Technical Support Field Service

Daniel MacLeod

*** ****** ******

Satsuma, Florida 32189

Home 386-***-****

Cell 386-***-****

************@*****.***

Summary

I am an over the road driver with 30 years experience and 2.5 million miles during that time. Have experience in heavy haul up to 13 axles, with experience in many types of trucks and heavy equipment.

Skills

• Mechanical background

• Troubleshooting and repairs

• Equipment oversight

• Quality control

• Training and mentoring

• Issue resolution

• Operational support

• Advanced Technical support

Experience

January 2000 to June 2018

Leased, Landstar Ranger Jacksonville. Florida

Owner Operator logistic and technical support for companies

Provided transportation services through our agent to Fortune 500 Companies like Microsoft, Nissan, Pitney Bowles, Etc., many of these loads called for helping with setup and insure no damage to product. Oversee the loading and unloading of sites, worked with install teams to complete setups on very tight time lines, and provide additional support to company and field setup staff when needed.

April 1998to December 1999

Picker Medical Cleveland, Ohio

Field Service Engineer

As a field engineer we performed repairs and maintenance on radiology equipment and electrical equipment for doctor’s office and hospitals.

Responsible for promoting safe and clean working environment and working to ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly, provided outstanding customer service on each field visit according to Picker’s guidelines.

June 1992 to July 1998

Dealer for A. B. Dick Corporation West Palm Beach, Florida

Field Service Technician, Field Service Manager

Performed service visits on an annual basis and completed preventative maintenance on all systems. Handled telephone support calls from customers, determined the cause of issues and provided effective solutions. Trained and mentored newly hired employees so that they better understood the process flow and safety procedures. Trained customers on the proper methods for operation the equipment after it had been installed and provided senior technical support to both in house staff and user departments for all network application.

Education and Training

1973 Jupiter High School Jupiter, Florida, United States

High School Diploma: Electronics and Aviation

Completed coursework in Electronics, Aviation, Shops

1980 Palm Beach Community College Palm Beach Gardens, Florida, United States

Associate of Applied Science: Electronics, Oceanography, Law Enforcement Criminal Justice, Engineering, AutoCAD

Honor Roll in Criminal Justice and Electronics Completed coursework in Electronics, Criminal Justice, AutoCAD.

1990 Indian River State College Fort Pierce, Fl United States

Associate of Applied Science Continue Course work

Coursework in the past areas to continue and update education in Electronics, Criminal Justice, ETC

Activities and Honors

Several award letters for over the years for valor and volunteering time for children’s programs.

Worked with Florida Highway Patrol as a Reserve State Trooper, from 1981 till 1998 in troop L and K. Worked on the road patrol division and driver safety programs with the patrol and safety organizations.

Trained with and gained flight time with the Civil Air Patrol to proceed into a fly position with the navy and moving on to commercial airlines. Pilot with Civil Air Patrol from 1968 till 1980 working on search and rescue and supported the cadet programs with Civil Air Patrol.

I also drove truck as side job over the years from 1975, till 2000 when I went full time, drove trucks during Civil Air Patrols needs and when needed as a trooper. I also drove while volunteering with Jupiter Fire Dept, and with North County Ambulance dept. in Jupiter Florida.

Contact this candidate