Customer Service Call Center
Resume:
Tikisha Stewart
Customer service
Charleston, IL 61920
***************@*****.***
** ***** ******** ******* **********. Handling high volume calls and asserting myself with the utmost professionalism and compassion. ..Call center experience and customer relations. Work Experience
Customer Service Representative
Parker Towing-Fort Wayne, IN
May 2021 to March 2022
Taking inbound calls from motorists ..handling payments and questions with excellent a customer service skills professionalism and efficiency. Working with the local police department to insure safety for the community.
Customer Service Representative7
Teleperformance-Fort Wayne, IN
April 2018 to April 2021
Good worker smart team player great communicator. Excellent time managenent skills. team player. Professional demeanor. Always on time. Dedicated to my craft. Room Attendant
Comfort Suites-Fort Wayne, IN
Cleaning and sanitizing rooms, hallways, stairways, and guest areas. Cleaning furniture, washing windows, vacuuming carpets, cleaning bed lines, and folding towels. Checking and securing the room. Education
College Degree in Medical billing and coding
Malcolm x college - Chicago, IL
July 2022 to Present
High school or equivalent
Anthis Career Center - Fort Wayne, IN
September 2004 to November 2004
Skills
• Cleaning Experience
• Laundry
• Patient Care (10+ years)
• Software troubleshooting
• Customer service (6 years)
• Desktop Support
• Help desk
• Guest services
• Office experience (6 years)
• Scripting
• Social media management
• Microsoft Windows
• Accounts receivable
• Filing
• Medical terminology (10+ years)
• Customer support (6 years)
• Warehouse experience
• Warehouse distribution
• Computer literacy
• Computer skills (10+ years)
• Data entry (6 years)
• Banking
• Data collection (6 years)
• PCI
• Unit testing
• CNA
• Cna Certified
• Research
• SharePoint
• Market research
• Salesforce
• Qualitative research
• Quantitative analysis
• Microsoft Office
• English (10+ years)
• Patient monitoring
• Typing
• Patient observation
• Retail sales
• Cash handling
• Sales
• Analysis skills
• Order fulfillment
• Pricing
• Epic
• Call center
• EMR systems
• Hospitality
• HIPAA
• Microsoft Excel
• Organizational skills
• Administrative experience
• Manufacturing
Certifications and Licenses
Certified Scrum Master
Assessments
Verbal communication — Proficient
April 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Call center customer service — Completed
December 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Customer service — Proficient
February 2021
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Completed
December 2021
Influencing and negotiating with customers
Full results: Completed
Attention to detail — Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Scheduling — Completed
April 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Customer service fit — Proficient
March 2022
Measures the traits that are important for success for customer service roles Full results: Proficient
Administrative assistant/receptionist — Completed
November 2021
Using basic scheduling and organizational skills in an office setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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