Customer Service Representative

Christina Faison

Spring Lake, NC ***** 910-***-****

******************@*****.*** Bold Profile

PROFESSIONAL

SUMMARY

Experienced customer service representative with a focus on effective communication, both written and verbal. Skilled in active listening and adept at analyzing and solving problems. Committed to enhancing customer experiences by consistently demonstrating service-oriented behaviors. Recognizes the importance of understanding customer desires and strives to provide personalized solutions, fostering long-term loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses. SKILLS • Communication

• Strong computer skills

• Problem solving

• Customer Service

• Customer Support

• Active Listening

• Computer Proficiency

• Time Management

• Data Entry

• Order taking

• Organization

• Adaptability

• Motivation

• Customer Sales

• Ability to work independently

• Processing payments

• Problem-Solving

• Multitasking

• Reliability

• Customer service excellence

• Problem Resolution

• Microsoft Office

• Product and service knowledge

• Professionalism

• Time management abilities

• Call Documentation

• Sales Transactions

WORK HISTORY PHARMACY CUSTOMER SERVICE REPRESENTATIVE 08/2023 to 05/2024 Walgreens Whiteville

Responded promptly and courteously to customer inquiries related to prescriptions, over-the-counter products, and medical devices

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Proficient in the use of pharmacy software to manage inventory, process orders, and perform billing tasks

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Tracked controlled substances according to DEA regulations and maintained detailed logs of all activities related to such substances

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• Processed insurance claims for reimbursement of prescription drugs C F

Provided excellent customer service to patients and healthcare providers by answering questions, resolving issues and providing information regarding medications

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Maintained accurate records of patient profiles, medication inventories and financial transactions in accordance with HIPAA regulations

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Communicated effectively with nurses, physicians and other healthcare providers to obtain necessary information on prescription orders

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Performed data entry into the pharmacy system to maintain inventory levels

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• Complied with state regulations to maintain clean, safe pharmacy

• Adhered to all HIPAA regulations while handling confidential information Processed payments for prescription orders via cashiering responsibilities utilizing POS system.

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ADMINISTRATIVE ASSISTANT/OFFICE MANAGER 07/2022 to 08/2023 GENESIS Pembroke, NC

• Screened incoming telephone calls, routing to appropriate personnel

• Maintained files and filing, keeping sensitive information confidential Assisted the executive management team in making informed decisions by providing timely and accurate administrative support

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Generated regular reports on project progress utilizing spreadsheet software applications like MS Excel and Access

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Compiled data from various sources into organized reports for review by the management team

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Maintained calendars and schedules to set appointments for the management team

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Used Microsoft Office Suite to create and revise documents and presentations

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Developed and maintained filing systems for confidential documents and records

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Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records

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Processed incoming mail and distributed to relevant departments or individuals

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• Greeted visitors and provided general information about the company Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint

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Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner

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Served as the primary point of contact for facilitating operational and administrative inquiries

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Greeting customers in a friendly, professional manner using the suggested script

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• Operate computer databases, perform telephone activities, and use office equipment

Answering incoming customer inquiries regarding coverage, benefits, and billing

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• Professionally handle a high volume of incoming calls

• Resolve customer issues via one call resolution guidelines

• Ability to utilize and navigate multiple systems simultaneously

• Be dependable and meet all attendance requirements. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

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Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

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Ensured accurate record-keeping with diligent data entry and database management for vital company information.

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Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

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Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

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CUSTOMER SERVICE REPRESENTATIVE 06/2021 to 04/2022 RaceTrac Stuart, FL

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Responded to customer requests for products, services, and company information.

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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

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Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

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CUSTOMER SERVICE REPRESENTATIVE 04/2021 to 02/2022 Cumberland Farms Port Saint Lucie, FL

Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

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• Implemented and developed customer service training processes. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

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• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

• Investigated and resolved accounting, service and delivery concerns. PARAPROFESSIONAL 09/2019 to 02/2021

Community Innovations Whiteville, NC

Assisted teachers in designing appropriate accommodations according to the Individual Education Plan

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Adapted curricula based on the interests of each student while still meeting academic standards

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Utilized technology resources to facilitate instruction of content areas such as reading, writing, math, science and social studies

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Offering one-on-one tutoring sessions when necessary to help improve student achievement

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Facilitated small group instruction utilizing evidence-based teaching strategies such as cooperative learning techniques

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Conducted professional development workshops on Universal Design for Learning principles for teachers and staff members

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Established positive relationships with parents, colleagues and administrators to ensure a collaborative environment

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Developed and implemented individualized learning plans for students with special needs

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Maintained accurate records of student performance on assessments and evaluations

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Created lesson plans incorporating differentiated instruction strategies to meet the diverse learning needs of students

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Provided direct instruction in small groups or one-on-one settings to support academic growth and development

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Utilized a variety of instructional strategies and technologies to differentiate instruction for diverse learners

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Fostered an environment that was conducive to learning by creating a safe and supportive space for all students

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Participated in professional development activities related to special education best practices

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Created engaging lessons that meet state standards while also addressing the individual needs of each student.

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Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.

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Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.

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Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

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EDUCATION Medication Admin EXPECTED IN 06/2026

Southeastern Community College, Whiteville, NC

• Dean's List : Summer semester July 2024

• 4.0 GPA

• Ranked in Top 25% of class

• Professional Development: Public Speaking and Psychology. High School Diploma 01/2019

Whiteville High School, Whiteville, North Carolina CERTIFICATIONS • CNA Certified

• BLS Certification

• CPR Certification

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