Customer Service Team Members
Resume:
Dominic Giovino
*****.********@*****.***
**** ***** **** ***, **** Charlotte, FL, 33980, US
WORK HISTORY
Jersey Mikes Subs
Shift Lead
October 2023 - August 2024
●Supervising Staff: Overseeing team members to ensure they follow company standards and procedures. This includes training new employees and providing ongoing guidance and support.
●Customer Service: Ensuring excellent customer service by addressing customer inquiries and resolving any issues that arise during the shift.
●Food Preparation and Safety: Assisting in the preparation of food items while adhering to health and safety guidelines. They ensure that all food is prepared to the company's standards.
●Cash Management: Handling cash transactions, counting tills at the beginning and end of shifts, and making deposits as needed.Inventory Management: Monitoring inventory levels, placing orders, and ensuring stock is organized and stored properly.
●Operational Duties: Overseeing the cleanliness and organization of the store, ensuring equipment is functioning properly, and maintaining overall store appearance.
●Communication: Acting as a liaison between management and team members, ensuring clear communication of tasks, responsibilities, and company updates.
Valvoline Instant Oil Change
Technician
July 2023 - September 2023
●Performing oil changes and applying lubricants to automotive parts such as engines and wheel bearings to ensure optimal car performance
●Perform engine cleanings to protect automobiles from rust and debris
●Performed tire rotations to protect tread and prevent tire wear
●Changing tires and monitoring tire air pressure
●Inspecting vehicles for potential hazards, damage and oil leaks
● Make recommendations for additional services based on customers vehicle inspection
●Document all work performed on the repair order
●Replacing oil and air filters
●Replacing wiper blades and other minor repairs
●Manage vehicle fluid levels
●test components and systems, using diagnostic tools and special service equipment.
●Wash and detail cars
McDonald's
PM Supervisor
November 2022 - July 2023
●Assistant in supervising PM staff
●Assisting inventory control and ordering
●Ensure proper cash handling and balancing of registers
●Ensure all logs and forms are properly filled out and recorded
●Customer service and order taking
●Cooking
●Cleaning and stocking
Rooms To Go
Assembly & Stocking Associate
August 2022 - November 2022
●Assembled production parts with high degree of accuracy and precision using hand and power tools.
●Utilized blueprints, schematics and diagrams to accurately complete tasks.
●Handled incoming shipments of furniture
● Moved and loaded furniture orders
●Used hand tools and production equipment to perform furniture assembly work and mastered blueprint reading to verify correct completion
●Assisted customers and sales associates
●Help track inventory and stock levels
●Completed all required forms and documentation to ensure company procedures were followed properly
●Troubleshoot and resolve mechanical issues
●Recognized and reported defective material and equipment to shift supervisor.
Cheney Brothers Inc
Warehouse Associate
May, 2020 - August 2022
●Assembled pallets and crates for secure transportation of materials.
●Loaded and unloaded trucks and containers
●Operated pallet jacks, box cutters, shrink-wrap guns, and other warehouse equipment.
●Inspected packages and merchandise for damage and notified vendors.
●Inspected work areas for cleanliness and obstacles
●General warehouse duties as assigned
●Help ensure proper logistics by completing all forms and documenting shipments and tracking labels
Waste Management
Truck Assistant
September 2019 - May 2020
●Assisted in delivery of various containers
●Performed unloading and cleaning of all garbage trucks
●Collected and gathered garbage from buildings, businesses, and other facilities
●Maintained and obtained daily records of pick-ups
●Performed basic maintenance on truck and equipment
South Port Square
Server / Bartender
August 2016 - September 2019
●Preparing restaurant tables with special attention to sanitation and order
●Attending to customers upon entrance to the restaurant
●Presenting menus, serving and helping customers select food/beverages
●Take and serve orders
●Answer questions or make recommendations for complementary products
●Collaborate with other restaurant servers and kitchen/bar staff
●Issue bills and accept payment
●Other general duties and responsibilities as assigned
Certifications and training
Top side technician certification
-2023 Valvoline
Power tool safety training
-2022 Rooms to Go
Pallet jack operations training
-2020 Cheney Brothers
Safe Staff food safety certification
-2016 Southport Square
Heavy machinery operation safety training
-Waste Management
References
Tom Hicks
Supervisor
Waste Management
**************@*****.***
Contact this candidate