Customer Service Restaurant Manager
Resume:
Tamela Hamilton
Manager - General Restaurant
Columbus, GA 31907
ad9mov@r.postjobfree.com
1. I have 22 years of experience, including as a General Restaurant Manager, as an Assistant Manager and as an Assistant R.G.M. in industries including Eating and Drinking Places. Most recently, I have been working as a General Restaurant Manager at Hardee's from September 2015 to November 2017. My skills and experiences include: Cooking, Policy Analysis, Recruiting, Staffing, Training Programs. I have experience in casual dining as well working for a corporate company learning how to get back into this field of casual dining.
2. I have been in Customer Service for 5 years working with customer service assist the customer with their credit card. Customer Service duties were to accept payments, review their accounts, balance off their accounts, if they had any disputes on the account, fraud issues as that aquire on that account,guide the card holder on the website and how they can access there account. Overall seeing the customer with their credit card account.
Work Experience
Front Desk Receptionist
Kennon,Parker,Duncan and Davis - Columbus, GA
August 2023 to Present
1. Greet tenants take there rent payments.
2. Resolve issues with work orders for the tenant. 3. File tenant paperwork, assist with any questions about there property in a timely manner. 4. File paperwork when tenant is approved for the property. 5. Assist the tenant with application status.
6. Assist with renewal leases with the tenant.
7. Assist with organizing files, assistance the leasing department. Assistant Manager
Taco Bell - Columbus, GA
April 2023 to Present
• Collected and balanced cash receipts at the end of the day or shift. Resolved customer complaints regarding food or service. Trained workers in food preparation. Trained workers in food service. Inspected work areas. Ensured quick, efficient service. Promoted friendly customer service. Ensured that federal regulations regarding cleanliness and food preparation were met. Upheld company standards for food quality and service. Managed food inventory. Managed smallwares. Perform staffing duties such as recruiting, hiring. Analyzed operational problems, such as theft and wastage, and establish procedures to alleviate these problems. Assigned duties, responsibilities, and work stations to employees in accordance with work requirements. Compiled and balance cash receipts at the end of the day and shift. Controlled inventories of food, equipment, smallware, and liquor, and reported shortages to designated personnel. Developed departmental objectives, budgets, policies, procedures, and strategies. Inspected supplies, equipment, and work areas to ensure efficient service and conformance to standards. Observed and evaluated workers and work procedures to ensure quality standards and service, and completed disciplinary write-ups. Performed personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules and organizing employee time sheets. Performed various financial activities such as cash handling, deposit preparation, and payroll. Recommended measures for improving work procedures and worker performance to increase service quality and enhance job safety. Resolved customer complaints regarding food service. Scheduled parties and take reservations. Supervised and participated in kitchen and dining
area cleaning activities. Trained workers in food preparation, and in service, sanitation, and safety procedures.
Customer Service Associate
TSYS Total System Services - Columbus, GA
April 2021 to April 2023
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits assist the customer with their credit card
• Guide the customer on their website to access the account
• Meet the customer with their needs on the credit card far as fraud, disputes, waiving fees, correcting the balances
• Go over the account with any promotions that we may have at the time when applying for the credit card
Customer Service Associate
Concentrix - Columbus, GA
January 2021 to March 2021
I have been in Customer Service for 2 years working with customer service assist the customer with their credit card. Customer Service duties were to accept payments, review their accounts, balance off their accounts, if they had any disputes on the account, fraud issues as that squire on that account,guide the card holder on the website and how they can access there account. Overall seeing the customer with their credit card account.
Associate Manager
Cracker Barrel - Columbus, GA
August 2019 to April 2020
Monitored facility compliance with health and fire regulations. Ensured food prep and serving procedures met health regulations. Ensured that food was prepared with correct recipe, portion sizes. Counted money. Made bank deposits. Resolved quest complaints regarding food quality, service. Ensured that food was prepared quickly and on time. Checked delivery contents for accuracy. Monitored budget and payroll records. Reviewed financial transactions. Maintained food and equipment inventories. Scheduled staff hours and assigned work duties. Arranged for equipment maintenance and repairs, and coordinated a variety of services such as waste removal and pest control. Assessed staffing needs, and recruit staff using methods such as newspaper advertisements and attendance at job fairs. Established standards for personnel performance and customer service. Investigated and resolved complaints regarding food quality, service, and accommodations. Monitored budgets and payroll records, and reviewed financial transactions to ensure that expenditures are authorized and budgeted. Monitored food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner. Organized and directed worker training programs, resolved personnel problems, hired new staff, and evaluated employee performance in dining and lodging facilities. Monitoring the severs on service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
General Manager
Hardee's - Columbus, GA
September 2015 to October 2018
Monitored facility compliance with health and fire regulations. Ensured food prep and serving procedures met health regulations. Ensured that food was prepared with correct recipe, portion sizes. Counted money. Made bank deposits. Resolved customer complaints regarding food quality, service. Ensured that food was prepared quickly and on time. Checked delivery contents for accuracy. Monitored budget and payroll records. Reviewed financial transactions. Maintained food and equipment inventories. Scheduled staff hours and assigned work duties. Arranged for equipment maintenance and repairs, and coordinated a variety of services such as waste removal and pest control. Assessed staffing needs, and recruit staff using methods such as newspaper advertisements and attendance at job fairs. Established standards for personnel performance and customer service. Investigated and resolved complaints regarding food quality, service, and accommodations. Monitored budgets and payroll records, and reviewed financial transactions to ensure that expenditures are authorized and budgeted. Monitored food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner. Organized and directed worker training programs, resolved personnel problems, hired new staff, and evaluated employee performance in dining and lodging facilities. Performed some food preparation and service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
Sales Representative
Kelly - Columbus, GA
June 2015 to October 2015
1. Assist with clients seeing health insurance from Medicare. 2. Assist the clients with the policy that fit their needs. 3. Assist clients with their renewal of their policies. 4. Assist clients with starting new policies
Assistant Manager
Burger King - Columbus, GA
January 2012 to January 2015
Collected and balanced cash receipts at the end of the day or shift. Resolved customer complaints regarding food or service. Trained workers in food preparation. Trained workers in food service. Inspected work areas. Ensured quick, efficient service. Promoted friendly customer service. Ensured that federal regulations regarding cleanliness and food preparation were met. Upheld company standards for food quality and service. Managed food inventory. Managed smallwares. Perform staffing duties such as recruiting, hiring. Analyzed operational problems, such as theft and wastage, and establish procedures to alleviate these problems. Assigned duties, responsibilities, and work stations to employees in accordance with work requirements. Compiled and balance cash receipts at the end of the day and shift. Controlled inventories of food, equipment, smallware, and liquor, and reported shortages to designated personnel. Developed departmental objectives, budgets, policies, procedures, and strategies. Inspected supplies, equipment, and work areas to ensure efficient service and conformance to standards. Observed and evaluated workers and work procedures to ensure quality standards and service, and completed disciplinary write-ups. Performed personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules and organizing employee time sheets. Performed various financial activities such as cash handling, deposit preparation, and payroll. Recommended measures for improving work procedures and worker performance to increase service quality and enhance job safety. Resolved customer complaints regarding food service. Scheduled parties and take reservations. Supervised and participated in kitchen and dining area cleaning activities. Trained workers in food preparation, and in service, sanitation, and safety procedures.
Assistant R.G.M
Taco Bell - Columbus, GA
July 2007 to June 2011
Monitored facility compliance with health and fire regulations. Ensured food prep and serving procedures met health regulations. Ensured that food was prepared with correct recipe, portion sizes. Counted money. Made bank deposits. Resolved customer complaints regarding food quality, service. Ensured economical use of food and supplies. Ensured that food was prepared quickly and on time. Scheduled and received food and beverage deliveries. Checked delivery contents for accuracy. Monitored budget and payroll records. Reviewed financial transactions. Arranged for equipment maintenance and repairs, and coordinated a variety of services such as waste removal and pest control. Investigated and resolved complaints regarding food quality, service, and accommodations. Maintained food and equipment inventories, and kept inventory records. Monitored budgets and payroll records, and reviewed financial transactions to ensure that expenditures are authorized and budgeted. Ordered and purchased equipment and supplies. Organized and directed worker training programs, resolved personnel problems, hired new staff, and evaluated employee performance in dining and lodging facilities. Performed some food preparation and service tasks such as cooking, clearing tables, and serving food and drinks when necessary. Reviewed menus and analyzed recipes to determine labor and overhead costs, and assigned prices to menu items. Reviewed work procedures and operational problems to determine ways to improve service, performance, and safety. Scheduled and receive food and beverage deliveries, checking delivery contents to verified product quality and quantity. Scheduled staff hours and assigned duties. Assistant Manager
Denny Restaurant - Columbus, GA
July 1998 to September 2005
Supervised food preparation and serving workers. Collected and balanced cash receipts at the end of the day or shift. Resolved customer complaints regarding food or service. Trained workers in safety and sanitation procedures. Trained workers in food service. Inspected work areas. Ensured quick, efficient service. Promoted friendly customer service. Upheld company image and quality customer experience. Ensured that federal regulations regarding cleanliness and food preparation were met. Upheld company standards for food quality and service. Managed food inventory. Assigned duties, responsibilities, and work stations to employees in accordance with work requirements. Compiled and balance cash receipts at the end of the day and shift. Controlled inventories of food, equipment, smallware, and liquor, and reported shortages to designated personnel. Developed departmental objectives, budgets, policies, procedures, and strategies. Estimated ingredients and supplies required to prepared a recipe. Forecasted staff, equipment, and supply requirements based on a master menu. Greeted and seat guests, and presented menus and wine lists. Observed and evaluated workers and work procedures to ensure quality standards and service, and completed disciplinary write-ups. Performed food preparation and serving duties, such as carving meat, preparing flambe dishes, and serving wine and liquor. Analyzed operational problems, such as theft and wastage, and establish procedures to alleviate these problems. Performed personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules and organizing employee time sheets. Performed various financial activities such as cash handling, deposit preparation, and payroll. Presented bills and accept payments. Purchased and requisition supplies and equipment needed to ensure quality and timely delivery of services. Recommended measures for improving work procedures and worker performance to increase service quality and enhance job safety. Recorded production, operational, and personnel data on specified forms. Resolved customer complaints regarding food service. Scheduled parties and take reservations. Specified food portions and courses, production and time sequences, and workstation and equipment arrangements. Supervised and participated in kitchen and dining area cleaning activities. Trained workers in food preparation, and in service, sanitation, and safety procedures. Education
N/A in Medical Assisting
Ultimate Medical Academy-Clearwater - Clearwater, FL October 2023 to Present
12 in Business Management
G.W. Carver High School - Columbus, GA
September 1996 to June 1998
Some High School
Skills
• TRAINING (10+ years)
• COOKING (6 years)
• TRAINING PROGRAMS (6 years)
• STAFFING (5 years)
• RECRUITING (3 years)
• Scheduling (8 years)
• Operations (1 year)
• Payroll (8 years)
• inventory (10+ years)
• Inventory Management (10+ years)
• Restaurant Management
• Kitchen Experience
• Budgeting
• Food Safety
• Assistant Manager Experience
• Employee Evaluation
• Management
• English
• Food Preparation
• Supervising Experience
• Computer skills
• Data entry
• Time management
• Budgeting
• Customer service
• Payroll
• Restaurant experience
• Sales
• Cash register
• Cash handling
• Negotiation
• Training & development
• Fraud prevention and detection
• Customer relationship management
• Cooking
• Supervising experience
• Recruiting
Certifications and Licenses
ServSafe
April 2023 to April 2028
Driver's License
Temporary Insurance License
June 2015 to Present
Additional Information
Skills
Balance, Cooking, Delivery, Firing, Forms, Imaging, Languages, Microsoft Money, Newspaper, Organizational Skills, Personnel, Policy Analysis, Quality, Quick, Recruiting, Repair, Safety, Staffing, Supervisory Skills, Tables, Training Programs
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