Application (What’s New) and Release Notes verification.

●User Story demo to client during QA sing-off at end of every sprint.

●Been a part of First American QA Interview panel and Conducted Interviews for the QA team.

●Responsible for eStatus QA team Audit compliance. Conducted Internal audit in Interface partners QA team and other internal QA teams in organization for validating quality process compliance.

●Defining Goals, assessing and updating Appraisal Review Comments for QA Team members. Providing 360-degree review for team members.

●Groomed new resources, Managed and utilized resources effectively in the team.

KTWO Technology Solutions PVT Ltd. September 2008 – September 2010.

Senior Software Engineer.

Client : 1world.

Product : 1world.

1world – The focus of 1World Communications is to provide mobile business solutions (SIM - End to End Functionality) that help minimize communication costs not only for the corporate but also consumer market. 1world bridges the communication gap between different network group by providing features such as Chat, Email, Offline Messages, Instant Messaging, User Profile, SMS, Reports, Chat Rooms, Contacts along with other networks like Yahoo, MSN, Facebook and Twitter etc... in a single roof.

Responsibilities:

●Lead 1world UAT team to deliver a quality mobile business solution.

●Responsible for 1world UAT Sign-off as a client representative.

●Presented Client demo post to every milestone achievement and collected Client feedback for internal audit purpose for QMS team.

●Actively participated in requirement discussions, Walkthroughs, all project meetings and discussions and kept team aligned with Customer need and project progress.

●Prepare efforts Estimation using WBS (Work Break Down Structure) Method.

●Prioritize and Assign tasks to team based on business priority.

●Designed, Reviewed, Incorporated review comments, Executed UAT Test Cases.

●Co-ordinate with cross functional team by conducting Issue resolution / Defect Triage meetings for prioritizing and getting UAT defects fixed and retested to deliver a Quality product.

●Update and review Process Documents (Test Plan, RTM, Work Assignment, Mantis Bug Report, Test Summary Report and Test Result Report).

●Prepare Training plans, Groom, train both 1world and shared resources to utilize resources efficiently.

●Assess team members performance.

●Update UAT status and align client on project progress in weekly status call.

●Coordinating team for ensuring complete team efforts are logged in the timesheet.

●Verifying Installation Qualification document for all the 3 clients related to Win32 client, J2ME client and WinCE Client.

●User Manual and installation guide verification.

Client : Deccan Cargo.

Product : ECDS.

ECDS – Express Cargo Delivery System is a product which comprises entire end to end Logistics transactions starting from raising a Pickup request in Call Center to Proof of Delivery generation in Service Station Inbound.

Responsibilities:

●Lead Deccan Cargo testing team to deliver a quality Logistic software Solutions through ECDS.

●Established Quality Management Setup for ECDS team by ensuring best practices been defined and followed with QMS team approval.

●Test Management : Requirement Analysis, Raising review records on Requirements(Queries), Master Test Case List Document Preparation, Test Design, Reviews and Approvals (Test Plan, Requirement Traceability Matrix, Test Cases, Test Summary Report, Test Result Report), Test Execution, Defects review when in need.

●Test case Design, Review and Execution.

●Prepare Open Issues List, Co-ordinate with Cross functional team and get the defect fix done by setting up Defect Triage meeting and ensure fix is retested and close without any impacts.

●Support and Assist testing team by handling Impediments, Clarifications to ensure smooth execution of project.

●Prioritize and Assign tasks to team based on business priority.

●Participate in Requirement gathering meetings with client and extended support to Business Analysis to prepare Use Cases.

●Incident Management - Customer Observations (Good to have) & Must fix defects related to ECDS Product.

●Documentation team Support: Provided release information to documentation team and verified release notes, Provided product information to ensure new features are updated in Help contents.

●Prepare Training plans, Groom, Train and Support New joiners to ensure efficient resource utilization is done as a process of building a efficient team.

Arisglobal Softwares Private Ltd. July 2006 – August 2008.

Senior Software Engineer.

Client : Pfizer, MERK, ICON, AKOS and GE (HealthCare).

Product : ARISg.

ARISg – Adverse Reaction Global Information System is a product for systemizing the adverse reactions consequences on drug usage, which also involves generating, various standard and authority reports for information analysis and to inform authority as well.

Responsibilities:

●Been a module lead for BOXI third party report generation tool, led the team for BOXI integration testing with ARISg application.

●Provided Implementation Support at clients place (Accenture).

●Handling Customer issues related to ARISg Product Support team.

●Coordinated with the documentation team for preparing and verifying User documents, Operational Qualification document (OQ), Installation Qualification document (IQ).

●Preparing efforts summary, project efforts tracking and Work Assignment preparation.

●Arisg Certification team Contribution : Prepared Test Bed Setup, Tested and certified ARISg in various environments.

●Groom, Train & Support new resources to help them deliver best to team.

●Actively participated in walkthroughs for new enhancement and raised review records on FSD.

●Designed, Executed and reviewed test cases for a large scale, complex, flagship product for Pharmaceutical application for ARISg PQ Team and QC team.

●Process Verification (SHF, WA, TP and Open Issues List).

●Verifying release notes for new enhancements related BOXI.

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