CAREER PROFILE
An enthusiastic, versatile and dedicated professional with excellent communication and interpersonal skills looking for a position in the field of customer service at an organization to recognize my true potential as an expert in customer satisfaction.
SUMMARY OF SKILLS & QUALIFICATIONS
Providing excellent customer service
Flexible availability
Perform well under pressure
Excellent observer with an eye for detail
Clear and articulate oral and written communication skills
Strong interest in education, science, and technology
Excellent in all forms of customer service negotiation and strong problem-solving skills
Proven discipline, dependability, consistency, superior customer focus, and flexible
Achievement-driven
Excellent experience in personnel training, team building and leadership
Demonstrated problem solving analysis/ resolution skills, ability to troubleshoot, solve problems quickly & completely
Leadership: Commended by business executives, co-workers, and equals for skill and powerful work ethic
Documentation: Create simple to follow step by step procedural instruction manual and simple to study person
PROFESSIONAL EXPERIENCE
HOMELIFE SUPERSTARS REAL ESTATE BROKERAGE
SALES REPRESENTATIVE
Sept 2006-Present
Bought and sold suitable houses for clients
Negotiating price at excellent values
Advise/help clients on property decisions, and maintained customer satisfaction
Hold open houses
Overseeing document signings and closing properties successfully
NEW SILVER SCISSORS HAIR SALON AND SPA
Manager
Apr 2006 - Jul 2014
Handling wide range of inbound service responsibilities including: billing, payment/payroll processing, collections, all forms of customer service negotiation and problem-solving skills
Responsible for ordering and purchasing products and supplies
Established customer relationships
Managed seven employees
THE GILLETTE COMPANY, BOSTON
SENIOR PROGRAMMING ANALYST
Apr 2001-Aug 2002
Provided Production Support on daily basis and implemented many new maps as well as maintained existing maps with new changes
Responsible for Esselunga roll-out maps for Italy, Iberia and UK
Managed Inventory roll out maps for France and SAP/EDI
Developed an understanding for Japanese and UK standards eg: - Tradacom, JCA and Edifact.
Provided weekend system coverage to insure that the maps were implemented correctly.
THE GILLETTE COMPANY, BOSTON
SENIOR PROGRAMMINGANALYST
Feb 1999 - June 2000
Completed 90% of Y2K compliance – 4010 and 3060 EDI projects of all transactions, tested them, and moved them to production
Constructively dealt with Global production issues on daily basis
Developed a batter understanding in the production environment for Enterprise
Provided on call support during certain weekends
First-level help desk technical support and troubleshooting on IT network.
Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, RARP, FTP, TFTP)
Well understanding of Bridging and switching concepts and LAN technologies
Communicate the technical complexities to the non-technical associates
SHOPPERS DRUG MART
EDI SYSTEM ANALYST ON UNIX PLATFORM
Aug 1997 - May 1998
Managed installation, configuration and administration of UNIX, Cisco equipment in IT architecture of organization.
Configured IT LAN/WAN elements and held responsibility of maintaining and monitoring performance of network.
Responsible for all the Purchase Orders to be send to vendors online and also receive the confirmation
Responsible for diagnosing all the technical system errors, troubleshooting and tracking the step at which the error occurred
Provided Pager support in the evenings and as well as on the weekends
Achieved a good understanding of the EDI functions on UNIX Operating system and its importance to a retailer.
GRAFTON FRASER INC.
SYSTEM ANALYST
Jul 1995 - Feb 1996
Responsible for development and maintenance of programs in RPG III on AS400
Diagnosed software problems on batch/online systems and wrote user and system documentation
TOSHIBA OF CANADA LIMITED
SYSTEM ANALYST
Apr 1994 - Oct 1994
(CONTRACT)
Provided programming support to the Production Support Group in the Management Information System (MIS) department
Wrote new programs in RPG III. Modified existing online/batch programs according to the user needs
Wrote several programs to print Bar Coded Information on the Picking list
Responsible for installing and configuring an EDI package for the company
Provided user and system documentation for newly developed programs
Responsible for daily back-up of AS400 and program enquiries
BEST FOODS CANADA INC.
PROGRAMMER
May 93 - Aug 93
(CO-OP WORK-TERM)
Developed a complete understanding of Hewlett Packard 922 and 948 Systems in order to perform the following tasks:
Wrote new programs in Speedware. Modified existing programs according to user needs.
Diagnosed software problems and troubleshoot and tested online and batch programs
Provided user and system documentation for newly developed programs
CANADIAN IMPERIAL BANK OF COMMERCE
OPERATIONS AND TAPE LIBRARIAN
Oct 1992 - Jan 1993
(CO-OP WORK-TERM)
Responsible for the department end-user PC hardware issues and desktop applications problem resolution
Performed troubleshooting the printers and also monitored the printing of Monthly Statements for the Customers
Managed the Tape Management system
EDUCATION
July 14 – Feb 15 The Canadian College, Toronto, Ontario
Linux, Unix (Solaris/Linux/AIX) and LEGACY Systems and
Cisco Network System Administration
May 97 - July 97 triOs Training Center, North York, Ontario
SCO Advanced Certified Engineer (ACE)
Sept 96 - Apr 97 Indus Systems Advanced Technology Training, Markham, Ontario
Microsoft Certified System Engineering (MCSE)
Jan 94 - Apr 94 Seneca College of Applied Arts & Technology, Scarborough, Ontario
RPG III/AS 400 Programmer - Maintained an “A” average
Sept 91 - Dec 93 Centennial College of Applied Arts & Technology, Scarborough, Ontario
Computer Programmer/Analyst Co-op - Maintained an “A” average GPA: 3.9933/4.0
REFERENCES Excellent references available upon request