Help Desk Quality Control
Resume:
Brian K. North
Springville, Alabama, 35146
Phone: 601-***-****
E-mail: ad9mxn@r.postjobfree.com
Technical Experience:
Operating Systems: Windows 98, 2000, NT, XP, XP Pro, Vista, Windows 7, Windows 10 Windows 2000, 2003, 2007, 2012 server, 2003 server, Novell, Ubuntu.
Hardware: Cisco Routers, Cisco, 3COM & Netgear Switches, Laptops, Workstations & Servers (Bay Links, IBM, Cisco Foundry). Modems, Network Cards, Memory, Printers, Plotters, Scanners and other peripherals.
Software: McAfee, Norton, PC Anywhere, MS Office Suite, Windows Terminal Server, MS Proxy Server, MS IIS Server, Visio, Smart Draw, Front Page, Dame Ware, Remote Desktop, Mocha, Adobe, Cacti, WSUS, Solid Works, Pads, Master cam, Lotus Notes, SAP, Priority, ESET, Spiceworks, TeamViewer, EzChrome.
Networks/Protocols: LAN/WAN, TCP/IP, WINS, DNS, DHCP, POP3, SMTP, FTP, VPN, Ethernet
Quality Control Coordinator
Fairbanks Scales
Meridian, MS
February 2022-Present
Inspected welds on scales before shipping to customer
Inspected paint jobs on scales before shipping to customer
Created Excel Spreadsheets for discrepancies.
Took pictures of every Scale shipping to customers.
Created folders including Spreadsheets and Photos of every scale.
Inspected outgoing parts kits to make sure all items are packed for customer.
Inspected nuts and bolts to make sure threading was correct.
Inspected foundation kits going out to customers.
Receiving Supervisor/Team Lead
Avery
Meridian, MS
July 2020-January 2022
Made sure associates followed safety Guidelines and company rules and regulations.
Managed associate time and attendance.
In charge of the scheduled unloading of trucks into the receiving docks.
In charge of the floor stack dock (associates unloaded these trucks by hand)
Made sure all Put away associates maintained their efficiency numbers
In charge of replenishing the racks for the pickers.
Certified Forklift Operator.
In charge of disciplinary action to associates not meeting their goals or following rules and guidelines.
Information Technologies- Help Desk, PC Technician, Business Analyst.
Harvest Select Catfish
Uniontown, Alabama
February 2019- Present
Managed Active Directory, Locked and unlocked accounts
PC/ Laptop builds and maintenance. Virus removal. updates, corrupted files, Etc.
Managed DVR system.
Installed and repaired xerox printers and Label Printers.
Ran Ethernet cable and terminated ethernet jacks.
Installed Time Clocks
Worked with outside vendors for our Oxygen Software, VPN Connections, E-mail provider.
Set up e-mail on pc’s and mobile devices.
Managed our iPad for the trucks using JJ Keller and Samsara.
Maintained Inventory Spread Sheets.
Server / Switch replacement.
Information Technologies- Help Desk, PC Technician, Systems Administrator, QA Manager
Emilia Resources
De Kalb, Mississippi
July 2016 – September 2018
Created and updated accounts in Active Directory for DeKalb MS, Atlanta offices.
Managed Folder and file permissions.
Server/ Switch replacement
PC/ Laptop builds and maintenance. Virus removal. updates, corrupted files, Etc.
Back up of all files to Israel (corporate office)
Installed and managed DVR systems.
Managed Phone System (Nortel)
Managed door security system and programmed key fobs.
Repaired/ replaced/ installed Network printers, Label printers, and scanners
Installed and maintained Anti-Virus software and USB permissions. (Eset)
Maintained corporate cell phones. Installed Microsoft Outlook and Whats App accounts.
Created and managed wireless network (Ubiquiti)
Provided remote IT support to Atlanta and NY employees.
Configured and set up HPLC and other Lab instruments with our server.
Installed Lantronix scales. (used in dispensing to weigh chemicals)
Installed hand held scanners.
Ran Cat 5, Cat 6 Cable.
Ordered and maintained spreadsheets for all IT related equipment.
Created Flow Charts for the Production Lines, equipment instructions, and all other company processes. (Lean Manufacturing and ISO requirement using Visio)
Managed accounts in ERP system. (Priority)
Lims Labware Administrator 1 certified.
Set up VPN for key users.
Created and maintained Terminal connections for all users connecting to Israel.
Information Technologies- Help Desk Supervisor, Systems Administration, PC Technician
Peavey Electronics
Meridian, Mississippi
June 2008 – July 2016
Information Technology
Systems Administrator, PC Technician
• Assisted Employees with PC and Application issues. (8 plants and 350 pc’s companywide)
• Assisted with the companies migration from Lotus Notes to Microsoft Outlook
• Reset passwords and unlocked employee accounts in SAP, Lotus Notes, Outlook, Intranet, and Active Directory
• Created a Network folder for each user (Home Folder H drive) so all work was backed up on the server.
• Installed, repaired and set up employees with local and network printers and print server
• Installed, repaired switches and network lines
• Hardware and Software maintenance
• Created and kept up with IT inventory Data (Computers, Printers, Monitors)
• PC Administrator for all employees(set up domain and local accounts, Limited employee rights to local machine capabilities) (Network Folder Permissions)(Est.400 users)
• Network security(Checked computers for non-work related downloads, visited web sites, and any data on the machine not approved by company Via Fortiguard and McAfee)
• Created and monitored domain accounts, groups, Permissions, workstations, and VPN access via Active Directory
• Monitored system function via Cacti
• Imaged machines via RIS server, Windows XP Pro
• Managed network mapped drives and folders within.
• Assigned proper permission to network folders, who can access and whether read or write permissions or both are given.
• Restored files and Folders via Tivoli storage Manager
• Ran and updated the McAfee Server, Forced updates to domain pc’s
• Monitoring the Network for virus, spyware, and Trojans via McAfee Admin Console.
• Taught and instructed multiple Tech’s on how to do the job!
• All jobs done effectively and kept company running successfully with an IT department consisting of myself, one pc tech, and an SAP Mgr.
Owner, Operator
Northscustompc – Side business
Meridian, Ms
April 2010 – December 2014
Home Networking, Custom PC Builds, General repair, Upgrades, File restore and back-up and some Web Design
ad9mxn@r.postjobfree.com
www.northscustompc.com
Convergys
Internet Technical Support Representative
Charlotte, North Carolina
November 2007 – March 2008 (5 months)
-Assisted customers with connecting devices to the internet
-Assisted customers in resolving issues when computer, modem and router will not connect to the internet
-Taught customers how to access and use e-mail accounts with internet providers and Microsoft Outlook
-Assisted customers with new equipment options related to
cost and customer needs
-Had to inform customers of outages and dispatch field techs to areas of distress
-Completed 8 week training course on Convergys and Comcast equipment, systems, and protocols.
Cingular Wireless
Technical Support Representative
Ocean Springs, Ms
December 2004 – September 2007 (2 years 10 months)
-Had to determine whether customers cell phone, PDA, or computer was malfunctioning or user error
-Taught customers and customer service representatives how to use cell devices and computers
-Had to pinpoint location of cellular devices for customers and law enforcement
-Repaired all issues with voicemail platforms for domestic and international customers
-Had to inform customers on tower and signal strength in any area within United States
-Completed Cingular wireless CSR training
-Completed twelve week Training on Cingular Wireless Technical Support systems, and equipment
-Assisted in the Merge with AT&T
-Completed 12 week course on AT&T systems and equipment.
EDUCATION:
Middletown High School North
Middletown, New Jersey
College Prep.
1989-1993
DeVry Institute Technology
Electrical engineering, computer Science
1993 – 1995
Brookdale Community College
Psychology
1995 – 1996
Comp TIA A+ Certified
License Number X0LVMVGLTKVEQDPZ
Lims/ Labware Administrator 1 Certified
Interests:
Baseball/Softball, Coaching, Electronics
REFERENCES:
Furnished upon request.
Contact this candidate