Administrative Assistant Executive
Resume:
KELLIE
HART
**********@*****.***
Narragansett, RI 02882
Accomplished Executive Administrative Assistant with a proven track record at Empire Claims Service, enhancing business processes through expert office management and interpersonal communication. Excelled in maintaining confidentiality, streamlining administrative tasks, and improving customer satisfaction. Skilled in documentation and reporting, alongside a professional demeanor, significantly contributed to operational efficiency and support.
PROFESSIONAL SUMMARY
Empire Claims Service - Executive Administrative Assistant Pensacola, FL • 07/2016 - Current
Narragansett Bay Insurance Company - Claims Administrative Assistant
Johnston, RI • 10/2012 - 10/2015
WORK HISTORY
Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
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Responded to emails and other correspondence to facilitate communication and enhance business processes.
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Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
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Scheduled appointments and handled calenders for senior leadership.
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Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
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Screened calls and emails and initiated actions to respond or direct messages for managers.
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Offered assistance, collaboration and clerical support to auditors throughout entire review process.
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• Answered high volume of phone calls and email inquiries.
• Updated and maintained confidential databases and records. Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
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Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
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Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
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Regularly updated management on progress towards key performance indicators, assisting in the identification of areas for improvement.
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Contributed to a positive work environment by collaborating with colleagues and sharing best practices for claims administration.
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Supported claims team with effective communication and timely data entry for expedited resolutions.
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SKILLS
• Expense Reporting
• Customer Service
• Office Management
• Information confidentiality
• File Management
• Documentation And Reporting
• Spreadsheet tracking
• Quality Control
• Executive Support
• Office Administration
• Interpersonal Communication
• Phone Etiquette
• Professional and mature
University of Rhode Island
Kingston, RI • 05/2013
Bachelor of Science
EDUCATION
Increased customer satisfaction by promptly addressing inquiries and providing clear, accurate information on claim status.
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Enhanced claim processing efficiency by streamlining administrative tasks and prioritizing workload.
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Managed multiple priorities effectively, ensuring timely completion of all assigned tasks within the claims administration process.
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Served as a liaison between policyholders, adjusters, and other internal departments to ensure seamless communication throughout the claims process.
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• Followed up with customers on unresolved issues. Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
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Developed and implemented quality assurance processes to check accuracy of claims processing.
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• Processed and recorded new policies and claims.
Prepared insurance claim forms or related documents and reviewed for completeness.
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• Posted payments to accounts and maintained records. Reviewed outstanding requests and redirected workloads to complete projects on time.
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Notified insurance agents and accounting departments of policy cancellations and changes.
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