Customer Service Representative

JAELLE GERMAIN

Salem NH 603-***-****

*************@*****.***

A customer service Representative with a lot of years of experience seeking to work for a progressive organization. Where I can utilize my skills to fit the need of the company.

EXPERIENCE

JAN 2019 TO PRESENT

STRAUMANN

SALES SUPPORT REPRESENTATIVE

Deliver Quality services to the Sales Team and customers. Ensure that the services are delivered timely and precisely according to the customer’s business needs and specifications while meeting the company’s quality standards. Coordinate with customers and other related functions, both internal and external parties in proper manner. Responsible for day-to- day activities of customer accounts to ensure that product deliveries are on time. Prepare sales orders, quotation, invoicing, and other documents related to sales conditions. Be one of the customer’s key contacts for customer order management.

MAY 2018 TO FEB 2019

MARCH 2010 TO JAN 2018

MARSHALLS

Fulfilled the company’s defined customer experience by maintaining a friendly and customer focused approach. Managed, counted verified and reconciled daily sales which reduced losses by 20%.

GREATER LAWRENCE FAMILY HEALTH CENTER

COLLECTION REPRESENTATIVE

Responsible for the maximization of the health Center’s revenues. Ensure achievements of goals for cash to revenues. Accountable for the collection of accounts receivable. Reduction of write offs, day outstanding in accounts receivables and bad debts.

EDUCATION

JUNE 2003

BRYMAN INSTITUTE, BRIGHTON MA

Certificate in Medical Administrative Assisting.

MAY 1998

SULLIVAN @ COGLIANO TRAINING CENTER

Microsoft Word, Power point, Excel.

SKILLS

Strong customer service skills

Excellent communication skills, both verbal and written

Attention to details and ability to multi-task

Ability to collaborate effectively with the sales team and the customers.

Highly detail-oriented

Contact this candidate