NATALLIA TUMATAVA VAUGHN
Ione, CA *****
**.******@*****.***
• Strong academic training with two years of hands-on research experience in Psychological/Social/ Behavioral Science;
• Over 10 years experience interacting with multicultural clients and customers;
• Work well under deadlines and in high-pressure situations;
• Strong interpersonal skills, including expressing empathy through reflective listening;
• Intuitive, creative, cheerful, charismatic personality with high energy level;
• Fluent in English and Russian; some reading knowledge in Spanish. Work Experience
LPT, MN/CN
Crestwood Behavioral Health - Sacramento, CA
September 2023 to Present
Assisting patients in managing self care plan, including taking medications, doing daily ADL, and .prompt patients to take care of their mental, behavioral, and physical health, and wellness. Doing new admissions and discharges of patients, including documentation processing services, taking, reviewing, and documenting NP/DR orders, following up with medical orders as prescribed and as needed. Coordinate, communicate with, and provide a Supervision work toward staff members during the shift. Licensed Psychiatric Technician (Safety)
MULE CREEK STATE PRISON - Ione, CA
2015 to 2023
• Worked under the direct supervision of the Unit Supervisor in a team of LPTs and LVNs;
• Provided prescribed medication and nursing assistance to mentally ill patients;
• Acted as a First Responder in emergency situations;
• Maintained professional therapeutic rapport with patients;
• Received additional updated professional training at work;
• Did other duties as assigned.
Client Service Coordinator
H&R Block (Tax Preparation Company ) - Lemoore, CA 2006 to 2008
• Assisted client in a tactful manner using verbal and written communication skills, including really listening to the clients and sensing their true needs.
• Established and maintained effective working relationship with co-workers.
• Used problem solving skills to assist co-workers with difficult situations.
• Learned and used practical skills including skills in telephone communication, use computer software and applications to cheduling clients.
• Used time efficiently and meet deadlines.
Retail Associate/Cashier
Ross Dress For Less (Department Store) - Hanford, CA 2006 to 2007
• Worked as a member of the great supportive team of employees;
• Demonstrated accuracy and thoroughness;
• Provided customer-focused assistance to visitors and members of co-workers;
• Recognized for problem-solving skills, tactfull interpersonal skills, and ability to delivery customer satisfactory.
• Resposible for fast learlearning new skills and assignments to assist customers in professional manner;
• Balanced cash register and prepared daily sales summaries and deposits. Education
Licensed Psychiatric Technician in Psychiatric Technician Program/ Courses West Hills College-Coalinga - Coalinga, CA
2013 to 2014
Bachelor's degree in Arts of Psychology
Columbia College - Lemoore Naval Air Station, CA
2010 to 2012
Associate's degree in Psychology
West Hills College-Lemoore - Lemoore, CA
2005 to 2010
Skills
• Medication Administration
• Developmental Disabilities Experience
• Crisis Intervention
• Behavioral Health
• Crisis Management
• Vital Signs
• Nursing
• Caregiving
• Experience Administering Injections
• Administrative Experience
• Group Therapy
• Financial Report Writing
• Conflict Management
• Hospital Experience
Languages
• English, Russian - Fluent
Certifications and Licenses
Licensed Psychiatric Technician
BLS Certification
Additional Information
• Have 14 years of greatful experience working in Customer service with multicultural people in Belarus.
• Assisted as a volunteer and helped seniors in their daily needs.
• Tutorial work at West Hills College in Mathematics, computer skills, and other programs such as PowerPoint and Word.