Customer Service Data Analysis
Resume:
SEEMA MANE
Seema Mane Wankhedkar
Rochester MN **904
***********@*****.***
EXPERIENCE SUMMARY
Computer Software programming Technical Customer Service experience of 2 years in Worldwide Companies and in Rochester.
5+ years of experience in Information Technology
Web Page Testing, development and Database management for server cluster Message Broker Support, Testing and Development at IBM Software/hardware simulation of special purpose processor at IBM Data Analysis, Software testing, debugging and development, at MAYO quick learner. Demonstrated experience in Computer Operations/Customer Service/Hardware Fundamental knowledge of concepts, practices and procedures of software development Expo to Agile and Crum master.
Using R merging databases and performing histograms and charts using R EDUCATION
Bachelor of Science (Computer Data Science Software): May 2022-Dec24, Winona State University, Rochester, MN
Bachelor of Science (Computer Software Engineering): August 2001, University of Alabama Tuscaloosa, AL
Certification in AS/400 Systems Operations: 2003 Rochester Community & Technical College, Rochester, MN
Oracle DataBase Certification Alabama Community college 1999. SELECTED PROFESSIONAL EXPERIENCE
Cloud Mongo DB data extraction and Analysis study at home 2021
• Data mining and data modeling for ETL processes
• Did posting using JSON over the web.
• Also used DASH boards SAS through R for statical Data Analysis. Winona University Rochester MN Sept 2016 -Dec 2024
• YMCA Database using SQLite with hands on experience for queries. Ski Resort Database schema and app.
• DB2 database reports generation using SQL for police departments.
• C-Sharp Monopoly
• JAVA Report Generation; Billing and employee application in JFRAME with images processing
• Bank ATM Machine in JAVA
• LDAP, OLAP and SQL server performance study
• C++ garbage collection programming with pointers
• Phlebotomy Database structure design and Architecture ODBC
• Hematology Database structure design façade security certificate protocol writing Environment: Windows 12 and Mac, Access, DB2, Sybase, Big Data, Excel, MVC, PHP, ASP, JSP
(LA) Akana Rochester MN Sept 2016 – Dec 2016
QA Testing (Life Cycle Manager, Project Manager)
Software testing Life Cycle Manager
• Quality Assurance procedures documents updates
• Collaborate closely with software development colleagues to resolve issues.
• Updated excel spreadsheets for test points and test results.
• Agile scrum server PMO experience
Environment: Windows, LM 8.0, PM 8.0 Oracle and DB2 server, SOA/SOAP, oneNote. Elite Custom Solutions, Rochester, MN Feb 2016 – July 2016 Software Testing (Purchase Management Data)
• Analyze functionality requirements and write test plans for Software testing for E2- shop.
• Data Analysis for purchases and devices inventory.
• Collaborate to Analyze functionality of different medical devices and write test scripts and test plans.
• Query data Investigation and report defects thoroughly.
• Effectively identify and communicate potential risks during the project.
• Quality procedures documents updates
• Created and updated project management and budget charts
• Ensure the timely delivery and deployment of quality products for assigned projects. Environment: Windows, Crystal Reports, Oracle, MS- SQL, Gantt chart like TFS tool. HITACHI, Rochester, MN Feb 2012 – April 2012
Reliability Testing (Quality Data Management Services)
• Created Charts and reports for Hard Disk drives and SCSI buses performances.
• Analyze functional testing of Hard Disk Drive and SSDs reliability on Flex Star
• Data collection for disk performance and analysis of SCSI Environment: Windows, Crystal Reports, i-series, SQL Mayo Clinic, Rochester, MN Jul 2010 – Sep 2010
Functional Testing (MMSI [Access Application]).
• Functional testing of MMSI access application and debugging
• EZ attachments with i-series database
• Created views, Trigger and procedures to create reports. Environment: Windows, Crystal Reports, i-series
Mayo Clinic, Rochester, MN Apr 2008 – May 2009
Quality Data Analysis (Quality Data Management Services)
• Creating and testing automated reports and charts from DSS, Oryx, Sybase, SQL server and many other databases to verify accuracy and quality measures
• Testing Hospital finance and survey data Analysis and management Support for RNs performing enterprise surveys (ad-hoc).
• Testing database creation and forms design for PDA used for surveys and testing.
• Troubleshoot and recreate problems in software installation, functionality & database connectivity.
• Data Encapsulation and Object-oriented programming Environment: Windows, Crystal Report, Business Object, Visual Basic, DB2 8.1(Mayo mainframe), SQL, Excel, Access, Words, EHR.
Client: IBM, Raleigh, NC Nov 2006 – Nov 2007
Software Engineer (Customer Support)
• Help Customers to understand and use online transactions on Web sphere products functionality and operations.
• Recreate and troubleshoot problems in software with installation, administering message broker components in different environments.
• Communicate and coordinate between development teams in order to test and send fixes to customer for bank software.
Environment: WMB, MQ, WAS, WSRR, Windows, AIX, Linux, HPs, DB2 8.1, Oracle 8i, ESQL, XML, SQL, XML, MQ 6.0.
Client: IBM, Rochester, MN Sep 2005 – Nov 2006
Development & Verification Engineer
• Support and vendor co-ordination for software verification tool.
• Developed and maintained web page for functional Verification Engineers skill survey.
• Invented, developed and implemented design tools on AIX and Linux using Perl, tcl to reduce memory space requirement and fast debugging solution that resulted in reducing 10% of testing time for batch runs.
• Designed, developed and implemented a Quotation program for the licenses, MS Access / MS SQL 2000 that reduced the time to write a quotation by one-fourth thus leading to easier cost comparison resulting in 2% decrease in license purchase cost for new deals of the year.
• Presented the status of the license purchase and versions of the tools on global licensing.
• Scrum meetings for chip verification and development. Environment: AIX 5.3, Access, HTML, Perl, XML, jQuery, AJAX, JSON, Scrum Client: IBM, Rochester, MN April 2004 – Sept 2004
E-servers hardware and software testing
• Analyze functionality requirements and write test plans for a variety of products/projects.
• Support and vendor co-ordination for software verification tools.
• Perform in-depth testing 24 hours in a row of 40 computers at a time.
• Investigate and report defects thoroughly clear error logs.
• Follow defect repair commands and procedures in PHP Environment: AIX 5.3, Access, HTML, PHP, JavaScript, XML, JQuery, AJAX, JSON, Scrum REFERENCES: Available upon request
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